purchase, receiving, and using tickets was easy and smooth. The big issue was parking I intended to purchase one parking space the Mariners Garage but, ended up with two as it was a bit confusing and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looking for tickets on the web site was easy and straight forward, receiving the tickets went well, 2 sets of tickets were received very quickly, third set arrived just days before the race. I was a l... See more
Just wish it was easier to buy/sell parking. Sometimes the transition from the Ballpark App -- when I select a parking spot to sell on SG -- isn't seamless abd I have to redo the transaction.
The Montreal Canadiens playoff tickets were grossly overpriced for upper level rafters seats but I really wanted to go to this game with my best bud, so whatever. No reflection on your company, the pu... See more
Company details
Information provided by various external sources
SeatGeek is the smartest way to buy & sell sports tickets, concert tickets, Broadway tickets and more. Tickets from 100s of sources, automatically ranked from the best deal to the worst. Plus all-in pricing, interactive venue maps, view from seat photos, and mobile tickets. Use SeatGeek on the web at seatgeek.com or install SeatGeek for iOS and Android from the Apple App Store or Google Play Store.
100% Guaranteed Tickets!
We guarantee your tickets will get to you in time for the event and be valid, and that if anything happens we will take care of you!
1. Your tickets will be delivered in time for the event
2. Your tickets will provide valid entry to the event
3. The tickets you receive will be the same as those you ordered
4. If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
5. If the event is cancelled and not rescheduled, you will be refunded the full purchase price
6. SeatGeek will provide you support to answer any questions at hi@seatgeek.com
2. Your tickets will provide valid entry to the event
3. The tickets you receive will be the same as those you ordered
4. If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
5. If the event is cancelled and not rescheduled, you will be refunded the full purchase price
6. SeatGeek will provide you support to answer any questions at hi@seatgeek.com
Contact info
902 Broadway, Flr 10, 10010, New York, NY, United States
- hi@seatgeek.com
- seatgeek.com
4.4
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy purchase!
It was easy to purchase the tickets. They were great seats at a reasonable price.
1 June 2026
Easily got in to buy
Easily got in to buy. Because of the high prices I went for cheap seats. The parking ticket was very handy. Overall a good experience except for the prices
1 June 2026
Reliable service
Quick service with simple instructions. Received tickets immediately after payment. No issues at venue with tickets.
1 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Double Tapped for Parking
Everything was fine with the purchase. Unfortunately, I was unable to use the parking I purchased for $50. We arrived nearly an hour early, but traffic patrols were already directing us away from the lot, stating it was full. I had to pay for offsite parking. When we walked through the parking lot to the stadium, there were a lot of parking spots available, so I was extremely annoyed with the entire process. I contacted SeatGeek via Chat when I got home, explained the situation to the agent who was going to expedite my request for a refund. I never heard back from anyone and I was very disappointed in the service for this. I’m on a forced retirement since I lost my job last year and after applying for jobs for 8 months, apparently I’m too old at 74 to be considered employable, so money is tight. Paying for parking twice was not in my budget. I realize this isn’t SeatGeek’s fault but I was hoping for some consideration. I paid a lot for the tickets since it was Angels/Dodgers.
16 May 2026
Reply from SeatGeek
Hello Linda! Thank you for your feedback, and we take into consideration any areas of opportunity to work on! Please don’t hesitate to reach out to us at hi@seatgeek.com to review your case and experience.
CX at SeatGeek
Very pleased with the process ..
Fairly easy to use and clear directions. I liked the follow up emails detailing purchase and needed details about the venue etc.
1 June 2026
purchase and sell
purchase, receiving, and using tickets was easy and smooth. The big issue was parking I intended to purchase one parking space the Mariners Garage but, ended up with two as it was a bit confusing and different from the last purchase. I tried to cancel, return, or transfer to another day tickets were purchased for (21 Jul 26) and found out I could not. Only option was to sell which I lost $20 over sale vs purchase.
29 May 2026
Went to the Allegiant Stadium for the…
Went to the Allegiant Stadium for the BTS concert but I fell ill and had to be transported to the hospital and missed the whole concert. I am heartbroken by not seeing the concert.
23 May 2026
AppteciativeI
I just totally appreciate having a way of getting rid of tickets without losing all of the money I put into them! Our plans had been changed due to having to go see my elderly dad.
1 June 2026
Always can find nice price for ticket…
Always can find nice price for ticket in last minutes !
1 June 2026
Follow up took longer than it should
Follow up took longer than it should - and it would be helpful if we could have access to talk with a live attendant to better explain any issues rather than an automated attendant.
1 June 2026
Easy Site to Navigate
Easy Site to Navigate. It was easy to share the tickets to friends. Accessing the tickets at the venue was very easy as well.
22 May 2026
My tickets were sold and that is all I…
My tickets were sold and that is all I was looking for.
1 June 2026
Very easy to use
1 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.