SEAT UK Reviews 288

Seat are loosing dealers in our area (Cambridge) next nearest also closing, Oil leak on engine caused by camshaft oil seal, so far quoted £700+! seemingly not covered by the extended warranty even if we did have a dealer ( so what is an extended warranty for ). Called Seat Uk support to find that phone is answered in South Africa, who suggested a possible alternative dealer was one based in Northern Ireland!!! Seat UK have lost the plot, hopeless.

Dear Service Manager,

I am writing to express my extreme dissatisfaction with the service I received from your dealership.

I brought my vehicle to your workshop and paid approximately £115 for a diagnostic inspection, expecting a professional service and proper care of my vehicle. Instead, I left with a new problem that was not present before my visit.

After your team worked on my vehicle, I discovered that the rear boot seal had been damaged and the boot no longer closed properly. I raised this issue immediately while I was still at the dealership. Rather than taking my concerns seriously and investigating the matter professionally, I was met with a dismissive attitude and was simply told that it was not your responsibility.

What I find unacceptable is not only the damage itself, but the complete lack of accountability and customer care. I paid for a professional service, yet I have been left with a damaged vehicle and no meaningful support from your staff. At no point did anyone make a genuine effort to resolve the issue or provide a satisfactory explanation.

As a customer, I trusted your dealership with my vehicle. In return, I expected professionalism, honesty, and respect. Unfortunately, my experience has been the exact opposite. The way this matter has been handled has seriously damaged my confidence in your dealership and its standards of customer service.

I am requesting that this matter be reviewed by management and that I receive a written response explaining your position and what action you intend to take to resolve this issue.

If a satisfactory resolution cannot be reached, I will have no option but to escalate my complaint to SEAT UK and share my experience through public review platforms so that other customers can make informed decisions.

I look forward to your prompt response.

Yahya

Bought a car just over a year ago from Snows Seat Poole was told as part of the deal it would have a 2 year warrantry. Now being asked to renew warranty after a year. So because THEY didn't give me the right paperwork at the time they don't believe me. Both the sales assistant and sales manager have since left. Its £153 for one year warranty. Neither Snows not Seat are interested in resolving an issue once a car is sold

Ordered a SEAT Leon 1.5e Plug in Hybrid
Wit a 5 year extended Warranty and 2 Year Service plan. I collected the vehicle on the 30th April. On getting into the vehicle on Sunday 3rd of May, 3 days later a yellow airbag warning light came on the dash. The manual said to take the car to a dealership for rectification.
My Local SEAT Dealer couldn't carry out the work, the next most Local Dealer Johnsons of Wigan couldn't book the vehicl in until the 22nd June, the next most Local Dealer Swanways of Bolton wouldn't look at the vehicle until the 17th of July as they hadn't supplied the vehicle.
Dealer Network and Seevice levels are appalling buy a different make avoid SEAT at ALL costs.

Currently looking to buy a new car. Saw one we liked and called the dealership. I must add ive worked in sales to a professional standard for 10 years. I called up enquiring and gave some immediate ideas on the price of the car looking to part exchange our current car and also pay in full straight up front to get a slight discount. I was laughed at, humiliated, talked over and when I commented on the fact im the customer and a first time car buyer I was basically made out as though I should already understand the "rulebook" and the procedure entirely..

Lost sale. Bad staff. Bad service. Avoid this dealership and support local garages. Corporate slop.

I am disappointed with the experience I had with SEAT UK Customer Support, particularly during recent (2) telephone conversations regarding my SEAT All‑in Service Plan.
My case has been ongoing since November 2025 and involved an incorrect diagnostic charge. Following escalation and involvement from Trading Standards, the charge was formally agreed for refund, confirming that it should not have been applied.
Despite this, I received two calls from a SEAT Customer Support agent who repeatedly insisted that inspection and diagnostic work is chargeable under warranty and that customers must pay upfront. This advice directly contradicted the agreed refund and the status of my case, yet the agent continued to repeat the same points without addressing my questions.
The manner of the calls was particularly concerning. The agent appeared impatient, did not properly listen, and seemed focused on ending the conversation rather than understanding the issue or providing accurate guidance. This left me confused and added unnecessary stress at a time when the matter was already under regulatory review.
While the refund was eventually agreed, the customer service experience was poor, inconsistent, and unprofessional. For a manufacturer brand, I would expect customer support agents to be well‑informed, patient, and aligned with ongoing escalations, especially when Trading Standards are involved.
I hope SEAT UK reviews how customer support cases are handled and ensures agents provide clear, accurate, and customer‑focused guidance in future.

case manager didnt ring today as promised maybe thursday . seat agent confirmed today the three agents i spoke to have told me wrong info being i can reject damaged car under 30 day rejection rule .he said i cant just great . ive requested all calls and opened complaint .he couldnt even help me get two missing bolts .my advice do not go near seat . vw group . no authority over there franchises so garage can treat you how they like and nothing happens john williams reg gk26xmf put my case with ombudsman as independant 31st march CASE MANAGER rang me today confirmed the three girls were correct i can reject the car it was there stupid male manager who was wrong saying i couldnt .case manager cant even get me 2 bolts missing from my bk wheels just pathectic .thankyou girls for being honest

Horrendous service, car damaged in there, failed to communicate or repair. Seat head office no powers to assist and not sticking to their word.

Can’t speak for the sales team but the servicing team well and truly cannot me trusted - I wish I’d read the other reviews prior to booking in, unfortunately you expect a main dealer to behave appropriately.
The behaviour from the moment I arrived to drop off my car came across as misogynistic - but maybe they just treat all customers like they’re stupid - and dismissive. If I’ve given you five reasons why I don’t want to take out the all in one or serving plan, I don’t expect you to suggest that I don’t understand it or haven’t looked into it - I clearly have, this is not effective upselling and isn’t even an effective way to retain a customer. This behaviour continued when I picked up my car too, despite nothing to warrant it on my side.
My car was scratched during the time it was with Seat on multiple panels, Seat themselves reported no damage upon drop off and the valeting company accepted that they could have caused the damage. So why are we a year on with no resolution? Why did it take over a month for the branch manager to bother talking to me despite repeated requests (it actually took a head office complaint before he could be bothered). Eventually agreed to send out a valeter to attempt to to remove the scratches (which I knew they were too deep for and did voice this), there was no improvement which Liverpool branch have then lied to HO and claimed that I said it was all resolved.
There seems to be a major push to upsell but some basic customer service training would be highly beneficial. I did visit another garage for my “urgent” work as did not feel comfortable returning to Seat Liverpool, to be told it wasn’t urgent and have this confirmed by a third, independent mechanic.

I have a 2024 Seat Leon. Lane assist pulls to the right for no reason, DSG jerks on pulling off, O/S/F tyre is wearing on the inside. Been to Motor Vogue Bedford twice this year, but nothing found. Last week they advised to get the wheel alignment checked. Today I went to my local tyre centre who checked it and was found to be correct. They did laugh as its a common problem that they get with the VAG range!
Called seat customer services and spoke to Ghaliemah in South Africa who has to be the worst customer service experience. Didn't ask my name, vehicle details, or even the dealership it went to!!!! She just told me that she can't do anything.
This issue is dangerous and I have to turn off lane assist and traction control.
Seat UK aren't fit to sell cars if this is the lack of interest shown in vehicle issues.
Clearly they don't want continued custom across the VAG range. I wonder how the CEO would feel that his company/employees are failing?

Had an MOT unfortunately at Halfords where the reverse light failed but they could not diagnose why. I took it to the main dealership in Harlow but they couldn't look at it any time soon, they were taking bookings into Jan 2026, As the MOT was running out I had to make the drastic decision to buy the whole rear light unit at a cost of £247.00 but Seat couldn't fit it. I got the number of another local garage who fitted the light but that was not the issue unfortunately it was a wire cut that they could fix easily and any normal garage should have spotted the problem. I tried to return the part which they unfortunately won't except back leaving me with a £247.00 light uint that I don't need dissapointingly.

Helen at the Sheffield branch went above and beyond to order my sons car quickly and even sent us a video showing the car when it had been delivered. Lovely lady who was very caring and did her best to help my son . Lovely handover from her colleague Jacob who also helped with the car. Very welcoming place and feel very happy that we chose Seat thank you Helen x

Dire customer service, screen broke on seat leon with less than 50K miles on the car, cant control temperature or music. £1500 plus vat and mechanic to replace unit, no means to fix screen for cheaper. no response from uk complaints. Dreadful company.

The AdBlue sensor on my SEAT Alhambra has failed and so even though there is plenty in the tank it thinks it is almost empty.
I have booked it in to have a replacement tank fitted as the tank and sensor comes as a single part.
But there is no stock in the UK - and hasn't been since we ordered one several weeks ago.
The guess as to when we might get one is 3rd November - which will make it almost 2 months since we ordered it.
No-one seems to be able tell us exactly what is happening with getting stock, why it is taking so long, and giving us a guaranteed date for delivery.
This is ridiculous - every other company seems to be able to tell you when things will arrive.
It now looks as though I will have to hire a vehicle for the next month as my car will very soon stop running just because a sensor doesn't work.
Get your act together and sort things out.

Battery issues prior to purchase, soI asked if it could be replaced before I pick it up. Was told the car battery would only be replaced if needed and they would try charging it first. Fair enough I thought. So the battery was charged in the workshop "overnight" and deemed ok and the car ready for collection a few days later.
I picked it up and it started up fine. On our return we checked the battery charge and topped it up to full charge as a precaution.
A few days later the battery was dead. The engine tried to turn over but couldn't start. We managed to get the engine started and the engine maintained its voltage with the engine running but the battery would not hold its charge, therefore, suspect that the battery needs replacing rather than a problem with the car itself. 
I rang up at 15:07 and spoke to admin who said they would get someone to call me back. No one did so I called again at 15:47 but this time the phone went dead when I got through. I immediately called back and same person said she would go down and get them to call me. No one did. So I called back again at 16:15 this time same person said that she would put me through whilst at the same time going down to make sure someone picked up. Whilst on hold (for a while) I had a call from a different number so I hung up and called that number. At 16:27 I spoke to a man from the workshop who advised me to get “my recovery” to pick up the car and take it to Seat Huddersfield. I asked him about the recovery and he said it would be in my purchase documents. I couldn’t find these details. 
15/08/25 I called again this morning and the salesman was able to give me the number for Seat roadside assist straight away. I’ve called them and they came really quickly.
Later on 15/08/25 Car was taken to my nearest SEAT dealership, arranged by AA man through SEAT roadside recovery. Huddersfield SEAT said they will look at it but it might not be covered by warranty and they don’t have an account with Oldham so i was looking at a wait of over 6 weeks! Or alternatively I might have to pay and then get reimbursed by original dealer. The AA man then called the salesman at Oldham to confirm that this would be acceptable, and we were told that when I send the invoice I will get refunded that amount back. 
Invoice sent to Oldham. No response.
Called to check that invoice had been received and was told that the money would take a “couple of days” to transfer because of the bank holiday.
Over a week later I emailed Oldham to check when the amount would be repaid. Finally repaid nearly two weeks later and what an absolute headache/ completely avoidable. Also, I didn’t appreciate having to be the go between to speed up communication between the dealerships and had no response to my emails (at all) from the brand manager. Communication is a massive problem.

Don’t buy a SEAT
I have stupidly had three SEAT’s two Leon’s and an Arona.
The first the electrics failed on the doors, the second on the electric handbrake causing a ten mile tail back on the A40
The third today dynamic corner light and indicators. I get a bill of £1,000 for a wiring issue , you guessed not covered by the warranty.
Shit electrics make shit cars

Gearbox failed at 60’000 miles.
SEAT dealership told us Halfords would be cheaper than them!/didn’t want to know.
SeatUK not interested.

Don’t buy a SEAT if you want any sort of positive service. Look at the other reviews - what an awful company.

Complete waste of time!!!

Norwich Seat !!

Booked a 10am service drove over an hour to get there to be told they have no record of it being booked in..
Was told there’s a fault with booking online that it don’t pass the info over and been going on for months..

The service woman booking people in was useless and had no interest whatsoever in helping her demeanour and her attitude was as if she couldn’t be bothered.

So now got to wait 3-4 months before it can be done that will be on the service record as being done late..

Time to change the car to a dealer with a better service record..

Avoid buying SEAT at all costs

SEAT customer service has been appalling. We’ve been trying to resolve a clear fault with the headlight, which their own dealership confirmed has internal cracking that couldn’t possibly have been caused by us — yet SEAT continue to pass the blame and avoid taking responsibility.

My partner is 7 months pregnant and now without her car, adding completely unnecessary stress. Worse still, I’ve found multiple other SEAT Leon owners with the exact same issue in the same location — but SEAT refuse to acknowledge any potential manufacturing defect or even investigate it properly.

The complete lack of communication, care, or accountability is disgraceful. A truly awful experience.

Had a wonderful experience today at the Derby showroom ordered our son, his first car and they went above and beyond to get the car here quick and get my son on the road!

Took 18 plate Ibiza into Perrys Preston ( turned out it was Kia outlet ) for 12 month service and MOT. Have a Service plan, so nothing to pay unless faults found.
Picked up car. Passed MOT with no advisories. Service carried out. Vehicle health check advised front brake pads worn 70% and rear down to 3mm.Advised to replace both. Discs ticked ' green ' meaning OK.
Took to local garage for new pads.
They advised rear pads ' almost gone ' and needs new Discs- front and rear '.
IVO Perry's OK I went to inspect and was horrified to see state of rear pads-they were almost gone.All 4 discs were badly scored and did indeed need replacing immediatley.
Spoke to Service Mgr at Perry's who simply said technician did a visual inspection only!
When cars are serviced only every 12mths for a hefty fee I expect it to leave with a clean bill of helalth or a thorough inspection to sdvise all faults.
Perrys are a main dealer, not a 'back st garage'.
I'm appalled at their workmanship! They even suggested that in the 10 days since they had the car ( when it had done less than 50 extra miles), the pads and discs could have deteriorated!
I should have known better than to take it to Perrys since I took my Peugeot van away from Perrys Bolton having gotten fed up with their workmanship!
Cancelled the Service Plan, having now learnt my lesson. Will never go back to Perrys!