Sears PartsDirect Reviews 

503
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 391 reviews, reviewers had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the website to find specific replacement components, and they consistently praise the exceptionally fast shipping times. Many buyers are truly pleased that the components are authentic, fit their home appliances perfectly, and successfully restore older machines to working order. However, some people mentioned experiencing frustrating delivery delays, noting that certain ordered items were placed on backorder or arrived much later than expected. A few consumers also encountered communication hurdles when attempting to resolve fulfillment questions or tracking updates with support.

What people talk about most

Product

Consumers find product to be positive, highlighting that items are well-made and work beautifully. Reviewers... See more

Delivery service

People report positive experiences with delivery service, highlighting that items often arrive in a timely... See more

Order

Customers had ambiguous experiences with order processing, marked by starkly contrasting outcomes. While some... See more

Quality

Reviewers highlight positive aspects of quality, noting that parts are well-made and constructed from a much... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that websites are easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The automated order process didn’t work well at all but the human associate did a nice job. The element shipped very fast. It wasn’t packaged very well but I bent the attachment prongs back into shape... See more

Rated 4 out of 5 stars

The two refrigerator water filters are automatically renewed for purchase and delivery every year with a friendly reminder. I would have given a 5 star if the price had not increased by about 14%, $11... See more

Rated 5 out of 5 stars

Researched parts needed on Sears Parts Direct, ordered, received. Tech states “ Electrical connections were loose, cleaned terminals and reconnected power. Old unit remains in place. Checked operati... See more

Rated 5 out of 5 stars

Not having to remember to order or when to order -> the recurring order removes any lapse(s) on my part. The part (fridge filter) always arrives w/ prior notice from Sears Parts team. Definitely sa... See more


Company details

  1. Appliance Parts Supplier

Written by the company

Sears PartsDirect – Genuine Appliance Parts, Trusted Service, and Expert Support Sears PartsDirect is your trusted online source for genuine appliance parts, lawn and garden equipment parts, and repair accessories. Backed by the trusted Sears name, we proudly help homeowners, technicians, and DIY enthusiasts find the right replacement parts to keep their appliances and tools running like new. From refrigerators and washers to lawn mowers and power tools, Sears PartsDirect carries millions of genuine OEM parts from leading brands like Kenmore, Whirlpool, LG, GE, Maytag, and Craftsman. Our easy-to-use website makes it simple to search for parts by model number, brand, or category — so you can quickly find exactly what you need. At Sears PartsDirect, we’re committed to delivering reliable service, fast shipping, and expert repair guidance. Our online repair help center features step-by-step instructions, part diagrams, and how-to videos to make home repairs simple and stress-free. Customers choose Sears PartsDirect because we combine trusted quality, competitive pricing, and exceptional customer care. Whether you’re replacing a refrigerator water filter, fixing a dryer, or tuning up your lawn mower, you can count on us for dependable products and support. Visit www.SearsPartsDirect.com today — your one-stop shop for genuine appliance parts, repair advice, and service you can trust.


Contact info

4.1

Great

TrustScore 4 out of 5

503 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(503)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My apartment has an electric stove

My apartment has an electric stove, and the oven dial had been cleaned so often there was nothing on it, so I had no idea of temperature settings. I purchased a new one here, for a reasonable price and with quick delivery. Thanks!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased replacements for my dishwasher.

I have purchased replacements from Sears PartsDirect before. Everything I ordered fit exactly. The shipping was within a 2-3 day turnover. This time it was even quicker. I was aware of the status of my replacement consistently throughout. Was able to install new parts with no issues. I would use this site again.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I was unable to find part on website…

I was unable to find part on website due to it being discontinued and I called to ask what alternative option(s) I would have since “part is discontinued”. Representative insisted he would be able to locate a replacement part for me. He did, I received it and it fits! Amazing!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

2005 Craftsman GT5000 garden…

I own a 2005 Craftsman GT5000 garden tractor. The drive belt was starting to slip off the drive pulley. The old pulley was starting to wobble so I was hoping a new pulley would keep the belt from slipping off.

I had to remove the seat, back fender, and gas tank along with the high-low selector rod. The new pulley fit perfectly. The shaft hole on the new pulley seemed to be updated to not have the raised piece on the flat side of the hole. It looked to be a tad smaller to make up for that difference. To me, not having that raised area seems to be a better design since that raised area seemed to have worn down on the old pulley causing the wobble.

I am very pleased with the new pulley. The old part number has been updated from 184787 to this new pulley part number. I would recommend purchasing from Sears instead of other sellers to ensure you are getting a quality part that is designed specifically for your application.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

New Timer for my old Kenmore 70 series

I ordered a new Timer for my Kenmore 70 series washer and received the package the NEXT day. I was very impressed with the person who helped me online named Royalty. He knew exactly what I needed and I couldn’t be happier with how well my old washer is working now!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast turnaround!

The website makes it very easy to order the part I needed. Ordered this product on a Sunday evening and it was delivered the following Tuesday. Could not believe how quick the turnaround time was. Will definitely use them again!

29 March 2026
Unprompted review

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