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SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including Cognitive Search, SUVA (World’s First Federated, Information Retrieval Augmented Chatbot), Knowbler (World’s First Knowledge-centered Customer Service Software), Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming), Community Helper (AI-powered application to foster an engaging community and reduce community moderation effort). SearchUnify also enables community managers to drive self-service success and community engagement with sentiment adaptive, auto-responses fueled by cognitive applications. The platform allows support teams to solve customer queries faster, easily predict case escalations, and drive knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
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United States
- searchunify.com
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