SeamsFriendly Reviews 69

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great customer service. The clothes are made to measurement, and mine took a little extra time to make, but they communicated wonderfully throughout the whole process. Then when my order arr... See more

Company replied

Rated 4 out of 5 stars

My order took a little longer than expected to arrive, but once it shipped, it arrived quickly! It was a perfect fit. I'm looking forward to getting many uses out of my dress.

Company replied

Rated 5 out of 5 stars

I had an all-around excellent experience with SeamsFriendly. My dresses are absolutely beautiful and the fit is perfect. The quality of the seams and hems is outstanding. I was also really impressed b... See more

Company replied

Rated 1 out of 5 stars

More than 10 emails further because I want to return a see trough item. They keep requesting a picture while my girlfriend is wearing it and won't return her money. Even though it is EU regulation tha... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Plus Size Clothing Store
  5. Western Apparel Store
  6. Women's Clothing Store

Written by the company

We are the only fashion brand in the world offering a collection of Infinitely Customizable Clothes where Every Style is Available for Women, Men, and Kids of All Body Types, Sizes, & Heights.


Contact info

4.2

Great

TrustScore 4 out of 5

69 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

From placing the order to receiving it…

From placing the order to receiving the order, everything was super smooth. I ordered a shirt from the new menswear collection and the quality and custom fit is something that made me write a review...it exceeded my expectations. And those buttons stand out. What a lovely piece of clothing. Waiting for more!

15 January 2024
Unprompted review
Rated 1 out of 5 stars

Customization Completely Wrong and Given Gift Card Instead of Refund

I ordered a customized dress for an event that required a specific color. When I received the dress, it was poor quality with loose stitching, but most importantly, they sent the completely wrong color of dress.

With the event around the corner, it was too late to receive a replacement dress, so I initiated a refund. Their return policy states they cover return shipping costs, however, this statement proved to be completely misleading. I followed their directions and sent it back exactly how they wanted, and instead of refunding the shipping cost, they issued a gift card for their store. This is completely useless to me because I won't be ordering from them again based on my experience. Now I'm out $70 dollars through no fault of my own.

When I read the reviews, I weighed good and bad and decided to order, trust me, just look elsewhere.

16 December 2023
Unprompted review
SeamsFriendly logo

Reply from SeamsFriendly

Hi Royce,

We sincerely apologize for the disappointing experience you had with your recent order from SeamsFriendly.

We take full responsibility for the inconvenience caused by the error in customization and the subsequent miscommunication regarding the refund process.

Upon reviewing your case, we acknowledge that there was a mistake in the handling of your refund request. Instead of refunding the shipping cost as per our stated policy, a gift card was issued in error. We understand that this is not what you expected, and we sincerely apologize for any frustration it may have caused.

To make amends, we’re refunding the shipping charges (USD $64.65) to you. Can you please confirm your PayPal email ID with us - by replying to our Email Conversation?

We deeply regret that we fell short of your expectations, and we want to assure you that we are taking steps to prevent such issues from occurring in the future. Your feedback is invaluable to us, and we appreciate your understanding as we work to improve our services.

If there is anything else we can do to rectify the situation or if you have further concerns, please don't hesitate to reach out to our customer support team at hello@seamsfriendly.com.

We appreciate your patience and the opportunity to make amends.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Bought a Pinafore Dress, want 10 more!!

I'm usually a 4X because I'm plus size and busty, and seemsfriendly worked so well for me.

I recived my pinafore dress yesterday and I'm wearing it today, and I already want 10 more 🤣 it's so hard to find pinafore dresses if you're plus size, and this one is so cute and flowy and comfortable!

26 November 2023
Unprompted review
SeamsFriendly logo

Reply from SeamsFriendly

Thanks for the love, Namita 💛 We're so happy you're happy!

Rated 5 out of 5 stars

I can't begin to express how overjoyed…

I can't begin to express how overjoyed I am with my purchase from seams friendly. Every element, from the color to the fabric, the fit, and even the tiniest detail, has been thoughtfuly designed.

You know that wish that we all share - a dress with pockets that doesn't mess up the silhouette? seams friendly has nailed it! The full lining gives such a luxurious feel, and the playful mirror work on the front add that touch of whimsy I absolutely adore. The fit? Like it was tailor made just for me , which it was hehe. and don't even get me started on how easy they are to care for - a brief tumble in a cool dryer when it's almost dry, and voila, you can practically forget about the iron! this dress is a game changer - i love these guys!

4 October 2023
Unprompted review
Rated 5 out of 5 stars

In love with my order

In love with my order! The pieces look even better in person, and the fabric is so so so good!! Can't wait to show it off 💃🏻

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Perfection, as always ✅

Perfection, as always ✅ I asked for a matching belt, and 3/4th sleeves to be added to the dresses, and they did it all - with a smile! Very fast shipping - got it in 6 days!!!

5 September 2023
Unprompted review
Rated 1 out of 5 stars

Highway robbery

I ordered 4 items, 2 arrived well after the advertised delivery window and the other 2 took a month to arrive. One item was wrong, I had paid extra to have it made in a different colour. I was told I'd be refunded for the return of this item plus postage, they admitted it was their error. I returned the item 3weeks ago and they are now ignoring me, especially as in the mean time one of the other dresses has started falling apart after being worn once, I've requested a refund for this too. Silence form the company. I have written to them repeatedly, and am now down over £100 for two useless dresses (one of which they now have back) and the cost of return postage to India. Stay well away!

20 June 2023
Unprompted review
SeamsFriendly logo

Reply from SeamsFriendly

Hi Claire,

We sincerely apologize for the inconvenience this has caused.

We've processed a refund of USD 119.10 (for both dresses and return shipping charges).

We hope to serve you better in the future.

Rated 1 out of 5 stars

Poor quality and defective, only partial refund

I had high hopes as I have good experiences with a similar company. Unfortunately SeamsFriendly did not live up to expectations. The dress that was very poor quality, including a cheap zipper that will not zip-up properly as it's not properly installed at the waist, and obstructed by a seam. If they had used a sturdier zipper, this would not have been a problem. I have requested a return but they will only refund the cost of the basic dress, not the customization. So, I'm left out of pocket even though the item was faulty. I will not be using SeamsFriendly again, and will go back to eShakti, which has given me much higher-quality products.

12 July 2023
Unprompted review
SeamsFriendly logo

Reply from SeamsFriendly

Hi Barbara,

We’re sad to hear that you’re unhappy with the quality of the dress.

Please share some more detail on what seems wrong so we can further investigate the matter and provide you with a solution.

Regarding the zipper, there had been an error in the Quality Check of your garment, due to which you’ve received a defective zipper.

We sincerely apologize for the inconvenience this has caused, and will take extra care moving forward.

Rated 5 out of 5 stars

Love SeamsFriendly clothes !

I have a few clothes from SeamsFriendly now, and they are some of the most worn pieces from my wardrobe. The fitting is so perfect, that I keep wearing them everytime I step out. The fabric feels comfortable to wear in the harsh summer season as well. Really happy with my purchases and will keep going back for more!

10 April 2023
Unprompted review
SeamsFriendly logo

Reply from SeamsFriendly

We're so glad to hear that 💛

Rated 2 out of 5 stars

I originally received my order on…

I originally received my order on October 4, and the dress measurements were not the ones I sent while ordering the dress. In the pics, you can see that the dress was too big; it looks like they took the size from the rack and did not sew a new one according to my measurements.

After talking to them and convincing them that I didn’t want the dress and to take the dress to a seamstress would cost me more than the dress, they eventually agreed to accept it back.

So, I sent it the first time with the tracking number on October 11, and they received it on October 20.
For some unknown reason, they sent the same item back to me by mistake, and I stupidly agreed to accept it so they won't pay a fine.

I returned the order to them on October 27 with a new tracking number. The order arrived in India on November 7, and nothing happened afterward.

I waited a month, gave up on their response, and contacted PayPal. About an hour later, I received a refund.

They contacted me afterward and said they would refund my shipping costs (18$). 3 months later, and nothing.

I am giving them, a 2-star review because the fabric was ok.
They say there are free returns, but I had to convince them to return it (I don’t like doing it).
It was a nightmare to get a refund, and I never received the shipping fee back.

------------------------------------------------------------
I cannot reply to the company's answer, so I am editing my post.
Why couldn't you send me a message after having a problem with my Paypal account that you eventually refunded my money? When the issue was on your side (Sending the same order twice), you contacted me very quickly. 
Even a small company needs to have good customer service. 
Just a reminder, I still didn't get my shipping fee back from November 22 (Now it's April 23). And thank you, but no thank you, I rather not shop with you again.

9 November 2022
Unprompted review
SeamsFriendly logo

Reply from SeamsFriendly

Hi Odelia,

We apologize for the inconvenience caused to you.

We're a small, eager to learn brand, trying to accomplish a big goal of serving high quality designer wear to women of all shapes and sizes.

We don't keep the ready items in inventory. We make every product exclusively against an order and customize our garments to give the
best possible fit.

However, despite being aware of your body measurements, we couldn't provide the right fit.

Due to the non-availability of your Paypal email id, we couldn't refund you the return shipping charges. We did email you for the same, but we haven't received it.

Please provide your Paypal email id to process a refund for the return shipping charges. You can email it to us at hello@seamsfriendly.com.

Once again, we apologize for the inconvenience caused to you, and we look forward to serving you better.

Rated 5 out of 5 stars

The Perfect Fit Pocket Friendly Dress

Carrying a purse all the time is so annoying, so I was looking for a dress with pockets. That's when I came across this website. And they also had Free Size Customization!!! I had to order - it was perfection!

Not only does my dress have pockets, but it is also the PERFECT fit! Comfy & Soft upon wearing, it is worth the money spent on it. I'm definitely ordering more!!

8 November 2022
Unprompted review
Rated 5 out of 5 stars

Bestest clothing company I’ve bought…

Bestest clothing company I’ve bought stuff online from. Loved the colors and the fit. The person from the store called me soon as I placed the order to cross check my size and fit. The pockets in all of SeamsFriendly cloths are always an amazing thing to have. Highly recommend buying SeamsFriendly!!

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Very Impressed!

Gorgeous Fabric & Awesome Fit! I was a little skeptical about ordering a custom fit garment online, but I'm so glad I did. I finally have something that fits me exactly right. The fabric is also really pretty - the photos are good on the site but it is even prettier in person!!

2 October 2022
Unprompted review
Rated 2 out of 5 stars

Dishonest return policy

The first time I ordered from this webshop, I received a beautiful, great quality dress that I often wear. The second time though, I wasn't so happy about another dress and the top I received didn't fit. Right now, the company completely ignores my return request (2 weeks ago) and I'm left with €77 worth of clothing, not including shipping and €19 import costs (which they didn't mention to me at all. It might have been my fault for not thinking about it, but it's still a lot of money). This company isn't very honest with its return policy, which makes me want to never order from it again. And that's a bummer, since they make great quality and nice looking clothing.

27 August 2022
Unprompted review
SeamsFriendly logo

Reply from SeamsFriendly

Hi Eline,

Once again, we apologize for the inconvenience caused to you.

We hope we have resolved all the issues you were facing with your order.

If there is still anything, please let us know at hello@seamsfriendly.com, and we will help resolve the same.

We're sorry to hear that you had to pay the customs duty charges. We want to let you know that the shipping cost is the cost of shipping an item from one country to another. It is paid to our courier partners to get your items to your doorstep safely, which is free (limited time offer), and you don't pay for it.

Custom Duty is something that is over and above the shipping cost. These are charges for import tax of goods levied by the customs authorities of the importing country.

Whenever an item crosses an international border, it is subject to these charges by the importing country's rules and regulations. They may vary according to the rules of different countries depending on the item, item value, quantity, end-use, materials, or methods used to make the item, and is solely at the discretion of the duty officer. We have no control over it.

Rated 1 out of 5 stars

VERY BAD Service

Lovely product, WAY TOO SMALL/SHORT. The company is blaming me for ordering the wrong size. Their responses are VERY slow.

There is NO WAY the jumpsuit I ordered will fit someone 5'7" and taller.

Buyers beware: if you bought it here, it better work out because returns/exchanges are not possible.

3 August 2022
Unprompted review
SeamsFriendly logo

Reply from SeamsFriendly

Hi Pamela,

Once again, we're sorry for the inconvenience caused to you.

We hope we have resolved all the issues you were facing with your order.

If there is still anything, please let us know at hello@seamsfriendly.com, and we will help resolve the same.

We hope the new jumpsuit we have re-made for you as per your actual body measurements (correct measurements) fits you well. Please share your valuable feedback for the same.

Rated 5 out of 5 stars

Very happy customer

I was thrilled with the quality of the clothes - the materials were even lovelier than expected, especially the hand-dyed cloth. I wasn't sure what to expect from this shop, but I'll be a repeat customer. It was worth the wait for shipping to Ireland and it's a reasonable price (for good quality and sustainable / ethical clothing!) even when including customs fees. It can be very difficult to find ethical suppliers of petite-size clothing and the customisation was perfect. I bought three pieces and they're quickly becoming favourites.

30 July 2022
Unprompted review
Rated 5 out of 5 stars

Just placed my second order

I ordered an a-line dress with straps in pink. Adorable with a tee or an over shirt. Also got two pairs of culottes. All are so comfortable and breathable. All items are well made and nicely finished. That was my first order. I just ordered four more dresses (including two more a-line dresses) yesterday and look forward to receiving them. Am very pleased with Seams Friendly.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

They did a great job

They did a great job. It does take time for the clothes to reach you as they make them to order, but it was in a reasonable time frame.

14 March 2022
Unprompted review

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