Sealy UK Reviews 

1,539
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I bought our Sealy Elevate Blackwood Hybrid Mattress from Dunelm in April this year and got it in the sale at a reasonable price. The mattress is firm and as always with Sealy mattresses very comforta... See more

Rated 5 out of 5 stars

We bought our Sealy mattress at Keens Belfast - it is definitely the best and most comfy mattress we have ever owned ! Although it is a bit more expensive for a Sealy it was worth the expense as in th... See more

Rated 5 out of 5 stars

The delivery service was as suggested the evening before. Also able to track the van's journey which was very useful. The 2 young men were professional and friendly, also taking the old one away was... See more

Rated 5 out of 5 stars

The mattress is very well made,you can tell when you sit or lie on it,excellent purchase had a few very good sleeps on it nowadays no more back ache either,I'm so happy

Company details

  1. Bedroom Furniture Store

Written by the company

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,539)

402 reviews in the last 12 months

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Rated 5 out of 5 stars

Just a really brilliant service from…

Just a really brilliant service from start to finish. Mattress took almost 3 weeks to be delivered, then we had a trial and unfortunately it was not supportive enough for us so had to be returned. Took another almost 3 weeks to collect but all has run smoothly and cannot fault the no quibble return. Just waiting for the refund now ☺️

23 March 2026
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Reply from Sealy UK

Thank you for your review, we're pleased you are happy with the service.

Rated 2 out of 5 stars

High Price, Low Comfort – Waiting for Sealy to Address…

I spent £2,499.99 on the 180CM Matt Bronte CR Medium White Super King mattress, expecting the high quality Sealy is known for. Instead, I wake up every morning with a sore back. For this price, I find this completely unacceptable. I would like to know how Sealy plans to address this issue, as I expected far better comfort and support. I am awaiting a response and a solution

23 March 2026
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Reply from Sealy UK

Hi Will,

Thank you for your review. We're sorry to hear you are not finding your new mattress as comfortable as you hoped.

We understand a member of our customer service team has been in touch via email.

If you require any further assistance, please don't hesitate to contact us at customercare@sealy.co.uk

Best Wishes
Sealy UK

Rated 5 out of 5 stars

Cunard double mattress

Brought the Cunard double mattress. Brilliant quality, firm mattress.
Delivery quicker than originally estimated.

27 March 2026
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Reply from Sealy UK

Thank you for your 5* review

Rated 5 out of 5 stars

Sleeping on a cloud.

So comfy from the first nights sleep. Easy to turn about. Pure quality. A replacement for our old Sealy.

27 March 2026
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Reply from Sealy UK

Thank you for your amazing review

Rated 5 out of 5 stars

Good mattress.

The mattress is harder then we thought but getting used to it, good service & delivered on time.

19 March 2026
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Reply from Sealy UK

Thank you for your review

Rated 3 out of 5 stars

Very unpleasant smell from new mattress

We are still trying to get rid of the horrible smell from the new mattress seven weeks after receiving it even though we have followed the guidance regarding airing etc. Not impressed.
Delivery and service quality was excellent.

26 March 2026
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Reply from Sealy UK

Thank you for your review,

We're very sorry to hear of this, please accept our apologies for any disappointment.

If you have not already contacted the retailer, please do so and they will take the necessary action to resolve the matter.

Best wishes
Sealy UK

Rated 5 out of 5 stars

Great service honouring the warranty

We had a problem with a Sealy mattress and they deliverded a like for like replacement quickly and took the old one away - great service honouring the warranty

26 March 2026
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Reply from Sealy UK

Thank you for your 5* review

Rated 5 out of 5 stars

Excellent service

The Sealy was delivered by Mattress Online the next day and the experience easy and efficient. We are pleased with our purchase and the quality of the mattress.

18 March 2026
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Reply from Sealy UK

Thank you for your lovely review

Rated 4 out of 5 stars

Sealy firm mattress…

We bought our Sealy mattress through Bensons for Beds. I knew that we were getting a good mattress buying Sealy because we've had one of these before. Sealy make great mattresses.

Good service from the point of purchase, good delivery service and a quality product.

25 March 2026
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Reply from Sealy UK

Thank you for your review

Rated 1 out of 5 stars

I purchased the Dante

I purchased the Dante. Before purchasing I made several calls to Sealy to discuss the various models plus I went back twice to where I purchased it to try it out. I was told it was a medium, but it can't be as feels very firm and has no give. In store it felt fairly comfortable, but then I was wearing several layers of clothing as was February. The laytex layer on top, feels like lying on a 1/4" camping mat, on hard tufts of grass, on hard baked ground. If you roll on your side, your hip, shoulder and other bones in contact can't sink into the mattress, so it really hurts. I would have given it 0 stars, but the non roll edge is very good. You can sit on the side without rolling onto the floor. I am now stuck with an expensive mattress, I can't sleep on, so will have to spend money I don't have, to buy a different one. Very disappointed in Sealy. I've had Sealy Posturepedic mattresses since 1987, but will now look at other brands.

24 March 2026
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Reply from Sealy UK

Hi Hazel

Thank you for your review.

We believe you purchased a Bronte mattress, if this correct?
We're very sorry to hear you are not finding it as comfortable as you had hoped and apologise for any disappointment.

Have you contacted Bensons to discuss this at all? There may be an option for you to exchange under their comfort guarantee.

Best wishes
Sealy UK

Rated 3 out of 5 stars

It’s reasonably comfortable but not what we hoped it would be

It’s fairly comfortable but absolutely nowhere near as comfortable as the mattress we tried in store; we both find it very firm to the point of being a little uncomfortable still and we’ve now had it for around 6 weeks and followed manufacturer instructions regarding turning/rotating initially.
Can’t fault delivery, haven’t had any follow up customer service from either Sealy or Bensons for Beds which is surprising given that we paid a small fortune for the mattress.

23 March 2026
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Reply from Sealy UK

Hi Sian,

Thank you for your review. We're sorry to learn you're finding your new mattress too firm and apologise for any disappointment.

As your contract of sale exists with Bensons, please get in touch with them to discuss your options further. You may have the choice to exchange under Bensons sleep trial?

If you require any assistance, please don't hesitate to contact us at customercare@sealy.co.uk

Best wishes
Sealy UK

Rated 2 out of 5 stars

The bed has started to sink already…

The bed has started to sink already after just 4 months. This is disappointing as we had hight expectations for a premium mattress.

13 March 2026
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Reply from Sealy UK

Thank you for your review,

We're very sorry to hear that your mattress has not met our usual high standards. Please accept our apologies for any disappointment.

Please contact the retailer and make them aware of the problem you are experiencing and the retailer will take the necessary action to resolve the matter.

Best wishes
Sealy UK

Rated 1 out of 5 stars

North sea mattress

We have a sealy mattress, its a round 2 years old and at first it was perfect great nights sleep, 2 years on the mattress is like the north sea its sunk all over.
Tried the shop we got it from to look at it as its got 10yrs warranty nothing.
Tried sealys customer service nothing, feels like we have wasted 1800 pound on a poorly made over priced mattress.

18 April 2026
Unprompted review
Sealy UK logo

Reply from Sealy UK

Hi Neil,

Thank you for your review.

We're sorry to learn that you have cause to complain.

Your contract of sale exists with the retailer and any claims made within the guarantee period are therefore handled by the retailer.
If you require any assistance, please get in touch with us at customercare@sealy.co.uk

Best wishes
Sealy UK

Rated 5 out of 5 stars

Sleep Glorious Sleep

After a failed first attempt, by not doing our homework, we were advised of the Sealey! I sleep as comfortably as a lottery winner now! 🫡

19 March 2026
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Reply from Sealy UK

Thank you for your review, we're delighted to hear this

Rated 5 out of 5 stars

good nights sleep

so comfortable not had a bad nights sleep since it came. perfect.

18 March 2026
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Reply from Sealy UK

Thank you for your 5* review

Rated 5 out of 5 stars

Sealy mattress simply the best!

This is our third Sealy mattress. We tried Hypnos at over £1,500 and after 2 years we threw it away and went back to Sealy. Our new Sealy mattress is so comfortable and we are sleeping much better with less aches and pains!
We will not go elsewhere now.

16 March 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your lovely review

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