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Sea Island Coffee Reviews 

413
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique taste of the coffee, often describing it as the best they've ever had. Many highlight the efficient and speedy delivery service, noting that products arrive promptly. People also appreciate the excellent customer service, with staff being responsive and helpful, and the ordering process is frequently described as easy and straightforward. However, some customers also noted concerns regarding the coffee's taste and quality, describing certain varieties as lacking flavor, being too light, or having an undesirable bitter or harsh aftertaste. A few other people also felt that there were occasional issues with delivery, such as shipments getting stuck in customs or delays in order dispatch without updates.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the exceptional quality and unique... See more

Quality

Consumers find quality to be positive, with many describing the coffee as exceptional, smooth, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, great, and... See more

Order

Customers had positive experiences with order, praising the ease of ordering and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice selection of beans , but ??? ! ... maybe not the best sealed containers for unroasted/green or freshly roasted coffees ... bit lacking in flavor profiles, natural oils.... I paid almost 4k @ a... See more

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more

Rated 5 out of 5 stars

Speedy delivery. The coffee bags of Blue Mountain coffee make a delicious cup and are just the ticket when you can’t be bothered to grind beans! I hope they will eventually offer other coffees in th... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(413)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Product always arrives in good time and, when I have had to call about a query, I was dealt with professionally and speedily.

19 November 2024
Rated 5 out of 5 stars

Superb

Very convenient and easy steps to order online and they ship very fast. They delivered within 2 days to Dubai. I ordered 5 bags of jacu bird coffee.

18 November 2024
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Reply from Sea Island Coffee

Hi Sadyrbek, thank you for the kind review, we're happy to hear you found the ordering process quick and easy. Hope you're enjoying the Jacu Bird coffee! 

Rated 3 out of 5 stars

Some concern recently

I have been a customer for years. The price is higher than other places, but for the choices of prestige beans offered, it's OK. However, they seem to increase the price quite a lot in the past two years, which make it even less palatable.
What slightly worried me recently, is that the rather expensive beans I got didn't seem to be very recently roasted. I do hand flush, and I can tell if the beans are very recently roasted judging by the foam. If I pay £130 for 125g beans, I need it to be as fresh as possible, otherwise they should give a discount.

17 October 2024
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Reply from Sea Island Coffee

Hi Po-Yu,

We're sorry to hear that you were not as happy with your recent order. Please be assured that we always roast as fresh as possible - typically to order. Your order of Panama Geisha was during our 'Origin of the Week' promotion for that coffee, and there would never be a scenario where an Origin of the Week coffee wouldn't be roasted within a day or two of your order coming in, so it was definitely fresh! We only roast in very small batches to ensure customers receive coffee as fresh as possible. The foam or 'bloom' is not always the best indication of freshness, particularly in lighter roasts like our Panama's.

In regards to price, we aim to keep prices as consistent as possible and don't increase them unless necessary. The price of coffee and shipping has gone up significantly over the last few years - especially for rare and remote origins - and so, while we have had to raise the price of some origins in accordance with this, most of our coffees have remained the same price for a few years now.

We appreciate your feedback though and please feel free to email us if you have any other questions.

Kind regards,

The Sea Island Team

Rated 5 out of 5 stars

Excellent

From the ordering to delivery everything was flawless.
Great coffee love the blue mountain beans.....excited service and quality

11 October 2024
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Reply from Sea Island Coffee

Hi Jimmy, Thank you! It's always our pleasure. Very pleased to hear you are enjoying the Jamaica Blue Mountain coffee!

Rated 5 out of 5 stars

Coffee from my island

I am from the Canary Islands and I love coffee.
I also ordered raw coffee and can wait to roast it.
Came in the mail really fast.

10 October 2024
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Reply from Sea Island Coffee

Hi Valeria, thank you for the lovely review - we hope the Canary Islands beans remind you of home! 🙂

Rated 5 out of 5 stars

A good range of coffee

Sea island Coffee has a good range of rarer coffees to suit a range of budgets. Worth a look for the adventurous coffee drinker.

2 October 2024
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Reply from Sea Island Coffee

Delighted to hear you appreciate our coffee selection! It’s always our pleasure to offer unique coffees for those who want to expand their coffee horizons – thank you for leaving a review.

Rated 5 out of 5 stars

Coffee with character

The purchased coffee beans arrived in good time and well packaged. A little more information on the variety of this bean in relation to others in that area would be a welcome extra.

12 September 2024
Rated 4 out of 5 stars

Unique and distinctive coffees

Unique and distinctive coffees - all very good. One set of pods (the Panamanian) did not extract coffee properly (only about half the amount of water seemed to percolate through the pod and into the cup) leading me to believe there is a defect in those pods.

11 September 2024

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