Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
Company replied
Customer service greatly improved. Been using since 2023, and currently I am satisfied. I always use mobile recharge and yesterday (nov252025) i accidentally chose a wrong network. Payment has already... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Jalan Raja Omar, Taman Ria Jaya,, 32000, Sitiawan, Malaysia
- +60-124023320
- helper@seagm.com
- seagm.com
4.1
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, easy to deal with, and a fast support team.
27 February 2026
Unprompted review
Reply from SEAGM
Thank you for the fantastic review, Islam Sama!
We’re so happy to know you had a smooth experience with us and that our support team was able to assist you quickly. Making things simple and efficient for our customers is always our goal.
We truly appreciate your support and look forward to helping you again anytime!
eric gave a clear answer to my question…
eric gave a clear answer to my question .tq for helping me
27 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for your 5-star review, Najiha Romizu!
We're glad to hear that Eric was able to provide a clear and helpful answer to your question. We truly appreciate you taking the time to share your experience. If you ever need assistance again, we’re always here to help!
Smooth and instant delivery
Been buying recently gift cards for my playstation and to be honest it is been always smooth and quick.
12 March 2025
Unprompted review
Reply from SEAGM
Thanks for the great feedback, Diima! We’re glad your PlayStation gift card orders have been fast and hassle-free. Enjoy your gaming, and we look forward to serving you again soon!
super-fast with transactions
super-fast with transactions. I just order top-ups for PayPal or Venmo..etc. haven't had a problem yet. Of course, i just have to message them after ordering it. I thought was odd at first, but then realized its probably for security reasons. I chat with the little HR button and ask for my order. Then takes about 1 minute and its there. great to work with so far! hopefully forever!
26 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for your 5-star review, Bryan! We’re thrilled to hear that your top-ups have been fast and hassle-free.
The quick check after placing an order is part of our security process to help protect our customers and ensure every transaction goes smoothly. We’re glad our support team has been responsive and able to get everything completed quickly for you.
We truly appreciate you choosing us and look forward to continuing to provide fast, secure, and reliable service every time!
That's very good.
25 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for your kind words and 5-star rating, Khalil Khan! We’re delighted you had a very good experience. Your support truly means a lot to us, and we can’t wait to welcome you back.
DO NOT buy at this site!!!
DO NOT buy at this site!!!
They gave you fake steam wallet code.
If you try to comply with customer service, they only response you with automated message albeit they write a customer member has joined, which is just profile picture-less bot pretending to be human.
24 February 2026
Unprompted review
Reply from SEAGM
Hello, Naru. We’re truly sorry to hear about your experience and understand your concerns.
Please be assured that the order you mentioned has already been submitted for further checking. Our team is currently investigating the matter carefully, and we will update you via email as soon as the review is completed.
We would also like to clarify that we do not use AI or automated bots for customer support. All responses are handled by real support representatives. If there was any delay or misunderstanding during the communication, we sincerely apologize.
If you require any additional assistance or would like to provide further details, please feel free to email us at helper@seagm.com. Our team will be happy to assist you and ensure your case is properly addressed.
We appreciate your patience and understanding while we work to resolve this matter.
THIS WEBSITE USING THIRD PARTY PAYMENT
THIS WEBSITE USING THIRD PARTY PAYMENT
WHEN MY PAYMENT NOT VERIVY AUTOMATICLY , THEY DONT GIVE THE SERVICE WITH REASON " CHECKING WITH MERCHANT "
THIS IS BULLSHIT
17 February 2026
Unprompted review
Reply from SEAGM
Hello, Trx Clash Royale. We’re sorry to hear that you’re experiencing an issue. At the moment, we’re unable to clearly identify the problem based on the information provided.
Kindly contact us at helper@seagm.com and elaborate further on the issue you’re facing, including your order number and any relevant screenshots. This will help our team investigate and assist you more effectively.
We look forward to resolving this for you as soon as possible.
Order marked as "Completed" but never…
Order marked as "Completed" but never received - No refund!
Review: I purchased a Weekly Diamond Pass for MLBB. The order is marked as "Completed" and my Player/Zone ID is 100% correct, but I received NOTHING in-game. Support admitted the issue ("We apologize for the inconvenience") but refuses to refund me or fix the delivery. This is unacceptable. Be careful, they take your money and don't deliver the service.
24 February 2026
Unprompted review
Reply from SEAGM
Hello, Sandro Bai. We’re truly sorry to hear about your experience and completely understand how frustrating this must be.
Please be assured that we take these matters seriously. Kindly contact us at helper@seagm.com with your order number and any relevant screenshots so our team can thoroughly investigate and assist you as soon as possible.
We’re committed to resolving this for you and appreciate your patience while we look into the matter.
Refund not processed.
Hello, good afternoon.
The card I used to make the purchase ends with 512998******7334, but you informed me that the refund was made to a card ending with MasterCard - 4081.
And to this day I still haven't received the refund.
9 March 2025
Unprompted review
Reply from SEAGM
Hello, zua. We sincerely apologize for the inconvenience this has caused and understand how frustrating it must be.
Please contact us at helper@seagm.com and provide your payment receipt along with the relevant transaction details so our team can investigate this matter thoroughly and assist you accordingly.
Thank you for your patience. We’re committed to resolving this for you as quickly as possible.
This company is really great and its delivery is fast , and offer product low cost
This company is really great and it offer good product with cheap cost ,
23 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for your wonderful review, Asda Nbb! We’re thrilled to hear that you’re happy with our fast delivery and affordable prices. Providing great products at low cost while ensuring quick service is always our goal.
We truly appreciate your support and look forward to serving you again soon!
Was really helpful and kind
22 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for your kind words and 5-star review, Aqil Kesavan!
We’re really glad to hear you found our service helpful and kind, that’s exactly the experience we strive to provide. We truly appreciate your support and look forward to helping you again in the future!
Convuluted KYC process for transactions
Slow and time consuming KYC process on transactions that got flagged, requiring things like government IDs, making them very untrustworthy. Never had a problem with previous few transactions and they decide that it was time to pull stunts like that.
20 February 2026
Unprompted review
Reply from SEAGM
We’re sorry to hear about your experience, Maumu.
Our KYC (Know Your Customer) process is designed to protect all accounts and ensure secure transactions. For transactions that are flagged, we may require additional verification. This is a standard security measure to prevent fraud and protect both our users and our platform, even if previous transactions went smoothly.
If you need assistance completing the verification or have any questions, our support team is ready to help via LiveChat or at helper@seagm.com
You can also read more about our account identity verification process here: https://help.seagm.com/hc/en/articles/1054
Reply from SEAGM
Thank you so much for your 5-star review!
We’re really glad to hear that you found our service helpful. Your support means a lot to us, and we’re always here whenever you need assistance.
Reply from SEAGM
Thank you for your feedback, Dikqu. We’re sorry to hear that your refund hasn’t reached your account yet. Please contact us via livechat so our support team can check your issue and help resolve it as quickly as possible.
We appreciate your patience!
They did not send my order
They did not send my order, took over two weeks to issue a refund and refunded it to my balance. Then before I got to use it they suspended my account so in the end I got neither the top up nor the refund.
15 January 2026
Unprompted review
Reply from SEAGM
Hi, Otava Puurunen.
We’re sorry for the inconvenience. Please get in touch with our support team via LiveChat or at helper@seagm.com so our team can review your account and ensure your refund is properly processed.
good service
19 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for your review, Rasyidi Gani!
We truly appreciate you taking the time to share your positive experience. It means a great deal to our team to know that our service has met your expectations. Your support motivates us to continue delivering the best possible experience to all of our customers.
We look forward to serving you again soon!
fast and easy to retrieve my locked…
fast and easy to retrieve my locked account.
17 February 2026
Unprompted review
Reply from SEAGM
Thanks for sharing your experience, Kuma!
We’re happy to hear that recovering your locked account was quick and hassle-free. At SEAGM, making support simple and efficient is always our goal.
We appreciate your continued trust and look forward to helping you again!
very fast service
very fast service. good customer service.. will keep using this service
17 February 2026
Unprompted review
Reply from SEAGM
Thank you for your wonderful review, Cik Riena!
We’re delighted to hear that you had a fast and positive experience with our customer service. The team at SEAGM always aims to make every interaction seamless and hassle-free.
We appreciate your trust and look forward to serving you again!
Great customer service
There's this bro who called kalvin he is amazing. Respect. He said my money will be back. You He should be given a promotion.
16 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for sharing your experience, Mai!
We’re thrilled to hear that Kelvin provided such excellent support and made sure your issue was resolved. At SEAGM, we truly appreciate team members like him who go above and beyond.
We’ll be sure to pass along your kind words. He definitely deserves the recognition!
Everytime i get one of these staffs or…
Everytime i get one of these staffs or whatever you call them, they give me exactly what i need.
16 February 2026
Unprompted review
Reply from SEAGM
Thanks so much for your feedback, Rejae!
We’re happy to hear that our team always delivers exactly what you need. At SEAGM, making sure every interaction is smooth and satisfying is what we strive for.
We appreciate your trust and can’t wait to assist you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.