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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the unique designs and excellent materials used in their clothing and accessories. Many people appreciate the fast shipping and the overall smooth ordering process, frequently mentioning the exceptional customer service that is always ready to help. However, some customers also noted issues with defective items and occasional problems with order delivery, including lost parcels or delays in customs. A few reviewers also expressed dissatisfaction with the return process for discounted items and communication regarding order issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of items,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the exceptional and responsive... See more

Order

Reviewers express satisfaction with the ordering process. Many customers appreciate the simple online shop... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from SCRT several times now- their pieces are so unique and incredibly high quality. For a gal like me who loves freaky movies and a good cap, nothing compares! Customer service is always... See more

Rated 5 out of 5 stars

Amazing designs & great quality products. Super impressed with the items I received, both in terms of quality and speed of delivery. I love the range of film/tv inspired clothes and accessories. I ord... See more

Rated 5 out of 5 stars

found these guys off an instagram ad, and decided to check them out. have since ordered multiple pieces from them and have been astounded every time. the quality and originality of the clothing always... See more

Rated 5 out of 5 stars

EDIT: I got a defective hat and we had a little miscommunication but they were extremely patient in the face of my frustration. The team/CS reps seem to genuinely care and are willing to work with... See more

Company replied


Company details

  1. Streetwear Store

Written by the company

From a House on a Hill, in London 2010, SCRT® started as a self-funded project, working with local artists to produce short runs of exclusive print-wear. In the years since, the label has grown & developed into a forward-thinking, independent British streetwear brand collaborating with creatives from around the world. SCRT® are still a close-knit team, now working from our studio in Hackney, and flagship store on Shoreditch's Redchurch St. The brand draws influences from subcultures both past & present, whilst producing cut & sew collections focused on vintage-inspired workwear, with function and everyday use in mind.


Contact info

  • SCRT, 63 Redchurch Street, E2 7DJ, London, United Kingdom

  • scrt.onl

4.8

Excellent

TrustScore 5 out of 5

311 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommended

Excellent quality garment and speedy delivery. Very clean screen printing. The packaging it came in is pretty high class too.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered an item internationally that unfortunately arrived damaged. The team was so quick to help and offered a replacement immediately and shipped it out right away. They took my feedback on the shipping method to ensure the replacement wasn't damaged, and it arrived fast and safely. The customer service was absolutely excellent. Thank you, guys!

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful with an exchange!

Very helpful with an exchange!

Helped me out on a complicated exchange and they were super attentive and accommodating. Definitely recommend this brand on top of their wonderful pieces!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great! There was an issue on my delivery (my fault) but my issue was dealt with extremely fast I was emailed back within the hour and the person emailing me (summer) wa a very helpful.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Really nice gear

Really nice gear, dropped a big bag and happy to do it again, great stuff great quality, love their ideas and happy to support them!

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great

I've bought a few things from this company now and they are instant favourites in my wardrobe. Shipping is ridiculously quick as well.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Online Team are great

My £200 order hadn’t shipped after 6 days.

Emailed the team to express my worry and concern. They got back to me in under an hour and gave me a solid reason for the delay, an apology and assurance.

Great service!!

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Please open a store in NYC ❤️

Please open a store in NYC ❤️
I love everything you guys do and I only wish I had found it sooner because I missed out on capsules for some of my favorite films. SCRT is always one of my first stops when I'm in London and I can't wait to see what's next. Never change - the artwork is great and wearing this stuff around makes me so happy.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

High quality items, fast shipping and great customer service

High quality items, fast shipping and great customer service.

Placed my order on a Sunday eve and it was delivered by Tuesday. Parcel was packaged securely, item quality is spectacular and love the designs and the capsules are so unique and creative.

Sent an email to CS just to let them know how great my experience was along with a couple of questions about other items and Summer at the CS team was kind enough to provide me with answers.

Overall fantastic experience, I would highly recommend SCRT to anybody.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Seriously amazing quality

Fast shipping, so well packaged, so made with love. Genuinely high quality clothing, designed with pleasing aesthetics - the best use of licenses out of any fashion brand. Highly recommended.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

SCRT provides a unique and quality product

Ive now become a long time supporter and consumer of SCRT both their products and their online platform. They truly put forward value to art and community through clothes. Being able to share my love of film and television through uniquely crafted designs especially within fashion, has always been a goal for me and SCRT really was the first brand that felt like it was able to see me as a consumer and help me express that love. I’m excited to see what’s in store and hopefully as an American consumer I can be fortunate enough to give the store a visit!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Just amazing

The people behind scrt co. are amazing. I had some problems with my post office and Tom was just amazing with his help.

Otherwise it’s amazing clothes and design and in this world where prices on cool clothes are getting more and more expensive, scrt is the only brand I think is worth using some more cash on.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Had a lot of issues with delivery in France but the customer support has been outstanding.

Very communicative and have done everything to resolve the issue and get the item I ordered out to me.

Products are great, nice guys. Perfect.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

I love SCRT

I love SCRT, the designs and quality of their stuff is amazing. I‘ve been buying their clothing for 4 years now and I can absolutely recommend it. Much love from Germany, you guys are amazing!

7 August 2024
Unprompted review

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