Ordered a touch up pen, noticed immediately the delivery address was not correct, phoned spoke to a polite chap who took down the correct address and said it would be with me in a few days …. delivere... See more
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Review summary
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Reviews shaping this summary
AVOID THESE PEOPLE. Charge for next day delivery and still waiting several days later. Tracking ref is invalid, Customer Chat doesn’t work, no reply from them. CRIMINALS.
Don’t go near them. Sent wrong item tried every way to get a replacement email , phone , message link , no communication, nothing, demanded a refund or replacement still nothing . THEY DO NOT CARE ! S... See more
" order in 1 hr for next day delivery" done that, paid the extra £5.99 postage.... took 3 days to drop it at post office. Tried calling numerous times, left voice mail sent emails. No reply... avoid (... See more
Company details
Written by the company
At Scratch Repair, we specialize in producing car paint that exact color match your vehicle. Bid farewell to those wallet-draining expenses as you warmly embrace DIY smart and effective methods for restoring and renewing your cars paint
Contact info
Longridge Rd, PR2 5ND, Preston , United Kingdom
- 07546901924
- info@scratchrepaircar.co.uk
- scratchrepaircar.co.uk
1.7
Bad
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Some order and shipping confusion and…
Some order and shipping confusion and delay has spoiled what I’m sure is a good product.
12 June 2024
So easy to use I just followed the…
So easy to use I just followed the instructions
Thank you
17 June 2024
Highly recommended
Customer service was excellent, then contacted me to double check the paint was correct and shipped straight away. Product was spot on.
27 March 2024
It is a good match to the car paintwork…
It is a good match to the car paintwork and looks great
23 March 2024
Wrong colour even with putting Reg in
Wrong colour even with putting Reg in. Taken an age to deliver, when contacting them there’s no phone number and live chat is a waste of time. Avoid like the plague! You’re better of going to the Manufacturer or even Halfords!
2 April 2024
Colour was spot on.
6 March 2024
Colour match touch up paint.
Website easy to use. Just had to use car registration number to get colour match. Ordered touch up paint and scratch pen. Delivered on time and well packaged. Used this company in the past and no issues whatsoever.
30 March 2024
Total waste of time and effort
Total waste of time and effort.
They do not send what you ordered. I ordered a Touch up pen. What I received was a bottle of paint with "add hardener" written on it - but no hardener..... not exactly a one step pen...
Beware, I only spent and wasted a few quid.....
Order #1097
No reply to emails.
Note they are registered to two different addresses so try sending something back...
EDIT: Paypal returned in my favour and issued a refund - but I have to pay for the return!
Be warned, this company will not honour UK trading conditions.
AVOID - YOU HAVE BEEN WARNED
2 April 2024
Unprompted review
Reply from Scratchrepaircar
I'm sorry to hear about your frustrating experience. It seems like there was a discrepancy between what you ordered and what you received. Can you please provide more details about your order so I can assist you further? Name or Order Number please
Great Service & Quality
Great service and paint matched up perfectly as described. Delivery arrived quickly and job sorted out. Will defo use again.
1 March 2024
Unprompted review
Perfect Match and Fast Delivery
Perfect Match and Fast Delivery, will buy again
24 March 2024
Unprompted review
Scratch Repair
Dont like being negative but they sent grey primer instead of paint blend solution.Have emailed them twice but they do not answer.
9 March 2024
efficient and super service
6 March 2024
Good colour match and quick delivery
29 February 2024
Good match good service
Good match quick service price a bit expensive for the
Size of the paint.
2 January 2024
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