My beloved cat had an infected wound which i noticed late at night and I called the pet care helpline. Got straight through to a vet who asked lots of questions and assessed my cat via video link. Un... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our dog had a lameness that needed further investigation and I can’t argue how easy the process was in claiming the bills back for this. From initial submission of the forms from the vets to money... See more
Company replied
I hesitated in claiming for Zak’s lump removal as it was only a few weeks after changing to Scratch & Patch that it appeared. To be honest if I had known I was going to have a reason to claim I would... See more
Company replied
I have been with Scratch and Patch for 3 years now. Their multiple pets insurance is very good value for money and wouldn't be available anywhere else for 2 bulldogs. Any claims I have made are prompt... See more
Company replied
Company details
About Scratch & Patch
Written by the company
|
|||||
|
At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
|
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A straight forward website. Clear and easy to use. Policy documentation provided on line very quickly.
An easy and simple process.
13 January 2026
Reply from Scratch & Patch
Hi Malcolm,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re pleased to hear you found the website straightforward and the process clear and easy, with your policy documents available quickly online.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Reply from Scratch & Patch
Hi C Pulsford,
Welcome to the family!
Thank you for your lovely review! We’re so pleased to hear you found everything fast, simple, and great value for money.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Came up good on the comparison search
12 January 2026
Reply from Scratch & Patch
Hi Tracy,
Thank you for your review — we’re pleased to hear we came up well in your comparison search.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
A dream
Was dreading sorting the claim out, as mum just passed with cancer , dad has got cancer then my dog got cancer , I don’t have the mindset to claim or sort .
I didn’t do a thing , scratch and patch did it all
X
2 January 2026
Unprompted review
Reply from Scratch & Patch
Hi Simone,
Thank you for trusting us with something so personal. We’re truly sorry to hear what you’ve been going through — it sounds like an incredibly difficult time, and our thoughts are with you and your family. We’re really glad we were able to take the pressure off and handle the claim for you when everything felt overwhelming.
Please know we’re here if you need anything at all, now or in the future. If you ever want to get in touch, you can do so via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Knowledgeable staff who were able to…
Knowledgeable staff who were able to answers questions and not just read from a script
12 January 2026
Reply from Scratch & Patch
Hi Shelly,
Thank you for taking the time to leave your feedback. We’re really glad to hear our team were able to answer your questions properly and talk things through with you, rather than just reading from a script. We make sure our team are well trained on the cover we offer so they can provide clear, helpful guidance when you need it, and so you can fully understand the options available and feel confident you’ve chosen what’s most suitable for your needs — and, of course, for your furry friend.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Scratch & Patch were amazing throughout…
Scratch & Patch were amazing throughout the whole procedure, before and after my dogs visit to the vets. They paid out promptly too, considering it was over the Christmas/new year period. I would definitely recommend! A* service
19 December 2025
Unprompted review
Reply from Scratch & Patch
Hi Claire,
Thank you so much for your lovely review. We’re really pleased to hear that you felt supported both before and after your dog’s visit to the vets, especially during the Christmas and New Year period when we know worries can feel even more stressful. It’s great to know everything was handled promptly and smoothly for you.
Your recommendation really means a lot to us, and we’re so pleased we could be there for you when it mattered. If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
I found the website easy to navigate…
I found the website easy to navigate quick and easy
8 January 2026
Reply from Scratch & Patch
Hi Helen,
Thank you for your lovely feedback — we’re really pleased to hear you found the website quick and easy to use. Making things simple and straightforward is exactly what we aim for.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy online process
Easy to take out a policy, existing customer, so most details were known but the whole process was done on line. All types of policies explained although some details could be clearer. Competitively priced and hopefully won’t need to claim.
10 January 2026
Reply from Scratch & Patch
Hi G. Dewhurst,
Thank you for taking the time to leave your review and for choosing to stay with us — we really appreciate your continued trust. We’re pleased to hear the online process was straightforward and that the different policy options were explained clearly overall, as keeping things simple and accessible is important to us.
We also really value your feedback around some of the finer details. If you’re happy to do so, we’d love for you to get in touch so we can understand where things could be clearer and continue improving the information we provide. Hopefully you won’t need to make a claim, but if you ever do, we’ll be here to help and guide you every step of the way. You can reach us anytime via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Honestly im even suprised im saying…
Honestly im even suprised im saying this, but Scratch & Patch have been exceptional when we had to claim as our dog became very poorly. My experience with insurance companies has always been, they're only there to take your money and do everything in their power not to pay out if you genuinely need to make a claim. This was not the case with Scratch & Patch. Everything was dealt with professionally without any push back from them. Claim was settled in around 3 weeks. Its honestly made me consider staying with them for our dogs entire life. I hope they continue to keep up this level of service. Couldn't recommend them enough..
31 December 2025
Unprompted review
Reply from Scratch & Patch
Hi Andy,
Thank you so much for taking the time to share this — your words genuinely mean a lot to us. We know how stressful it is when a pet becomes seriously unwell, and it’s incredibly important to us that, when you need us most, the claims process feels supportive, fair and straightforward. Hearing that your experience went against what you’d previously come to expect from insurance companies is something we’re especially proud of.
We’re really pleased everything was handled professionally and settled promptly, and it means a great deal to know you’d consider staying with us long-term because of that experience. We’ll certainly keep striving to maintain this level of service for you and all our customers. If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
The website was easy to use and fully…
The website was easy to use and fully explained everything.
7 January 2026
Reply from Scratch & Patch
Hi Joanne,
Welcome to the family!
It’s great to hear you found the website easy to use and clear to navigate — that’s exactly what we aim for when choosing cover.
If there is anything more we can help you with, please do not hesitate to contact us https://scratchandpatch.co.uk/contact
Warm regards,
Your Scratch & Patch Family 🐾
Reply from Scratch & Patch
Hi Dorothy,
Thank you so much for taking the time to leave this review. It’s great to hear that you found the service thorough — providing clear, careful support is something our team really takes pride in.
We know how important it is to feel confident and well looked after, especially when it comes to your pet, so your feedback really means a lot to us. I’ll be sure to pass your kind words on to the team.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Such a user friendly website and…
Such a user friendly website and straightforward to navigate, it took me minutes to buy the insurance. Cheaper than expected too.
6 January 2026
Reply from Scratch & Patch
Hi Sarah,
Welcome to the family!
Thank you so much for taking the time to leave us a review. We’re really pleased to hear you found our website user-friendly and straightforward to navigate — making things quick and simple is something we work hard to achieve.
It’s also great to know the cover came in cheaper than expected, while still giving you the protection you were looking for. Getting peace of mind for your pet shouldn’t be complicated or costly.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Kind regards,
Your Scratch & Patch Family 🐾
Reply from Scratch & Patch
Hi Baxi
Welcome to the family! 🐾
Thank you for taking the time to leave us a review. We’re glad to hear everything has been ok so far — and we completely understand that it’s not always possible to fully judge until a claim is needed.
Should you ever find yourself in a position where you do need to make a claim, you can rest assured that we’ll be there to help and guide you every step of the way. Our team is on hand to make the process as clear, supportive, and straightforward as possible during what can be a stressful time.
If you ever have any questions in the meantime, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Kind regards,
Your Scratch & Patch Family 🐾
Reply from Scratch & Patch
Hi Tracie,
Thank you for your positive review, and welcome to Scratch & Patch 😊
If there is anything we can help with, please do not hesitate to contact us https://scratchandpatch.co.uk/contact/
Kind Regards
Your Scratch & Patch Family 🐾
Reply from Scratch & Patch
Hi Mark,
Thank you for taking the time to leave us a review — we’re sorry to hear that your experience hasn’t quite met expectations.
Having looked into this, we can see that your policy was taken out as new business yesterday, which means a renewal isn’t yet applicable. At present, we also don’t have any record on our system of a previous enquiry regarding your new policy.
Is it possible that your review may relate to a previous policy or experience? However, we’d really like the opportunity to make sure you have the right information and feel fully supported.
If you’d find it helpful, we’d be more than happy to ask a member of our Customer Service team to give you a call using the contact details we have on file. They can talk you through the levels of cover available on your new agreement and answer any questions you may have.
As a reminder, you have 14 days from inception to make any changes to your policy.
Please don’t hesitate to get in touch — we’re here to help and want to make sure everything is right for you and your pet. You can contact us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Reply from Scratch & Patch
Hi Carolyn,
Thank you for your review! We're so pleased to know our Claims team are providing a 5* service. We will be sure to pass on your great feedback 😊
We hope your furry friend is on their way to a speedy recovery!
If there is anything else we can help with, please don't hesitate to contact us https://scratchandpatch.co.uk/contact/
Kind regards
Your Scratch & Patch family 🐾
Reply from Scratch & Patch
Hi LJ,
Welcome to the family
Thank you for leaving us a 5★ review. It’s great to hear taking out your pet policy was straightforward and hassle-free — that’s exactly the experience we aim to provide.
If there’s anything more we can help you with, please don’t hesitate to get in touch:
https://scratchandpatch.co.uk/contact
Your Scratch & Patch family 🐾
Reply from Scratch & Patch
Hi Lucy,
Welcome to the family.
Thank you for taking the time to leave us a 5★ review.
It’s great to hear the process was smooth and easy for you. Whether you chose to take out your policy through our simple online journey or with the support of our customer services team, we’re really pleased we could help you find the right insurance cover for your furry family members.
If there’s anything more we can help you with, please don’t hesitate to get in touch:
https://scratchandpatch.co.uk/contact
Your Scratch & Patch family 🐾
Good cover for a reasonable price
30 December 2025
Reply from Scratch & Patch
Hi Mr. Van Der Merwe,
Welcome to the family,
Thanks for your review — it’s great to hear you’re happy with the level of cover and found it to be good value for money. We focus on offering clear, reliable protection at a reasonable price, so it’s lovely to know that came across.
If there is anything more we can help you with, please do not hesitate to contact us https://scratchandpatch.co.uk/contact
Your Scratch & Patch family 🐾
Reply from Scratch & Patch
Hi There,
Welcome to the family.
Thanks for taking the time to leave a review. We’re really pleased to hear you found our cover competitive — we aim to provide insurance that offers real value while still giving our furry friends the protection they deserve, all at a reasonable and affordable cost.
If there is anything more we can help you with, please do not hesitate to contact us https://scratchandpatch.co.uk/contact
Your Scratch & Patch family 🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.