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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product offerings, highlighting the high quality and wide selection available. Many appreciate the user-friendly website, which makes ordering easy and enjoyable, often leading to quick and accurate deliveries. The promptness and efficiency of the service, along with well-packaged goods, contribute to a satisfying shopping experience. However, some customers also noted issues with order fulfillment, such as not receiving a replacement or refund for a defective purchase, or experiencing delays in receiving their complete order. A few people also mentioned that a specific product, like a die, did not cut as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide selection of crafting... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast dispatch and timely arrival... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the high quality of... See more

Website

People report positive experiences with the website. Customers find the website very user-friendly, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Parcel was shipped to the UK from the USA, every item was in pristine condition, nothing missing. Parcel arrived before expected date too. Not a single complaint. Over the moon that there’s a comp... See more

Rated 5 out of 5 stars

I love Scrapbook.com! Please consider offering free shipping after $X amount. I think your shipping is quite reasonable and I know you offer free shipping on occasion, but I see other people comment... See more

Rated 5 out of 5 stars

Scrapbook.Com is always a great place with great prices, with a on going Beautiful mission, lift up recipients with Beautiful handmade cards from us crafters. Some really do inspire some the recipient... See more

Rated 5 out of 5 stars

Super fast dispatch and delivery of quality craft supplies. Would have no hesitation in recommending Scrapbook.com. Everything I have received has arrived promptly and been excellently packaged. It’s... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

The largest scrapbooking store in the world. Get free project ideas, take classes and shop discount scrapbooking supplies. Browse over two million project ideas in the gallery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loyal customer.

I have purchased items from scrapbook.com for a long time and never have I had a problem with products or delivery.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great paper

All the paper came in a timely fashion. Much faster then expected.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The packing and shipping were great. I received the products in plenty of time for the date

11 January 2026
Unprompted review
Rated 4 out of 5 stars

Service was good

Service was good. Postage has gotten quicker, which i love. Everything came as ordered. Especially love the freebies. Always something different. Thankyou scrapbook.com team.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

I received my order quickly. I received everything in my order and nothing was missing or broken. They also remembered to give me my free gifts. The free gifts were fantastic

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I love Scrapbook.com!

I love Scrapbook.com!
Please consider offering free shipping after $X amount. I think your shipping is quite reasonable and I know you offer free shipping on occasion, but I see other people commenting they don’t buy from you because of shipping. Hope that makes sense!!

21 January 2026
Unprompted review
Rated 4 out of 5 stars

Great Experience

The items were sent and delivered quickly.
I only gave 4 stars because I would love to be able to pick up my items locally. That to me, would deserve 5 stars!!
I want to put a plug in for offering local pick up again. Even if it is only available on a few days a week and not everyday.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

definitely Recommended

Parcel was shipped to the UK from the USA, every item was in pristine condition, nothing missing. Parcel arrived before expected date too.
Not a single complaint.
Over the moon that there’s a company that still sells 12x12 scrapbooking items especially single sheets of paper as lots of places have stopped.

1 January 2026
Unprompted review

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