Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... See more
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... See more
Company replied
Always very helpful when phoning to order. Will deliver as soon as possible which is great if you are running short! Delivery guys always very friendly. Used them for years.
Company replied
Company details
Written by the company
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contact info
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, United Kingdom
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4.6
Excellent
6K reviews
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Great service as usual
Great service as usual, placed order , given delivery window , supplied and fulfilled by a pleasant cheerful driver within time window . Reliable.
11 August 2026
Reply from Scottish Fuels
Thank you for your fantastic review and for choosing us again!
We’re delighted to hear that everything went smoothly, from placing your order and receiving your delivery window to having your fuel delivered on time by one of our friendly drivers.
We really appreciate your kind words about our reliable service!
Kindest Regards,
Chelsea
My local depot is full of fantastic…
My local depot is full of fantastic staff, service is A1 and a credit to your company
28 July 2026
Reply from Scottish Fuels
Thank you so much for your feedback!
We’re delighted to hear that you’ve received such great service from the team at your local depot.
It’s wonderful to hear that you find the staff fantastic and that you feel they’re a credit to the company.
We’ll be sure to pass your kind comments on to the team — they’ll really appreciate it!
Thank you for your continued custom.
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your positive feedback!
We’re pleased to hear that your fuel was delivered promptly and that you found our pricing competitive with other suppliers.
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
We’re delighted to hear that your delivery arrived when promised.
We really appreciate you taking the time to leave a review and thank you for your custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your kind review!
We really appreciate your feedback and look forward to serving you again!
Kindest Regards,
Chelsea
Excellent Service from Scottish Fuels - Highly Recommended
Excellent Service from Scottish Fuels - as always
25 February 2026
Reply from Scottish Fuels
Thank you so much for your lovely feedback!
We really appreciate your custom and taking the time to share your experience!
Kindest Regards,
Chelsea
Always very helpful when phoning to…
Always very helpful when phoning to order. Will deliver as soon as possible which is great if you are running short! Delivery guys always very friendly. Used them for years.
23 July 2026
Reply from Scottish Fuels
Thank you so much for your fantastic feedback!
We’re delighted to hear that you’ve always found our team helpful when placing your orders and that we’re able to arrange delivery as quickly as possible when you’re running low.
It’s also great to hear that our delivery drivers are always friendly.
We really appreciate your loyalty over the years and thank you for taking the time to share your experience!
Kindest Regards,
Chelsea
Delivery oil very quickly very helpful…
Delivery oil very quickly very helpful went through everything on the phone
5 August 2026
Reply from Scottish Fuels
We’re delighted to hear that your oil was delivered quickly and that you found our team helpful when going through everything with you over the phone.
We really appreciate you taking the time to share your experience and thank you for your custom!
Kindest Regards,
Chelsea
Always notified when next delivery is…
Always notified when next delivery is due and always arrives on time
4 August 2026
Reply from Scottish Fuels
Thank you for your lovely feedback! We’re delighted to hear that you’re always kept informed about your upcoming delivery and that your orders arrive on time.
We really appreciate your custom and thank you for taking the time to share your experience!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
Thank you for your continued support!
We’re delighted to hear that everything was good as usual.
We really appreciate your custom and look forward to serving you again soon!
Kindest Regards,
Chelsea
The delivery Driver
The delivery Driver. Friendly and Courteous. On time and excellent workmanship. Blessings and Thanksgiving. Kenny. Romans 8 v 28.
5 August 2026
Reply from Scottish Fuels
Thank you so much for your kind and thoughtful feedback
We really appreciate you taking the time to share your experience and your kind words.
Blessings and thanks to you too!
Kindest Regards,
Chelsea
Driver was polite
Driver was polite, cheerful & took care on my property. Before leaving made contact and informed me the tank was full etc
4 August 2026
Reply from Scottish Fuels
Thank you for your lovely feedback! We’re delighted to hear that you found our driver polite and cheerful, and that they took care while on your property.
It’s also great to hear that the driver took the time to speak with you before leaving and confirm that your tank was full. We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Driver was very friendly and helpful…
Driver was very friendly and helpful and parked his tanker very well to facilitate a safe route for passing traffic.
4 August 2026
Reply from Scottish Fuels
Thank you for your lovely feedback! We’re delighted to hear that you found our driver friendly and helpful!
We really appreciate you taking the time to share your experience and thank you for your continued custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
We're so glad to hear that your experience with us was straightforward and pleasant. Thank you for your kind words!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
We're happy to hear that our delivery time and pricing information was clear and helpful for you.
We appreciate your positive feedback!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
We really appreciate you taking the time to leave a review and thank you for your custom!
Kindest Regards,
Chelsea
Reply from Scottish Fuels
We’re pleased to hear that you were kept updated throughout the delivery process and that you found our delivery driver friendly and helpful.
We really appreciate you taking the time to share your experience and thank you for your custom!
Kindest Regards,
Chelsea
Not what I would expect
Delivery’s constantly rescheduled or cancelled with little or no warning. The prices rise like a rocket and fall like a feather. They changed my direct debit to a lower amount every three months so I end up in debt, if I didn’t call and change it back. If it wasn’t due to little to no choose I would go elsewhere.
30 July 2026
Reply from Scottish Fuels
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate how frustrating it must be to have deliveries rescheduled or cancelled, particularly when this happens with little or no notice.
We also understand your concerns regarding pricing and your Direct Debit payments. We want our customers to feel confident that their accounts are being managed fairly and that they receive clear communication about their deliveries and payments.
We’re disappointed that our service has left you feeling that you have little choice but to remain with us. We value your custom and would like the opportunity to look into the concerns you’ve raised and see what we can do to improve your experience.
As this is a public forum, we’re unable to discuss your account details here. I did also try to contact you this morning to discuss this with you directly, but unfortunately I was unable to get through. If you would like us to investigate this further, please contact our Customer Solutions Team at customer.relations@Certasenergy.co.uk, and we’ll be happy to review the issues you’ve raised.
Once again, please accept our apologies for the frustration caused, and thank you for bringing this to our attention.
Kindest Regards,
Chelsea
Apart from anoying cancelled deliveries…
Apart from anoying cancelled deliveries the driver was a great help as my tank is situated at the bottom of the garden and also gave advice about not overfilling due to expansion of the oil
16 July 2026
Reply from Scottish Fuels
Thank you for taking the time to share your feedback.
We’re sorry to hear about the frustration caused by the cancelled deliveries, but we’re pleased that our driver was able to provide helpful and considerate service when the delivery was completed.
It’s great to hear that the driver took care when accessing your tank at the bottom of the garden and offered useful advice regarding not overfilling the tank due to oil expansion.
We really appreciate your feedback and thank you for your continued custom.
Kindest Regards,
Chelsea
Excellent service
10 July 2026
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