Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... See more
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... See more
Company replied
Always very helpful when phoning to order. Will deliver as soon as possible which is great if you are running short! Delivery guys always very friendly. Used them for years.
Company replied
Company details
Written by the company
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contact info
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, United Kingdom
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4.6
Excellent
6K reviews
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Delivered within specified time frame
Delivered within specified time frame. Reasonable price
15 September 2026
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Came when promised
31 August 2026
Reply from Scottish Fuels
Thank you for your positive feedback. We really appreciate it.
Kind Regards
Certas Energy.
The oil arrives at 2 month intervals…
The oil arrives at 2 month intervals regularily and if I am out they know to open the gate.
27 August 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
The women in the office are always…
The women in the office are always lovely, what a difference that makes!
11 September 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Good company to deal with.
I like the way that you ca have a fixed monthly on direct debit, and also the fact that you receive notification if they think that you may be needing a top up of a delivery. I always need a 4 wheeler and they ca provide this service too.
12 September 2026
Reply from Scottish Fuels
Thank you for your wonderful review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Reply from Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
easy to order and came 2 days later
11 September 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Very helpful and friendly staff on…
Very helpful and friendly staff on phone answered all queries efficiently
28 August 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Oil Delivery
Process efficient in terms of delivery and timing. All went very smoothly as always.
10 September 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
New driver to Unst did fantastic job…
New driver to Unst did fantastic job well done
10 September 2026
Reply from Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Reply from Scottish Fuels
Thank you for your wonderful review. We are so pleased to hear that you found our service excellent from ordering to delivery. We really appreciate your feedback.
Best wishes,
Chelsea
Reply from Scottish Fuels
Thank you for your wonderful feedback!
We're so pleased to hear that you found our service to be on time, courteous, and efficient. We truly appreciate you taking the time to share your positive experience.
Best wishes,
Chelsea
Prompt and efficient service.
3 September 2026
Reply from Scottish Fuels
Thank you for your wonderful feedback! We are so pleased to hear that you experienced prompt and efficient service. We truly appreciate you taking the time to share your positive experience.
Best wishes,
Chelsea
Very pleased with the service efficient…
Very pleased with the service efficient delivery drivers
27 August 2026
Reply from Scottish Fuels
Thank you for your positive review. We are delighted to hear that you were pleased with our service and efficient delivery.
Best wishes,
Chelsea
Always great service
Always great service from ordering to delivery, been with Brogan fuels for 13 years and wouldn't change
9 September 2026
Reply from Scottish Fuels
We are so happy to hear about your continued satisfaction with our service for the past 13 years. We truly appreciate your loyalty and kind words!
Best wishes,
Chelsea
All good when ordering
All good when ordering, I did mention that our tank level was very low, eventually got a delivery date which was missed, called back to find that my fuel had not been put out for delivery, then between then and actual delivery we ran out of heating oil resulting in an airlock in the system which was fixed at my expense also had to use immersion heater for hot water, also resulting in extra expense.
9 September 2026
Reply from Scottish Fuels
We sincerely appreciate you sharing your experience, and we are truly sorry to hear about the significant inconvenience and additional costs you incurred due to the delayed delivery and subsequent issues.
One of our team will be in touch shortly.
Best wishes,
Chelsea
Fast efficient service
Fast efficient service. Good communication. Good competitive price.
9 September 2026
Reply from Scottish Fuels
We're so glad to hear you experienced our fast, efficient service and competitive pricing. We appreciate your kind words!
Best wishes,
Chelsea
Great all round company
Reliable friendly service, best price in the area and a quick delivery after your order placed. I would highly recommend
9 September 2026
Reply from Scottish Fuels
Thank you for your wonderful review! We are so pleased to hear that you found our service reliable and friendly, and that you were happy with our pricing and delivery speed. We truly appreciate your recommendation.
Best wishes,
Chelsea
This company advises on delivery and…
This company advises on delivery and delivers when expected. First-class.
8 September 2026
Reply from Scottish Fuels
Good morning – Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
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