SCOTTeVEST Reviews 

1,403
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, functionality, and design, with many using them daily and appreciating their durability over time. The customer service is frequently described as exceptional, with staff being informative, friendly, helpful, and genuinely caring, often going above and beyond to ensure customer satisfaction. However, some people were dissatisfied with the quality of certain items, noting issues like tears in fabric after minimal use, damaged products upon arrival, or poor overall construction. There were also complaints about sizing discrepancies, with items not fitting as expected despite following guides, and some found the return policy costly and customer support unhelpful in these instances.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent, proactive, and... See more

Quality

Customers had ambiguous experiences with quality, with some praising the excellent quality of products like... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Order

Customers consistently note ambiguous experiences with order, with some reporting lost orders in transit.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the man... See more

Company replied

Rated 5 out of 5 stars

I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always... See more

Company replied

Rated 5 out of 5 stars

The first vest shipped was lost by the shipping company. ScotteVest was so helpful, they looked after tracking the goods and shipped a replacement items promptly. In the era of AI agents, ScotteVest... See more

Company replied

Rated 5 out of 5 stars

I made an error when ordering and received a vest that did not suit me and was on final sale. The customer service I received went above and beyond! The communication through the whole ordeal was cons... See more

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,403)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LONG LIVE SCOTTEVEST

I bought a few Scottevest products out of curiosity because of the fact that as a human in today’s world I carry around a whole bunch of stuff. From multiple cell phones all the way to small items such as a pack of gum or a tube of chapstick. It becomes too much to put in one pocket and I don’t always have a backpack. I saw a scottevest add and couldn’t help but explore the wonderful idea of super secret pocket storage over my entire body. I received my package very quickly in the mail and instantly my life was changed. The shorts I own have the deepest pockets along with a few sneaky pockets here and there. The best part is my pockets never look full and bulky but boy oh boy do I stuff those bad boys with my belongings. I couldn’t be happier with the products I own now and I will without a doubt be stuffing my closet and dresser with more scottevest clothing from now until the day I die. Scottevest has earned itself a lifelong customer and a walking advertisement for the ever continuous conveniences your products have to offer. Long live scottevest!! I will chant it from the mountain tops.

6 September 2018
Unprompted review
Rated 5 out of 5 stars

Hi Kelsey

Hi Kelsey, thank you for first class customer service and l appreciate you allowing me to change my order. SCOTTeVEST clothing is the best clothing I have owned.
Kind Regards
Tony Reynolds

6 September 2018
Unprompted review
Rated 5 out of 5 stars

I chatted with Kelsey regarding a vest…

I chatted with Kelsey regarding a vest I purchased for my husband. I usually order size L for him, but based on the sizing guide on your website, it said I should order an XL. So I did, and as I feared, it is too big. I opened a chat because I was a bit disappointed that I would now have to pay for return shipping as well as the original shipping. While Kelsey explained that they could not offer free return shipping, she was helpful in getting me the RMA # for an exchange and advised that the exchange shipping is free. She handled my issue quickly and with kindness!

6 September 2018
Unprompted review
Rated 5 out of 5 stars

I gave 'em 5 STARS. What more do you need to know?

I called to place an order. Maggie got me. She is personable and cheerful and she knows her stuff.

My order shipped right away via USPS (✯✯✯✯) Shipment had not arrived by 2 days after it was due and the tracking website was down all of that time. I still love USPS. I notified SCOTTe, Maggie (✯✯✯✯✯) got it, tracked it somehow and notified me that it was at my local post office branch. Then she tracked it again to tell me it was, "out for delivery." Attagirl Maggie!

6 September 2018
Unprompted review
Rated 5 out of 5 stars

ETHAN IS BEST THANK YOU

Ethan was most helpful in answering questions after I accidentally damaged my vest. While not particularly able to do repairs in-house, he was eager to help me find places in my area that could.
I am very thankful, and am glad I purchased through Scottevest to begin with!

6 September 2018
Unprompted review
Rated 5 out of 5 stars

Thank you Kelsey

Thank you Kelsey, great service I feel like I'm part of the scottevest family how they all answer each and every question I have (all the time). But I'm a fan and now that I have my first coat I'm going to start a collection I think!

5 September 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Kelly, I'll let Kelsey know you were super happy with her amazing service. Thank you for the review!

Rated 5 out of 5 stars

Maggie helped so much during our chat

Maggie helped so much during our chat! She was able to get a gift message into our order with our confirmation number! She also helped guide us through the site to find where we could print a coat showing all the different pockets and what they are for to put in with our birthday card

4 September 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Elaine, thanks for the review! I will let Maggie know you enjoyed chatting with her!

Rated 5 out of 5 stars

Online Support

I had a few questions about how to wire my headphones when my vest arrived. The online support was great help and friendly as can be. Thank you!

4 September 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Sue - glad we could assist you with wiring your headphones in the vest! Thank you for your review.

Rated 5 out of 5 stars

Excellent company

Excellent company - great customer service!!

My spouse and I are planning a trip to Europe next year. I decided I wanted a ScotteVest Hoodie with all of its lovely pockets for the trip. I read all the reviews and decided to order an XXL on a 50% coupon code. It was everything it was supposed to be - but it was a tiny bit larger than I really needed. I have a lovely friend who shares my love of hoodies - so I could send the big one to him. I reached out to customer service and asked the ultimate question - would they consider giving me the code again so I could purchase a smaller size for me? AND THEY DID!

That level of customer service blows me away. I love the product and I stand by the quality of the company!

4 September 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Melissa, we appreciate your comprehensive review! Enjoy your trip to Europe next year.

Rated 5 out of 5 stars

Jim Doolittle was fast and accurate

Jim Doolittle was fast and accurate - best customer service experience ever!!

31 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Thaddeus, thank you so much for the review! I'll let Jim know you enjoyed his customer service expertise.

Rated 5 out of 5 stars

Stellar service from ETHAN!

Ethan was so helpful in getting my SeVIP shipping discount in place and under the gun! (two minutes to spare before the weekend)

I really appreciated the online CHAT option and ETHAN was more than knowledgeable in a quick and efficient manner.

It is a pleasure dealing with a company that values customer service as well as a great item.

Thanks again!

31 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Margaret, thank you for such a kind review! Ethan is a rockstar on chat, we are glad you agree!

Rated 5 out of 5 stars

excellent customer service

Jim Doolittle took care of me during my shipping problem with USPS, staying on it with updates until it delivered, then wrote to make sure all was well.

This is GREAT customer service. I am even more likely to recommend SCOTTeVEST now, and expand my wardrobe - I have vests, cardigans and a blouse now, and have used you for gifts.

I was introduced by a friend whose travel clothes I admired on a trip. She thought I would like them too. I DO!

30 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Thanks for the review Diane! While shipping issues sometimes occur, it's nice to know you've got a caring agent like Jim on your side.

Rated 5 out of 5 stars

Amazing Customer Service

I bought one of their shirts and didn't try it on until I was packing for my journey to Europe. The shirt was way too big but with Sarah's help I was able to swap it for the next smaller size even though I was outside their normal return period. WAY TO GO SARAH !

30 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Glad to hear Sarah was able to be flexible and get you sorted! Thank you for the review!

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