ScotPac Business Finance Reviews 715

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their professionalism, helpfulness, and understanding approach, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, ease, and speed of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company goes above and beyond to assist with inquiries and solutions. However, some people mentioned having a difficult experience with specific individuals, describing them as rude or unapproachable. A few other people also felt that the process could be unclear or difficult, even when approvals were initially granted.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the team's efficiency,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their attentiveness, helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the overall... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the staff is attentive,... See more

Response time

Consumers find response times to be positive, with many highlighting quick approvals and fast turnaround for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was in May 2024 when I got approved for a business loan by ScotPac. My credit score was just average back then but still I was approved for a loan to upgrade my telehealth business. Best part is, H... See more

Company replied

Rated 5 out of 5 stars

Very good service Hemant was very calm and understanding in situation and needs. They have made my funding and settlement worked just under 24 hours. I will definitely recommend them. Thank you tea... See more

Rated 5 out of 5 stars

This is the second time I have used them and very happy with the overall process. No mocking around while ensuring everything is done according to regulations. Quick and efficient and officer wasnt v... See more

Company replied

Rated 5 out of 5 stars

Daxa has been fantastic to work with. She’s fast to respond, extremely professional, and makes the whole process feel simple and well managed. Couldn’t ask for a better ScotPac Cash Connector manager.... See more

Company replied


Company details

  1. Financial Institution

Written by the company

ScotPac Business Finance is Australia and New Zealand’s largest non-bank lender, supporting businesses of all sizes with tailored funding solutions. For over 35 years, we have partnered with business owners, providing the flexibility and support they need to grow, manage cash flow, and seize opportunities. Our comprehensive product range includes invoice finance, asset finance, trade and import finance, and business loans. These solutions are designed to simplify access to working capital, enabling businesses to scale without the constraints of traditional financing. Whether you’re looking to improve cash flow, purchase equipment, expand operations, or navigate complex supply chains, ScotPac is here to help. With a dedicated team of experts and a commitment to understanding the unique needs of each business, we pride ourselves on offering fast, personalised service. As a trusted partner, we have supported tens of thousands of businesses across diverse industries, from start-ups to established enterprises. At ScotPac, we’re driven by one goal: empowering business success. Let us help your business unlock its full potential with flexible funding solutions that work for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

715 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Can’t thank enough

Can’t thank enough! I lost hope on getting business funding in these hard times as i had a Paid default on my credit file. But they clearly understood why it happened and what was the situation and they offered me help just like any human would do. Unlike other lenders who always look at only technicalities. I got a good rate, good amount and good payment term. And double thanks to the man Lindsay, he said what he would do and he did what he said. Clear, fast and great service.

9 May 2024
Rated 5 out of 5 stars

Highly recommend business fuel and…

Highly recommend business fuel and their services. They are understanding and great to work with, both in good times and bad times- they are always there to assist. I have Used them on 2 occasions... I will Definately use again! The staff are great and always ready!

19 April 2024

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