ScootHQ Reviews 61

great shorts. Comfortable and well padded

I ordered some protection gear from ScootHQ but received a much cheaper alternative to the one I ordered. I contacted them, arranged a return, and asked for the correct item to be sent or for a refund.

... several weeks later and despite several attempts to reach them, I have never heard back from them.

Buyer beware.

great service, very quick delivery

Excellent service, I ordered a new wheel and grips and they turned up in really good time which made my 15 Yr old son very happy, they went straight on and out he went. Will definitely use them again

Ordered my son new grips for his scooter from ScootHQ.com that he really liked. I noticed that they were not based in the US but in fact "across the pond!" This info did not deter my son so we ordered it.

Here are a few things that I really loved about this experience: all of the order updates and when it shipped. Unfortunately I didn't receive a tracking number therefore, unable to track it on my own, nor knowing how long until it arrived. I emailed their customer service address listed on the website and expressed my concern. I got a follow up email from a representative the same day and another email with the tracking number and when I should be expecting it! So easy!
I loved the quality of the grips my son ordered. Definitely worth the price and wait!

Thank you, ScootHQ!!!

Delivered on time and great communication

Quick and reliable, great service - thanks

My son loves the clamp and it irredescense. It fit well, clamps, well does what it says on the tin

Great service speedy delivery - no complaints here.

Great service - product was dispatched swiftly and arrived as expected... result: a very happy 8 year old vertesi fan

Great product and good price. Communication was timely. Just let down by a poor courier.

Ordered two scooters as Christmas gifts for our twins and they never showed up! Not surprising as Hermes was the logistics partner. Our experience was terrible communication with ScootHQ - continued voicemail, no response to message and or emails (they stated that this was due to the busy Christmas period) and even when we did eventually make contact with them they failed to take any responsibility. Ordered elsewhere in the end - polar opposite experience thankfully! Only positive is that we eventually got our money back. My company wouldn't last long if I treated my clients this way :(

I have still not received grip tape that u ordered for my son xmas present the tracking number from Hermes does not exist I’ve sent 2 mails and no one has replied I want a refund or want to know where my item is

Ordered with the promise of delivery before Xmas, emailed to say dispatched on 16th December.... not here for Xmas

Everythin in great order. Goods in 100% as in description.

Had to chase order and took a while to get hold of anyone, however once through issue resolved quickly, knocked me another 10% off , went out of their way to get the correct scooter delivered quickly and apologised for inconvenience, great customer service happy customer in the end will definitely order again !

Fast delivery. Great communication. Thanks

Excellent shipping and after sales support.

Good received in south of France 4 days after the order, excellent shipping for an excellent product at a very good price...what else ?!