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Rated 1 out of 5 stars

Purchased decent one max battery 12.8ah lasted less than 10 charges Now it's faulty Had 12mnths warranty Customer service says 6mth warrant Scammed out of £219.99😱😡

Rated 5 out of 5 stars

1st class service. After looking around at various other online store I finally came across Scooters Direct and they had the best selection and even though it was near Christmas they hadn’t artificia... See more

Company replied

Rated 5 out of 5 stars

Ordered once Decent One electric scooter and one Decent One Max electric scooter both grade B. Both scooters arrived within the alloted time, both in original packaging and neither looked like they ha... See more

Company replied

Rated 5 out of 5 stars

I have bought electric unicycle fro this shop. After 10 months because of the Pcb malfunction I’ve crashed and the unit was completely unusable. I’ve connected the company and within 2 weeks I have... See more

Company replied

Company details

  1. Motor Scooter Dealer

Written by the company

Experts in electric scooters, bikes and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

313 reviews

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Rated 1 out of 5 stars

Unscrupulous company

Under know circumstances buy from this company. They will not honour warranty in fact they are uncontactable. The manufacturer of these escooters said they don't exist any more. Avoid at all costs.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Scooter battery update

Need to provide an update from previous message where no notifications were received for the decent scooter battery my son ordered.
Tracking information was finally received on Wednesday 14/2 and the battery delivered yesterday.
Still no email response from scooter geeks though. Glad I received my delivery but disappointed with the responses/updates from this service.

15 February 2024
Unprompted review
Rated 1 out of 5 stars

They wrote wrong value on the package

They wrote wrong value on the package. 275 GBP (inmotion v10 charger)
Its way off the value.
So because of that custom toll wanted 3 times more than the charger cost. (Cash) import fee.
Disappointed.
//
Robert
.

6 November 2023
Rated 5 out of 5 stars

Decent used scooter

I bought a used scooter from here couple months ago the decent electric scooter I'm still using it to this day great for short commutes bike was in good condition only thing I would say is mine came without the bell apart from that really good place to order from.

3 August 2023
Rated 4 out of 5 stars

2nd scooter bought from these guys

2nd scooter bought from these guys. Both have arrived faulty or have broken pretty soon after using.
Good customer service and fast delivery.
Sent both back. No problems. Refund received promptly.

17 August 2023
Unprompted review
Rated 1 out of 5 stars

‘30 day money back guarantee’ is worthless

The ‘30 day money back guarantee” that they slap all over everything to make you feel like they’re a decent company isn’t worth the power it uses to fire up your pixels. That’s only for if you don’t even open the box!! I bought a secondhand scooter that stopped charging after about 20 days. They wouldn’t allow me to return it. And without me talking at all with a repair person, the sales people just constantly wanted me to buy more stuff from them to see if it might fix it. None of which would have fixed it (I know as I took it to get repaired and it wasn’t any of the things they piecemeal kept drip-selling me hoping it might sort it). But this company, 20 days after purchasing from them, were really quite happy to leave me with a £250 door stop.

22 February 2023
Unprompted review

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