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Scoop Insurance Reviews 

574
•
TrustScore 4.5 out of 5

4.4

Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who take the time to explain policy details thoroughly and help secure wonderful insurance rates. Consumers note that the overall process of setting up new coverage is exceptionally quick, completely seamless, and entirely hassle-free. Some people were dissatisfied with unexpected price increases and frustrating communication issues during policy renewals. Reviewers also mentioned feeling entirely unsupported by customer service when trying to resolve billing mistakes, additional fees, or administrative errors. A few individuals experienced long delays and difficulties getting proper assistance from representatives.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful representatives who provide... See more

Service

Clients share positive opinions on service, highlighting seamless processes and agents who explain policy... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings on home and auto... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more

Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Renter's Insurance Agency

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

574 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(574)

360 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/10 Client Services

Melissa Peters was professional and courteous, and didnt make me feel rushed or stressed during the process of signing up for new automotive insurance. I have never been happier!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy!

Called to buy tenant insurance the representative was very helpful and answered all my questions quickly. Everything was set up within 30 mins and linked with my other policies!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Broker was knowledgeable

Broker was knowledgeable, informative, and helped my every need, very good at what he does. He was able to keep great communication and worked hard to fit my needs. So far impressed with the concept and will recommend when time comes.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Easy

Easy, quick and got me the best price for what I needed.

14 March 2026
Unprompted review

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