Banner for Scoop Insurance

Scoop Insurance Reviews 

579
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally knowledgeable, patient, and thorough when explaining all policy details, coverage options, and personal recommendations. Consumers note that the helpful agents make the entire setup process very smooth and fast while successfully securing significant financial savings on their insurance rates. However, some people mentioned unexpected rate increases and sudden negative changes to their initially provided quotes after finishing the coverage process. Some reviewers were not happy with the communication, noting ongoing difficulties reaching helpful resolutions or receiving prompt follow-ups from the customer support agents.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are consistently... See more

Service

Consumers find service to be positive and consistently report helpful, professional, and efficient... See more

Price

People report positive experiences with price, often highlighting significant savings and affordable coverage... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth and stress-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more


4.4

Excellent

TrustScore 4.5 out of 5

579 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(579)

364 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was speaking with Joshua and he is…

I was speaking with Joshua and he is amazing and got me a way cheaper insurance plan from what I was paying before on top of that. I also got a tenant insurance plan offer for half the price of what I was paying for just insurance. It’s awesome and thank you guys so much. I am so happy to be with you guys and hope to be with you guys for years to come, God bless.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing sales broker

The Sales Broker Alexandra Lawrence is who took care of me during my switch from allstate to CAA insurance. She found me the best rates and met my concerns with understanding and worked hard to find solutions for me.
There were some issues getting me insurance under the correct address for property. She and her manger did an amazing job finding solutions. Alex is an amazing sales broker. Scoop is lucky to have such a dedicated employee. She exceeded my expectations and went above and beyond. Not only is she good at her job but she is the most relatable and down to Earth sales broker I've ever spoken with. Give her a raise! It is because of Alex I stuck with scoop!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I was given honest advice up front on…

I was given honest advice up front on how I can save on my insurance premium. The lady was fabulous. My quote covered all the items better than competitor at a reasonable and substantially less price. As a CAA member you also get a discount.

23 February 2026
Unprompted review
Rated 3 out of 5 stars

Great rates, some imperfections

Of course the rates were better but I need to address two things, first was that my broker made numerous mistakes when preparing the draft and the second one is that even though it’s been five days from signing (3 business days) I haven’t received my pink slip. If they were faster and more accurate it could’ve been a 5 star review

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great broker

My experience with the broker was fantastic.She helped me find the best route as well as worked with me.When I was unable to sign on a specific day called me back on the day that I asked and jumped through a bunch of hoops to keep me happy super, please.Thank you

26 February 2026
Unprompted review
Rated 5 out of 5 stars

the agent and company were very…

the agent and company were very understand and helpful, as well as accommodating. Not to mention that some how I'd recieved a 12$ lower rate the. the one recieved over the online quote comparison website which had me quite pleased although I was already content with the quote I'd first been provided, but had also put in the provision that the coverage was able to be provided the same day of signing with the company so I could be able to pick up the vehicle that same day - that being if I were able to actually able to register the car that day which I was more then thankful they were willing to assist on. Although, sadly that was not the case at the time but they did still do their absolute best to do what they could to make sure it ma have been able to happen if I had have.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

had a great experience with Scoop…

had a great experience with Scoop Insurance. When no one else was able to help me get my vehicle insured, Zeelia stepped in and made the process smooth and stress-free. She explained everything clearly and worked quickly to get me the right policy. I truly appreciate her professionalism and support. Highly recommend Scoop Insurance to anyone looking for reliable and efficient service.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I worked with Ayan Sharif from Scoop team who provided an excellent and efficient customer experience to me . Overall I am very happy with the insurance premium rates provided to me. I hope this relationship continues in future years.

25 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look