SCHUTZ Reviews 

It hurts me to write this as I’ve been a fan of SCHUTZ shoes for years. Unfortunately, the quality of the product has suffered significantly. Their shoes are now on par with brands like Steve Madden and Aldo, but their pricing structure hasn’t decreased with the quality. In addition, I don’t recommend buying directly from SCHUTZ.com because the customer service is terrible and their return/exchange policy is not beneficial to the consumer. I most recently ordered a pair of heels during their Black Friday sale. The shoe I purchase was the Ariella sandal which is owned before but wore so much it was time to replace them. When they arrived, I noticed the vinyl straps were EXTREMELY stretched out, to the point I couldn’t wear the shoe safety. Since I still had the original pair in my possession, I was able to compare them side by side and was shocked at the difference in quality. If SCHUTZ hopes to keep their loyal clientele, they should really rethink the quality of their product.

Purchased boots on the website for Christmas. Boot run large so asked for an exchange on January 3rd. Exchange denied because it was outside their 15 day return window. Wow, what a scam company. Avoid this website and avoid purchasing any Schutz products.

shoes quality is good they dont fit well but the worst thing about them is the return policy. Nowhere in your order does it state final sale until you go to try to return and it wont let you, then it states final sale. Ive bought 3 pairs of shoes and its been the same on all.

Bought some shoes, they don’t fit my foot. Like. 2 inch gap between my arch and the shoe. Want to return them. Can’t. They don’t take returns. What do you mean you don’t take returns? Even eBay has a return policy. They offer store credit only. Why would I buy another shoe from you and your shoes don’t fit the shape of my feet? Make it make sense. Horrible customer service. Just horrid. And I don’t think the shoes are the quality for the price.

WATCH OUT !!!! THEY WILL RE-CHARGE YOUR ACCOUNT FOR A RETURN.

DISHONEST. CHECK YOUR BANKCARD AND LOOK CLOSELY. THEY WILL SEND YOU AN EMAIL NOTIFYING YOU THEY REIMBURSED FOR RETURN ,, WHEN in ACTUALITY,, they will just RE-CHARGE YOU AGAIN !!

Bigggg difference between processing a return and a charge !! Fraudulent business practices.

I contacted the customer service team and was told I had to email customer service. ,with pictures of my online statement ,, lol 😂 , LIKE THEY CANNOT SEE ON THEIR END ,, HOW THEY CHARGED YOUR ACCOUNT AHSIN INSTEAD OF CREDITING YOUR ACCOUNT. DECEPTIVE BUSINESS PRACTICES

I WAS CHARGED TWICE FOR A APIR OF SHOES INREURNED

I purchased a pair of boots from the SCHUTZ website directly for my daughter's birthday and received a used pair of boots!!! The souls show they have been worn and leather is scuffed! I paid more than $200 for what I expected to be new boots - not used!

Total scam, awful brand. Paid 30€ for shipping and 60€ for return and the amount returned was was 30€ less.

Really poor quality.. the price is crazy. I can’t believe it. Bought two heels one arrived with rust? And the other had many sewing defects. They sent me two new pairs. The one with sewing defects had very similar issues and the other build quality was horrible. I will never spending money on these again

Low quality shoes. I bought a pair of dressy sandals for a wedding, wore them once and they began to fall apart. I was outside of the return window by a couple of weeks as I had to buy the shoes early to be ready for the wedding. They refused to stand behind their products. This was my first and will be my last experience with Schutz

I ordered a pair of heels from their website. They came in a smashed up box, the shoes were uncomfortable to even try on and very cheaply made. Their return process was horrible and overly complicated. When reaching out to their customer service they claimed I never submitted for a return so I was not able to return even thought I had email confirmation of it. Overall wasted $120 and was rudely spoken to by their customer service.

I bought from schutz 2 pairs of sneakers. One pair came apart after 5 wears, and the second one after 15. Really poor quality. Contacted customer support and they were completely unhelpful, they couldn't care less. When I tried to give a review on their website it never would go through.

This is a follow-up to a no show order that I finally cancelled. I really wanted the shoes so I purchased from Nordstrom. THE SHOES BROKE ON THE FIRST WEARING while I was on vacation. Thankfully, a store was nearby so I could get a shoe that actually functioned properly. They went back to Nordys the moment I got back home.

Used to love this brand, but their quality has seriously declined. As well, their customer service and return process is an absolute nightmare. I do not recommend purchasing from Schutz.com. But, if you must, use a third party so you can avoid their customer service.

Horrible experience. First time and last time. Cheap quality shoes, both pairs. VERY DIFFICULT COMPLICATED TIME COSUMING RETURN PROCESS. Schutz is dishonest and issued me a refund $100.00 short. Expensive gimmic garbage.

I wanted to buy two pairs of sandals one being in the sale and one that was full price. Schutz are doing a promotion which if you make a full price purchase over £200 you will receive a free cosmetic bag.
Firstly my full price pair of sandals were not over £200 so even though I was not eligible for the free cosmetic they popped it in my basket and it blocked me from them claiming my first customer discount. I emailed them countless times and explained I wanted it removed from my basket completely. They then went on to try and charge me £43 for something I did not want. But hey then I could get my first customer discount code but I would have to buy the bag. Customer service is terrible. No worse they were trying to con me. I’m just thankful I didn’t go ahead and order the sandals because this is a demonstration of how they treat their customers. Supposing the sandals were faulty. If they can’t help you when you want to spend over £200 they sure as hell won’t help if you need to return something. AVOID AVOID AVOID. THIS COMPANY DESERVE 0 STARS.

Really difficult doing business with schutz. The website isn’t user friendly, the refund/exchange process is onerous (if not impossible), and it takes days to receive email replies from customer service reps. It’s a shame—I’d really love schutz to be my new, go-to shoe!

Purchased a pair of sandals online. Was $128. Description said leather. However when received shoes clearly stated not leather. When I tried to give a review it never would go through. So I thought perhaps some type of fluke. So tried 2 more times. Review never went through. I attest to the fact that they don’t want any negative reviews. I’ve purchased approximately 10 pairs of shoes. I won’t purchase from them again. Deception clearly!!!

Also a victim of poor customer service and policy
I ordered these online, and they don't fit. Too wide. No return label is included, and they now tell me they will only give store credit!
They are happy to take my money but won't give it back. Unheard-of trade policy!
This is the first time and last time I plan on having anything to do with this brand.

Avoid, the worst customer service experience! Customer service is full of amateurs, zero follow up system and just copy paste generic messages. Please save your money and spend it elsewhere. The shoes aren't that great of a quality either. Back and forth for nearly five months and I still haven't received my refund in full.

I concur with all the reviews. I have purchased several pairs of shoes from this online retailer. For the most part, I have been satisfied with the quality. BUT, their customer service and return policy are sorely lacking. That’s where the problems start. I recently placed an order for two pairs of shoes by accident on a Sunday. I immediately sent an email to cancel. I received a response on Monday basically saying the order had already been processed and “probably” couldn’t be canceled. My question was, how? You weren’t even open when I placed the order. Anyway, they sent me a return label in the same email. Once I received the shoes, had I intentionally placed the order, I would have returned them. Neither fit well. When, I returned them, I was told one pair was eligible for exchange only and the other pair was not eligible for return. After I went off on them, they ultimately agreed to give me store credit for the pair they claimed wasn’t eligible for return. I just received the notice of return received. So, I’m waiting to see if I actually get the store credit as promised. Other than obvious deficiencies in customer service, they are tolerable and the shoes I have received and kept were as advertised.