Schoolshopdirect Reviews 3

Very slow service and lack of communication. School jumper didn't arrive in time for school photo and no one seemed to care. Very annoying that we have no choice but to use this shop. It's taken 13 days to be informed that my order is ready for dispatch, so I'm assuming that that will be another few days to arrive. Too late for school photo!

Total lack of customer service. Order placed 11/9/24, item out of stock however not informed. I had to contact them to be informed of this after a number of times going to on site school shop, they were not forthcoming with any information although they have taken my money ?
When I requested delivery to school it would still be nice to be told the item was out of stock and not going to be delivered. 4 weeks since ordering and no response on timescales for restocking when I email, no date provided. The communication is very poor.
I have now requested a refund, let’s see how long this takes. Will not be ordering on line with them again, raising concerns with school! Order ref 377421

Sadly not the first time I’ve had issues with this shop in Shrewsbury. But this time is very concerning. Having placed an order online, I’ve returned from holiday to find they have sent the wrong item. Left messages and emailed on Sunday, no response so left another message explaining the issue that needs to be rectified before Wednesday. Still no response. Emailed again, still nothing. Have phoned numerous times without anyone picking up the phone. Now the line is endlessly engaged. The total lack of concern or response to their error is inexcusable. I have raised the issue with my child’s school and intend to push for a change in supplier as this is appalling service. They have my money and I don’t have the required uniform.