Schlichtung Reise Und Verkehr Reviews 

This arbitration is not only useless, it is clearly in the pocket of the airline.

They basically sent my complaint to the airline, which the airline already knew about, and gave the airline the opportunity to reject it again. There is zero added value from the arbitration. No review, no opinion.

If you want your case properly resolved, get a proper lawyer. Do not use this service which is a scam from Lufthansa.

I now find myself paying a plane ticket I did not use because Lufthansa canceled my flight + paying my own way back home after being lied to, several times, by Lufthansa customer service staff at Munich Airport.

This is honestly an outrageous way of treating your customers.

I would like to share my review of schlichtung-reise-und-verkehr.de, which helped me quickly resolve an issue with Lufthansa and receive my compensation. They contacted me to request my bank details in order to process the payment, and the entire procedure was handled with speed and clarity.

I had already tried to solve this matter in Brazil through consumer protection websites, but without success. That is why I am deeply grateful to the team at Schlichtungsstelle Reise & Verkehr e.V. for their efficiency, professionalism, and attention in handling my case. I highly recommend their service to anyone in need of support in similar situations.
Thank you all.

Very professional company and informative process. I can definitely recommend Schlichtungsstelle Reise & Verkehr for any travel discrepancy of reimbursement.

An airline refused to pay compensation as required by the regulation, claiming that my flight was delayed by less than three hours. However, they did not take into account that the delay should be calculated based on the arrival time at the final destination, not at the connecting stop. I explained this several times, but they did not change their position and closed my case. So I sought help from the Schlichtungsstelle Reise & Verkehr, and now the airline has agreed to pay the compensation as required by the regulation.

Despite being declined twice by Lufthansa, with the help Schlichtung Reise Und Verkehr
we received the compensation we were entitled to. Very fast and easy and without any charges. Excellent service!!!

My case took place on Jun 2024. It was flight from Ibisa to Wrocław through Munich. Due to some circumstances (? not received clear reason from airlines and they declined my claim) and delay on the first flight we (7 pp with 3 seniors including 1 with hearth ilness) have missed our flight to Wrocław. What is considering - when we landed in Munich we saw pp are still boarding to aircraft to Wrocław. I saw many times that Lufthansa (and Discovery) was dealing with such a cases in the past, by quick transfer, but in our case they decided to do nothing. Luckly we have recived accomodation but till the borading end the next day we were not sure if we will be able to fly. It was very stresfull espacially with seniors. After that I created claim which was declined by Discovery (Discovery was provided service from Ibiza to Munich). So I decided to go with my case to Schlichtung Reise Und Verkehr (SRUV). I send my case to them on 25.11.2024. One month later on 18.12.2024 I recived first e-mail that they will try to manage my claim. Please be patient - ok I was. After that on 28.03.2025 I recived second e-mail that case still is processing. On 24.04.2025 3rd e-mail stated that airlines did not accept my claim and they will be working with lawyers to receive some consensus. Today is 05.08.2025 no information received... but I have to be patient... as they stated :"In the meantime, the following applies:
- Our team will do everything in its power to deal with outstanding cases as quickly as possible.
- The statute of limitations on your claims against the respondent is suspended during the conciliation process.
- We will keep you informed of all developments and kindly ask you to refrain from enquiring about the status of your case
We thank you for your understanding and patience."
So I have no info but I can not ask for the status...
I really had hope after all of the positive opinions about they possibilities. I thought I will write one more too. Unfortunatelly :(

We were on a Lufthansa flight that was cancelled after we were all on board the plane; Lufthansa flew us out the next day. Not only did Lufthansa owe us compensation for stranding us over night, but they also owed us for the expense of the hotel we had to book, our taxi rides and our dinner. Numerous emails were exchanged between us and Lufthansa's so-called "customer service". We received numerous emails that began with some version of "congratulations, you will be receiving money..." only then to also be told that we had to send some other bit of information or to request that we resend information that had already been sent (sometimes more than once!). It was obvious this was going nowhere. So we contacted Schlichtung Reise Und Verkehr with our issue. Once we were assigned a case number it seems that within a day we received confirmation that Lufthansa would pay our claim. It still took another three weeks or so for the money to arrive but it did arrive.

Whole process took a very long time- good outcome in the end but took over a year. Pity Lufthansa could not have been honest about delays and avoided this issue

Since submitting my case on schlichtung-reise-und-verkehr on September 19, 2024, no information, no news, radio silence.

My experience with this service is therefore negative.

In detail, I submitted a case concerning the cancellation of a Lufthansa pre-routing flight on July 21, 2024 during the major Windows outage due to CrowdStrike software problems that paralyzed German airports for 3 days, including Munich, starting on July 19, 2024. Lufthansa refused any compensation, citing a weather problem, although flights out of Munich were maintained. The weather conditions were never mentioned in the correspondence, either at the airport or by e-mail. The weather problem was only mentioned to avoid paying the compensation provided for in the European code (4x 600€, 2400€ all the same). So it's very convenient for them to offer 0€.

Don't waste your time with schlichtung-reise-und-verkehr.

It was an excellent interaction, I was povided with kind support and very helpful advise.

Schlichtung Reise Und Verkehr were very helpful in dealing with a foreign air carrier.

The process was pretty straightforward, albeit not swift.
However, I'm pretty sure that the air carrier was trying their best to avoid responsibility, as they were slow responding to me directly as well.

Also the communication was handled both in German and English, which is a nice bonus.

Austrian Airlines point blank refused to reimburse me for purchases I had to make due to delayed luggage. SR&V managed to get me a full refund on all the purchases I had made. Excellent service.

Was ignored by my airline for a few weeks, even thought I had a valid reason. A quick form later (and a couple of weeks of waiting) and I got a compensation of €118. Thank you!

Very helpful. Helped me to win a case against airline which was totally deniying the claim. Totally reccomend !

I cannot not say enough about SRUV - they were amazing. They were responsive, competent, helpful, and professional. I wish I would have found them at the beginning of my saga with Lufthansa Airlines. I made eight attempts with Lufthansa to get resolution on compensation for a canceled flight, with zero cooperation from the company. I then submitted my conciliation request through SRUV - I received an immediate response within hours that my request had been received, and then in less than a few days a notice that my case had been submitted to the company, and a few days later that my case had been concluded in my favor and that I would be receiving appropriate compensation. I received the full compensation I requested (per the guidelines outlined in the EC regulation), which may have never occurred had SRUV not intervened and quickly resolved my case. I am so grateful for the support provided by SRUV!

Contacted this company to resolve a issue with an airline after items were stolen from my checked hand luggage. Although it took about 8 weeks. I got the full amount of the items stolen. I would use them again. They were so efficient 10/10 gir me. I will come back and update once the payment has been made into my bank account.

Quick results and good communication throughout the process.
Would use again if needed.

Fast, transparent and free for the consumer.
On this occasion, it was also successful. Much better than the sometimes unscrupulous Flight Compensation Companies, who also ask for considerable fees.

I only wish their services would be better advertised. They deserve praise and credit for their work, protecting passengers rights.

I was denied boarding on a Lufthansa flight at the very last minute (boarding time). The airline refused to fulfil its legal obligation to issue compensation for the cancellation, as required by law. Schlichtung Reise Und Verkehr navigated the case and reached a fair agreement with the airline. The entire process took a year, and they claim to be experiencing a large influx of cases.

Absolutely best service!

First, a very easy website to use and to fill in the complaint. I received an update that my case was being handled and within a few weeks I received a positive answer. My luggage was delayed and arrived 5 days late, airlines refused to compensate for necessary costs made. After they mediated I received full compensation of costs claimed.

I would recommend everybody to use this in case german jurisdiction is applicable.