Schlichtung Reise Und Verkehr Reviews 

I used Chat AI to get this site. We were very doubtful that Lufthansa would reimburse us and as we are at the bottom of the world we needed someone in Europe powerful enough to help us fight/negotiate with them. We couldn't heap enough praise for the quick effecent way in which you have done this for us.

The process was simplified and straightforward to use, with an efficient response time.

After the airline denied my compensation request through their website, I filled out the form on this platform to initiate conciliation. You need to speak English, but it's very intuitive and easy to fill out. I received the full compensation I asked for! Highly recommended.

This agency worked well for my flight compensation request. My Lufthansa flight was delayed a little over 3 hours in the summer of 2024. Lufthansa first denied the responsability in the delay. So I went thru this free agency for consumer claims about travel issues. It took more than a year, actually 15 months, since I first claimed my due compensation, but finally Lufthansa paid. I'm very grateful to this agency for their work. You will need a lot of patience with them, a lot, and some german language understanding. They will update you by e-mail from time to time, but finally they do their job alright. Very pleased.

helped me to get over 150eu out of the scum Flixtrain when every other attempt had failed. Thanks!

We experienced 24- hour delay with Lufthansa Airline. I filed compensation form and had no response from the Airline. I decided to contact their regulatory body-
schlichtung-reise-und-verkehr which has been very responsive and efficient. I might not have had a reply from Lufthansa without their help. Hopefully our dispute has been settled. We're very grateful for
schlichtung-reise-und-verkehr's help.

Initially, despite following all the correct procedures and providing all of the details, Lufthansa rejected our claims without addressing the key technical ground on which the claim was made. By applying to SRV, they made Lufthansa follow the rules, which are there to protect ordinary customers/passengers like us. SRV did a great job by acting very quickly on this - thank you SRV.

Schlichtungsstelle Reise & Verkehr is amazing. Their process of submitting the claim is very well-thought (filling form and submitting documents was easy and fast). They helped me get back around 600 EUR from airline company. Definitely recommend this company!

⭐⭐⭐⭐⭐ The best consumer protection service I’ve ever used!

My story:
I had purchased a round-trip flight with Lufthansa.
Just two days before my return flight, they suddenly cancelled it without offering any alternative. I tried to contact them, but all I got were useless chatbot replies.

I was forced to book another flight at my own expense and leave earlier, which also meant losing a night of prepaid Airbnb.

When I filed a claim directly with Lufthansa, they refused any refund or compensation, hiding behind the usual excuses. I thought it was over… until I discovered Schlichtungsstelle Reise & Verkehr.

I opened my case on October 7th, Lufthansa replied on October 17th with a partial offer — less than what I had claimed, but still fair and fast.
And guess what? The money was in my bank account on October 24th!

This organization is efficient, transparent, and completely free.
I’m beyond grateful — I wish every country had such a serious and effective dispute resolution service.

Thank you again to the Schlichtungsstelle team 🙏

___

⭐⭐⭐⭐⭐ Le meilleur service de médiation que j’aie jamais utilisé !

Mon histoire :
J’avais réservé un aller-retour avec Lufthansa.
Deux jours avant mon vol retour, ils ont annulé le vol sans proposer d’alternative.
Impossible de joindre un vrai conseiller, seulement des chatbots inutiles.

J’ai donc dû acheter un nouveau billet à mes frais pour rentrer, et j’ai perdu une nuit d’Airbnb prépayée.
Quand j’ai tenté une réclamation auprès de Lufthansa, ils ont refusé tout remboursement, en invoquant des « circonstances exceptionnelles ».

Je pensais que c’était perdu… jusqu’à ce que je découvre Schlichtungsstelle Reise & Verkehr.

J’ai ouvert mon dossier le 7 octobre, Lufthansa a répondu le 17 octobre avec une proposition (moins que ce que je demandais, mais raisonnable).
Et le 24 octobre, l’argent était déjà sur mon compte !

Service rapide, transparent, gratuit et efficace.
Je suis sincèrement impressionné.
J’aimerais qu’on ait le même organisme en France pour défendre les consommateurs avec autant de sérieux.

Merci à toute l’équipe pour votre aide précieuse 🙏

My case was handled by SRUV quickly and efficiently. The team demonstrated courtesy, professionalism, and excellent communication. Thank you for the effective and pleasant service – I highly recommend them!

After so many attempts and different avenue this company was suggested to use to try and get my compensation for a 3 day delay! They are absolutely incredible! Very fast and effective! I am so glad I have used them! Hopefully the payment will be in my account soon!

They're real.

The company was expeditived, easy to aplied the form and good in comunications.
At all I think was great.

I was struggling for more than 1 year with Lufthansa AG regarding my refund from unlawfully withdrawn money. 1 year of ping-pong game where Lufthansa was constantly rejecting my arguments and evidences. When I no longer knew which way to go I turned to Schlichtungsstelle Reise & Verkehr e.V. Due to fantastic work of Schlichtungsstelle Reise & Verkehr e.V. representatives Luftansa AG acknowledged my claim by return. I would like to thank for extraordinary work they made in my case.

They were responsive and handled my case quickly. Everything was resolved within about five weeks, smooth process and good communication throughout.

My connecting flight was missed due to delay of my first flight, causing an airport sleepover and total delay of arrival to my destination for 1 day. Swiss Airline gave unsatisfactory onsite support and also not replied my emails for request of explanation and compensation after an initial email for rejecting my claim via EU261.
Read online and seek help from this organization with very good reconciliation service.
At last I got compensation from Swiss for ~700 euro.

My claim for €600 airline delay compensation under EC 261 was fully accepted within a day of Schlichtung Reise Und Verkehr (SRUV) sending my case to the airline, and I've received the bank transfer within a week.

(Of course I had to follow the airline's complaint process first; however, SRUV experience was much better - it was crucial though to have all relevant facts like booking confirmation, full itinerary, flight numbers, actual departure and landing times)

I was receiving helpful, clear updates in English throughout the process. SRUV proved to be responsive, rational, fact-based, and a pleasure to work with.

I am very impressed with the professionalism and efficiency of the Schlichtungsstelle Reise & Verkehr.
My compensation case against Lufthansa was handled quickly and fairly. Within a few weeks, the airline acknowledged my full claim (€1,800) thanks to SRUV’s support.
The communication was clear, courteous, and transparent throughout the process.
I highly recommend SRUV to anyone facing difficulties with an airline — they make passenger rights enforcement straightforward and stress-free.

Thank you again to the SRUV team for your help and fairness!

Alice and her team are incredible! After two years of failed attempts to get flight compensation — even when other well-known portals refused my case — they solved it in just two days. Clear communication, fast results, and outstanding service. Highly recommended!

I have shared all the details and they did the magic in getting the approval of the claim in no time.