Scent Collection Reviews 59

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing fragrances and fantastic quality, often highlighting the convenience of the small, travel-friendly sizes. Many appreciate the concept of trying luxury scents without committing to full bottles, finding it a great value for money. The delivery service is frequently described as fast and prompt, with many consumers noting the elegant and professional packaging. However, some customers were not happy with the ordering process, finding it misleading regarding the exact contents of their purchase. A few other people also felt that their orders were incomplete or that the delivery company had issues.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the exquisite perfume sets,... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exquisite and amazing fragrances, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers found the ordering process misleading,... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight the affordability of trying... See more

Based on these reviews

Rated 5 out of 5 stars

I received a few 10ml bottles from Scent Collection as a gift and I’m honestly so impressed with them. The size is perfect, small enough to carry in a handbag when going out, but still lasts a long t... See more

Company replied

Rated 5 out of 5 stars

Having been gifted a box at Christmas and being impressed. I ordered a bundle for my daughter's birthday Website was very easy to navigate, lots of voice and delivered within a few days. Excellent s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Scent Collection. I got three fragrances and they’re perfect to carry in my handbag or when travelling. It’s a great way to try luxury fragrances without committing to a full bottle.... See more

Company replied

Rated 5 out of 5 stars

I recognise and appreciate quality product and service. Everything about my purchase was positive. I absolutely love the concept of perfume bundles, as a person who changes scent based on where I’m go... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Scent Collection is an Australian-owned business dedicated to bringing the world of luxury fragrance within reach. We specialise in premium 5ml and 10ml decants of authentic designer and niche perfumes — giving you the chance to experience iconic scents without the full-bottle commitment. Whether you're venturing into niche perfumery or hunting for your next signature scent, our carefully curated selection features only 100% genuine fragrances from the most renowned houses around the globe. Every sample is hand-decanted with precision and care, ensuring you receive the same high-quality experience as the original bottle. At Scent Collection, we believe that discovering fragrance should be exciting, accessible, and personal. That's why we're passionate about offering exceptional customer service, fast dispatch, and a seamless shopping experience — so you can explore with confidence and find the scent that speaks to you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good price and range

Good prices and variety or scents, awsome atomisers

22 March 2026
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Reply from Scent Collection

Hi Chase, thanks so much for the feedback! Really appreciate it and great to hear you love the product!

Rated 1 out of 5 stars

The Daisy atomiser are a perfect size for travelling and would also make a perfect gift.

I found your ordering process to be very misleading.

I was under the impression that I was ordering a 5 x perfume bottle gift set.

When going through the ordering process it wasn't made clear that I was only ordering the gift set which had 5 x spray tubes .

I now understand why I was unable to deselect the 5 x spray tube gift set.

I have now been able to purchase from another supplier what I thought I was ordering from Scent Collection.

5 March 2026
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Reply from Scent Collection

Hi Lorraine, we're sorry to hear you're unhappy with your order. We've tried emailing you to offer a full refund, but haven't heard back from you. It sounds like there's been a misunderstanding about our products. We don't sell retail bottles - they cost significantly more. We sell authentic designer fragrances that have been decanted from original bottles into travel-sized glass atomisers. Pictures and videos of our atomisers and decanting process are shown on every product page across our website, as well as described thoroughly in our product descriptions. We include pictures of original bottles for reference only (as the disclaimer directly below them states), so that customers can easily identify which scents they're purchasing. We'll take it onboard that this has caused confusion in this case, and work to further clarify this on our website. Please respond to our email anytime if you'd like to arrange your refund. Given that we have no intention of selling you something you're not happy with, we would appreciate the opportunity to make this a positive experience for you.

Rated 5 out of 5 stars

Delivery issues February/march 2026

I purchased a perfume set through Scent Collections. After serious issues with their delivery company I finally received my order. Daniela, the director, never gave up helping me. She went way above and beyond service. Her tenacity was amazing. She never stopped contacting their delivery company and kept me posted via emails constantly. The perfume set is exquisite. The service is admirable. I highly recommend Scent Collections for their products and customer service. Tracey T

2 March 2026
Unprompted review
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Reply from Scent Collection

Hi Tracey, we are so happy we were able to sort the issue and we thank you for your patience while we worked to sort it out. Fantastic to hear you love the bundle. We hope you enjoy all your samples over the coming months. Thank you for taking the time to leave your feedback.

Rated 5 out of 5 stars

I received a few bottles as a gift and…

I received a few bottles as a gift and the packaging is beautifully done as well as the size for everyday use in my handbag and for travel.
The fragrances are gorgeous. Would absolutely recommend scent collection 🩷

10 February 2026
Unprompted review
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Reply from Scent Collection

So happy you are happy with your gift! Thank you for taking the time to leave us a review. We really appreciate it.

Rated 5 out of 5 stars

Excellent selection of fragrances…

Excellent selection of fragrances beautifully packaged and incredible customer service from the team! I would absolutely recommend this company!

1 November 2025
Unprompted review
Scent Collection logo

Reply from Scent Collection

Thanks for your feedback, we appreciate you sharing your experience!

Rated 5 out of 5 stars

Super convenient and amazing quality

I received a few 10ml bottles from Scent Collection as a gift and I’m honestly so impressed with them. The size is perfect, small enough to carry in a handbag when going out, but still lasts a long time. It’s so convenient not having to bring a full bottle of perfume on a night out.
The fragrances smell amazing and the quality is fantastic. I would 100% recommend these to anyone who loves perfume and wants something easy to take everywhere.

16 March 2026
Unprompted review
Scent Collection logo

Reply from Scent Collection

Thank you for your kind feedback! I hope you enjoy all the scents you received in your gift.

Rated 3 out of 5 stars

Whether it's because they're all in the…

Whether it's because they're all in the same container or i just chose very similar scents, everything smells much the same!

9 March 2026
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Reply from Scent Collection

Thanks for your feedback. The atomisers themselves won’t affect the fragrance, so this would come down to the scent selection. Some combinations can feel more similar if they share a smooth, wearable style. Feel free to send us an email if you would like more info on selecting different scents!

Rated 1 out of 5 stars

You sent a shit product not the 5 cute…

You sent a shit product not the 5 cute daisy bottles of perfume
Cheap shit
Very unhappy
Is it possible to get a refund

27 February 2026
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Reply from Scent Collection

Hi Haley, we're really sorry to hear you're unhappy with your order. We've tried reaching out by email to offer you a full refund, but haven't heard back yet. It sounds like there's been a misunderstanding about our products. We don't sell retail bottles ,we sell authentic designer fragrances, decanted from original bottles into travel-sized glass atomisers. Pictures and videos of our atomisers and decanting process are shown on every product page across our website, as well as described in the product descriptions. We also include pictures of the original retail bottles (with a disclaimer directly below them). We will take it onboard that this has caused confusion in this case and consider ways to further improve clarity on our website. Please respond to our email anytime if you'd like to arrange your refund. We would appreciate the opportunity to make this a positive experience for you.

Rated 5 out of 5 stars

My scents arrived in a few short…

My scents arrived in a few short weeks😃.I'm happy with my chanel mademoiselle order which is what I wanted, but the free scent is free for a reason,lol. No one buys it probably because it smells like toilet spray. Calvin Klien🤢

15 February 2026
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Reply from Scent Collection

Haha so many people actually love the Calvin Klein! Keep an eye out though, the freebies are going to get a heap more exciting soon. We'll have more variety. and they'll be constantly changing so you get to try more. Thanks for taking the time to leave a review, we really appreciate it.

Rated 5 out of 5 stars

5 Stars

5 Stars, genuine products.
Great, prompt and professional service.
Will definitely be using this business again

8 February 2026
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Reply from Scent Collection

Thank you! The team love hearing feedback like this. We really appreciate it.

Rated 5 out of 5 stars

The products are awesome!

The products are awesome!
The packaging used is professional, it’s beautifully wrapped and even better than what I was expecting

5 February 2026
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Reply from Scent Collection

Fantastic! We love what we do and really appreciate your review. Thank you.

Rated 5 out of 5 stars

First Order

Having been gifted a box at Christmas and being impressed. I ordered a bundle for my daughter's birthday
Website was very easy to navigate, lots of voice and delivered within a few days. Excellent service and I'll certainly be a repeat customer.

30 January 2026
Scent Collection logo

Reply from Scent Collection

So pleased you loved your gift and we hope your daughter loved hers too! Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

was very happy with my purchase

was very happy with my purchase . Products exactly as explained

16 December 2025
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Reply from Scent Collection

Thank you we appreciate your feedback! Really pleased you are happy with your purchase and the website explains it well.

Rated 5 out of 5 stars

Easy to order on line

Easy to order on line, postage quick and easy, product is what you see and order, good quality items.

10 December 2025
Scent Collection logo

Reply from Scent Collection

Thank you for taking the time to share your experience. Great to hear you were happy with all aspects of ordering from us.

Rated 5 out of 5 stars

Fast delivery and great customer service

Scent collection had a quick delivery. Although they made a mistake and only sent half of the order, the company's director Daniela was quick to help solve the issue of the missing products. Great customer service and nicely packaged products. Thank you

17 December 2025
Scent Collection logo

Reply from Scent Collection

Absolute pleasure! We pride ourselves on customer service and want to thank you for the opportunity to get this one right.

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