ScentBox, Inc. Reviews 

I got ScentBox as an anniversary gift for my husband, and he was so excited when his first fragrance arrived. He put it on right away, even though he was just relaxing around the house, and had me smell it — it smelled amazing. I’m really glad I chose this subscription for him. It’s a fun way to try new fragrances without having to buy a full bottle, and he’s already looking forward to choosing his next scent.

Firstly it took too long to arrive secondly the fragrance smells terrible it smells like a very old cheap perfume. It stunk up my whole room my husband walked in and said the whole house smells like an old lady. I'm beyond disappointed! In no way do I believe that these are real I can't imagine Prada would smell this bad. My husband warned me not to trust you but I did and I'm sorry I did. Super dissapointed. I hope you will offer me a replacement but I won't hold my breath. I have to go shower to get this smell off me.

Awful customer service. Poor handling of issues. Billed me 2 days early, shipped almost a week late. They emailed me after 3 days stating they shipped in time lol okay. It has been 13 days. So clearly they are scammers.

First of all I have loved every scent I have received. One the fragrances I received had a dispenser that was hard to work. Whether it was this dispenser or my own fault, I reported it to the company. They sent me another one as a replacement and I am so grateful their customer service was outstanding. I think I will be doing business with this company for a long time. So many companies these days don't care about customer service and customer satisfaction but they went above and beyond.

I really enjoy this service. It is great being able to sample scents before dropping $150 on something you've never worn. Never again will I have a unused expensive bottle of cologne just laying around because I was only able to smell a single spray and it turned out I didn't care for it after buying it.

I have been using Scentbox since 2020. Every month! I have found some of my own signature scents this way. I have gifted some of the sets as well. I love that you talk to someone when you have a problem like not liking the scent. The descriptions of all the scents helps me pick out what I may like and help me steer clear of the ones that may not be for me. Customer service is amazing!

Although I had to wait a little longer for my parcel to arrive, I was very pleased with the fragrance quality. The customer service was very good too; I got quick replies when emailing the founders of Scentbox. Overall, I strongly recommend it.

It was fast delivered and I love the fragrances that were picked. Looking forward to my next two. Would recommend them to anyone who wants to smell like a million bucks but not pay a million bucks.

Scentbox is a great way to get different high-end perfumes to try every month! Their customer service is also excellent! I highly recommend trying them out.

Why are you taking money out of my account for something that I'm not subscribed to!!It is a unauthorized transaction!! AGAIN I NEVER SUBSCRIBED !!!PUT MY MONEY BACK ON MY CARD

Have to admit they have the bestest customer service I ever came across that I wish others were like this . I told them the situation I had at the apartment and not getting packages because we have no mailbox or key for that matter and I had lost packages because the front office failed to bring them so I ended up losing them and they were able to send a one time courtesy .they have been a blessing through the whole thing .I love this service so much and the price of the subscription is very reasonable and I love that so much ,I just subscribed for 3 items a month. I really do recommend this service and if you are looking for good awesome customer service , this is for you.

Great customer service and support

great customer support when i needed help with resending a shipment

Just started my subscription and so far I love it! Quality scents to choose from and customer service is easy to work with!

I’m loving my Scent Box subscription! They offer more fragrances to choose from than other platform. Their return policy is unreal! My order was fulfilled and shipped exactly when it was supposed to be. I’d definitely recommend ScentBox if you’re looking to try new perfumes.

I absolutely love ScentBox, and their customer service is incredibly helpful. I had an issue where I had to pay postage on one of my packages, and I contacted their customer service. They fixed the problem immediately with friendliness and professionalism. The pricing on their mini scents are great, and there’s such a great selection!

I purchased a scentbox subscription as a Christmas gift for my son. He loves getting them monthly. Recently we received a broken sample bottle. I emailed scentbox, they very quickly responded, and within just a few days got the replacement. Im very happy with the service they provided.

Smooth operation. A huge selection of great products. Easy to set up and very fun and exciting each month.

Fair price, great selection.
Impressed with the follow up making sure the customer is content,
Customer for life.

Thanks and keep up the follow up,
I know I'm not the only one who appreciates the minor personal determination to make sure your customer is satisfied

Have been using scentbox subscription for years and love it. Good having the option to choose scents you know or have surprises. Points are great too. I love candles so good to save points for a couple of candles or so. Perfect for nights out and travelling. Also use for gifts as it means they can pick their own scents. Had excellent service.