Scent & Co Reviews 

Awful. Lost my money and after weeks, no delivery. Customer service is non existent. Avoid.

Instead of 2x 50ml Omorovicza moisturiser I got 2x 30ml. They refused replacement, refused my suggestion of sending me one extra 30ml bottle and offered a mean £3 refund. By then, I lost the will to live. My first and definitely very last order from this company.

Purchased online, a one off sample scent. I declined subscription at the point of order. Nothing has arrived, no email response to my queries, and when I view the order online it states my order is unfulfilled and that I have subscribed to monthly scents!! Not happy. I wish I’d read the reviews. AVOID.

Would give zero if it were possible. Don't purchase. Scents don't smell right and no way to cancel through the website.

Avoid, non-existent customers service. No one responds to emails or the chat function when chasing my order. No way to cancel subscription only postpone for 3 months. Will speak to my bank to cancel my card and transactions from this fraudulent company. Horrible people behind this scam

Would highly recommend Scent & Co. The service that they offer is fantastic, with a wide range of fragrances, many of them premium fragrances.

After being a customer with them for a few years, I have now built up enough fragrances to last me for a good while. When I cancelled my membership (for now) they offered me a discount code off my first month for when I return, which I definitely will.

I have discovered so many great fragrances through Scent & Co.

Great service. Ethical company. Would highly recommend!

I highly recommend Scent & Co! It is the best place to turn to if you are looking for perfumes or want to try certain ones. It is much larger than most samples you will find on the market. They give you a 30-day supply which is really nice and really allows you to fully test the scent before you purchase it.

Avoid!
Charged for a second month, received nothing so far.
There is no option online to cancel subscription and customer service will just ignore you. Feel stuck and only option seems to be contacting my bank.

I ordered in January and still haven’t received it, I’ve just been charged again and I haven’t received either order, on my account says order paid but unfulfilled on their side and no communication from them despite me trying to contact them on their web chat and email, not happy want a refund

Poor service and very poor product.
Order two perfumes to try. A few days later I got an email to say they were both unavailable and to select alternative fragrances. I chose another two only to be told they were out of stock too. When I requested a refund I was told no and that I had to pick alternative scents.
I chose another two and asked to cancel the subscriptions. They responded saying they’re paused and ask for reasons why I wanted to cancel despite me already telling them - it took a few emails to actually get them to cancel. A week later I chased up the tracking numbers as no perfume had arrived. Few days later they got dispatched with no number. They finally arrived and I’ve tested them. One scent on each hand. The smell for each is gone within 30 minutes. Doesn’t seem like the real formulation for both a ‘Hermès’ and ‘Penhaligon’ to be so weak …
Wish I’d checked the reviews before wasting money on these awful fragrances.

I initially signed up because I loved the idea, and it seemed like good value. Few months down the line, I was having issues with the calendar feature and several other issues that thankfully have been sorted since. During this, the customer service was fairly useful so I'll give them that. Though there are several other issues:
1. Most of the time it is just plainly terrible value. The majority of the fragrances you can find on discounters for under £50 for 100ml, and you're paying the equivalent of £140/100ml??
2. The whole timing of it all is awfully confusing. For example - the "December fragrance" you must select by the 10th of December, also when you get charged, and then the they send out the fragrance, they say, between the 20th-30th of the month. Every one of my orders has arrived in the next month. So the "december fragrance" I haven't seen at all in december?
3. They say you can skip a month, but the button does not do anything. All in all, the profile section is absolute garbage, none of the buttons work and most of the pages show the same information.
4. How in the hell do I cancel my subscription??? This should be as easy as pressing a button to cancel, and then maybe a few steps to confirm the cancellation and then done. There must be something, a law or guideline stating it should be easy to cancel a subscription like this.

Summary
I would avoid this at all costs. Quite poor value, a very confusing payment/delivery schedule, an extremely poor website and mostly useless customer support.

Was a customer several years ago and then cancelled. Restarted my membership and have had hell since. First issue was that they sent me a wrong fragrance a couple times and put the burden on me to send it back to them in a protected envelope ( I did not do this as I did not have the time).
During a period in my membership they tried to charge payment to a card I removed from the website and they cancelled my membership because of this. But worst of all is now they’re not letting me cancel my membership, I’ve been going back and forth with customer service for weeks, finally I got the confirmation last month they’ve cancelled my subscription. Until, a week ago ANOTHER payment has been taken and conveniently customer service have no record of this. Looking through the other reviews I think this company does this as a scam, trying to get people to claim the money back through their banks. I’m about to report this to my bank as fraud and am looking to raise this with either the Trading Standards, FCA or FOS. NOTHING on the website works either, so poorly designed for a company that’s been active for years. I will never use this company again.

They would not cancel my membership or refund me for orders i did not request. There is no way to delete my account or remove payment details. They then confirmed to me in October that my membership was fully cancelled and today a new subscription has been created and i have been charged again. What started off as a decent experience has gone very wrong and its totally infuriating that keep getting charged.

Absolutely awful experience, subscribed and was showing as inactive. Was not able to select anything. Contacted customer service right away, didn’t sort out nothing, was not sent out nothing! Obviously cannot cancel anything as it didn’t show as an active membership, month later was charged random £24 and still nothing. Emails back and forth with no solution no perfume and no money back! Will report to bank as fraud

Appalling. The Calendar feature stopped working. I chose scents and they weren't sent out. Then they said my subscription wasn't active. My sub was a 6 month gift from my wife, and this was month 3, so how come it just stopped?
That was after the days it took to set the thing up in the beginning. The scents I DID receive were in unlabelled phials, meaning I couldn't tell which was which.
This company is an absolute travesty. Do not waste your money or your time

I’ve had a fantastic experience with Scent & Co from the very beginning. Their service has been top-notch, and they’ve always been quick to help with any questions or issues I’ve had. Special thanks to Jane for going above and beyond to ensure everything went smoothly—her support has been incredible. I also really appreciated the thoughtful gesture of including a decant of Tobacco Vanille in my order! It’s those personal touches that make Scent & Co stand out. Highly recommend to anyone looking for a reliable and friendly subscription service for fragrances!

The wrong fragrance was sent out on my second order, they sent me my first order again instead of the one selected.

My third and current order has been the worst experience. My payment came out on the 10th October in which I saw the address it was to be sent to was wrong and not the one I signed up with. I spoke to them immediately and they changed the address accordingly and assured me it would be sent to the correct address.

The item was due to be received between 20th to 30th October, but towards the 30th October, when I tracked the shipment, I noticed it was still awaiting fulfillment, so hadn't been sent.

After 30th October passed and I still hadn't received the product, I was lied to and told that it had been sent, but the details had not been updated.

This was not the case, as it wasn't until 1st November, when I received a notification it had been despatched.

Upon me chassing this up, prior to it being despatched, I requested it to be cancelled and requested a refund as they had not fulfilled my order.

Instead they proceeded to send it out, to avoid giving me a refund.

On 4th November, I then received an update from Royal Mail to inform me that the item delivered, but when I check the tracking, the map shows delivery to an address which is not mine.

When I reached out to Scentandco to request a refund they told me they wouldn't as it had been delivered and continue to tell me it was sent to my address, which does not match up to the Royal Mail delivery.

I have since sent them the map of my address, along with the map of delivery provided by the Royal Mail Tracking, which clearly shows they have not sent it to the correct address, but they refuse to respond to me on the matter.

Also, when I signed up to the subscription, it was on a monthly rolling subscription, which could be cancelled at any point of my choosing. When trying to cancel, they told me I was on a 12 month contract and I couldn't cancel.

I have the emails to prove my subscription, the 12 month subscription was something they did without my knowledge.

Avoid this company at all costs.

so this is the 3rd month they have messed me over. they have took money out of my account and not sent me anything i’ve paid for twice in a row (also charged 3 times in a month before) i’ve also emailed them multiple times about cancelling and to send out the perfume or for a refund.. got no reply. horrible customer service they will literally not even reply to you. trust them at your own cost✌🏼i also only agreed to commit to one month and here i am getting scammed every month with no reply. no morals this company has

I’ve given scent and a couple of months now and I’m not disappointed you get to pick out what scents suit you.I have gotten 12 bottles now and haven’t not liked any of the scents that I got.