We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more
Company replied
First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more
Company replied
Needed storage urgently and called SCA and they were super helpful and friendly and were able to arrange storage within seconds ready for me to move in the next day. Brand new site easy access and wel... See more
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Company details
Written by the company
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Contact info
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, United Kingdom
- 0191 500 1809
- info@scaselfstorage.co.uk
- scaselfstorage.co.uk
4.8
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is amazing and any…
Customer service is amazing and any questions I had were answered. Really like the security they provide and the 24 hour access as I can go at times that suited me. Will not hesitate to recommend to anyone. See you next time I need storage!
2 April 2026
Unprompted review
Service was amazing
Service was amazing! Tom was very helpful in providing thorough details of different storage options. Everyone was very accommodating and polite throughout my time using SCA. Brilliant customer service, I wouldn’t hesitate to use SCA again in future.
6 April 2026
Unprompted review
Reply from SCA Self Storage Ltd
Thanks, Maisie. We’re delighted to hear the service was amazing and that Tom was so helpful in talking you through the different storage options. It’s great to know the team were accommodating and polite throughout your time with us. We really appreciate your kind words and would be very happy to help again in the future.
I would just like to thank your team
I would just like to thank your team, Tom and Sara, nothing was too much trouble, and answered all my questions I had.
I feel very confident in the level of security. They have a very professional approach to the business and I thank you. I cannot recommend you any better. Thank you.
18 April 2026
Unprompted review
Reply from SCA Self Storage Ltd
Thanks, Keith. We really appreciate your kind words. We’re delighted to hear Tom and Sara were so helpful, answered all your questions, and made the whole experience a positive one. It’s also great to know you feel confident in the level of security and the professional approach of the team. Thank you again for your recommendation.
What a fantastic team
What a fantastic team. Very professional and helpful. Nothing is too much for them. So glad that I chose to go with this company.
22 April 2026
Unprompted review
Reply from SCA Self Storage Ltd
Thanks, Dawn. We’re so pleased you chose to store with us. It’s great to hear the team were professional, helpful, and went the extra mile for you. We really appreciate your kind feedback.
Easy, clean & good value.
Renting a storage container was really easy and very affordable. The access instructions were clear and easy to follow. The container itself was spotlessly clean.
21 April 2026
Reply from SCA Self Storage Ltd
Thanks, Gareth. We’re pleased to hear renting a storage container was easy and affordable, and that the access instructions were clear and simple to follow. It’s also great to know the container was spotlessly clean. We really appreciate your feedback.
Was quick easy to use
21 April 2026
Reply from SCA Self Storage Ltd
Thanks for your review Ian. We’re glad you found the process quick and easy to use. We appreciate your feedback and hope to help again whenever you need storage.
Reply from SCA Self Storage Ltd
Thanks, Carl. We’re pleased you found the site easy to access, the units secure, and the team friendly. We really appreciate your feedback and look forward to helping you again whenever you need storage.
Highly recommend them hassle free…
Highly recommend them hassle free booking and easy access to the dry cleaner lock ups secure site and accessible quick return of deposit when my booking ended good communication throughout the process great staff on the phone dealt with everything professionally 👍
21 April 2026
Reply from SCA Self Storage Ltd
Thanks, David. We really appreciate your recommendation. It’s great to hear the booking process was hassle-free, access was easy, and you found the site secure and accessible. We’re also pleased the deposit was returned quickly and that our team kept communication clear and professional throughout. Thanks again for your feedback.
SCA Rotherham have been a pleasure to…
SCA Rotherham have been a pleasure to deal with.
All the staff are friendly and a credit to their company.
Looking forward to working with long term.
21 April 2026
Reply from SCA Self Storage Ltd
Thanks, Andrew. We’re delighted to hear SCA Rotherham has been a pleasure to deal with. Your comments about the team mean a lot, and we’re glad they’ve made such a positive impression. We look forward to working with you for the long term.
Reply from SCA Self Storage Ltd
Thanks, Mark. We really appreciate your feedback. We’re pleased to hear you received an excellent and respectful response from the team.
Great security access arrangements
Great security access arrangements. Well organised, with efficient and friendly customer service. Disappointed to see the price increase, which has hastened the decision to cancel my contract.
21 April 2026
Reply from SCA Self Storage Ltd
Thanks, David. We appreciate your feedback and are pleased you were happy with our security and access arrangements. We’re sorry to hear the price increase has influenced your decision to leave. We understand rising costs are frustrating, and we’re grateful for the time you stored with us. If you’d like to discuss anything further, our team would be happy to help.
Reply from SCA Self Storage Ltd
Thanks, Marie. We’re pleased to hear you found the staff friendly and the unit clean. We really appreciate your feedback.
Knowledge of staff
Knowledge of staff, polite, clear explanation of units available. Value for money. Entry 24/7.
21 April 2026
Reply from SCA Self Storage Ltd
Thank you for your feedback. We’re glad our team was knowledgeable, polite, and able to explain the available units clearly. It’s great to hear you found us good value for money and that the 24/7 access works well for you. We really appreciate your review.
Reply from SCA Self Storage Ltd
Thanks, Peter. We really appreciate your feedback. We’re pleased to hear you found our team polite, efficient, and knowledgeable.
Reply from SCA Self Storage Ltd
Thanks, Susan. We’re so pleased to hear you like your new unit. It’s great to know the team were friendly and helpful, and that you found our rates competitive. We really appreciate your feedback.
Tom made the whole experience easy
Tom made the whole experience easy, and hassle free. He explained everything in detail.
Customer service wea amazing and staff polite.
I wouldn’t hesitate to go back when I need my next storage unit.
21 April 2026
Reply from SCA Self Storage Ltd
Thank you for your kind feedback. We’re delighted to hear Tom made the whole experience easy and hassle-free, and that everything was explained clearly. It’s also great to know you found our customer service excellent and the team polite. We’d be very happy to help you again when you need your next storage unit.
Reply from SCA Self Storage Ltd
Thank you for your feedback, Vishnu. We’re sorry to hear you were unhappy with your experience. We take concerns like this seriously and aim to be clear and fair in all discussions with our customers. We’d welcome the chance to look into this further and discuss the matter with you directly so we can better understand your concerns and review the details properly.
The customer service was fantastic
The customer service was fantastic. The ease of accessing the building was good overall very satisfied thank you.
21 April 2026
Reply from SCA Self Storage Ltd
Thanks, Amanda. We’re so pleased to hear you were very satisfied with your experience. It’s great to know the customer service was fantastic and that access to the building was easy. We really appreciate your feedback.
The service and facilities were…
The service and facilities were perfect! Its just my circumstances that changed unfortunately.
21 April 2026
Reply from SCA Self Storage Ltd
Thanks, Alister. We’re delighted to hear you found the service and facilities perfect. We’re sorry your circumstances changed, but we really appreciate your kind feedback and wish you all the best for the future.
Very helpful
4 April 2026
Unprompted review
Reply from SCA Self Storage Ltd
Thanks, Jack. We’re pleased to hear you found the team very helpful. We really appreciate your feedback.
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