Scarlet Ocean Reviews 

206
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I ordered four necklaces, each arrived in a beautiful box. Delivery was quick and the items arrived well packaged. I would definitely use this site again and I'm so glad I found it. Would highly recom... See more

Company replied

Rated 5 out of 5 stars

Quick easy ordering. Fast delivery and beautifully packaged. Jewelry is so stunning, better than the photos. For the price an ideal gift or treat for yourself. I'm over the moon with my order and will... See more

Company replied

Rated 5 out of 5 stars

I purchased a necklace and earrings from Scarlet Ocean as a Christmas gift for a family member and friend. Both were absolutely loved, so much so that my friend went on to create two more orders from... See more

Company replied

Rated 5 out of 5 stars

Beautiful jewellery, arrived on time and packaged perfectly. Would definitely recommend anyone to buy this Beautiful jewellery, I am so pleased with how well it,s made and how easy it is to order and... See more

Company replied

Company details

  1. Jeweler

Written by the company

Born out of a love for stylish yet affordable everyday jewellery, Scarlet Ocean embodies self-expression and style in the finest details. Behind our brand lies a passion for beautiful and affordable jewellery, created to elevate the ordinary. Our curated collection of demi fine jewellery draws inspiration from the latest designs, vintage finds and timeless styles. Our collections feature on-trend items crafted from 925 Sterling silver and other metals, as well as unique gold and rose gold plated designs, bringing together a collection of wearable and high quality styles. Create your own ring stack with our stylish selection of stacking rings or make a must-have neck mess with our range of trendy layering necklaces.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

206 reviews

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4.6

All reviews

(206)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company!

Amazing customer service, fabulous packaging, fast dispatch and lovely earrings! Will 100% use again!

28 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Tiffany,

Thank you for taking the time to leave your amazing review.

Your kind words are greatly appreciated by the whole team.

Kind regards,

Scarlet Ocean

Rated 4 out of 5 stars

Loved the product and it was a great…

Loved the product and it was a great price. There was only 1 picture though so I wasn’t sure it would would be a good fit until it arrived.

24 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Luke,

Thank you for taking the time to provide feedback which is greatly appreciated.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon,

Thank you once again for shopping with Scarlet Ocean.

Your 5* review is greatly appreciated by the whole team.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Delivery was very swift

Delivery was very swift. Good quality earrings, my granddaughter will be very happy with them.

23 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Greg,

Thank you for taking the time to leave your amazing feedback.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Fast delivery great quality

I placed an order with Scarlet Ocean for four pieces of jewellery on the 13th of December and received the order on the 14th! The packaging was very nice, and the jewellery itself is stunning and has a very premium feel to it. I will be buying from SO again for sure.

20 December 2021
Unprompted review
Scarlet Ocean logo

Reply from Scarlet Ocean

Good morning Theo,

Thank you for taking the time to leave your 5* review.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Excellent service

I ordered something that was too big when i received it. I contacted customer services to arrange a replacement. This process was quick and easy and i was refunded sooner than expected. The second item was perfect, the quality, price and service was excellent and i will be ordering again.

19 December 2021
Unprompted review
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Nicola,

Thank you for taking the time to leave your 5* review.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Opal Necklace

My son bought this to give to his partner for Christmas. It matches the earrings that I bought her for her birthday a couple of months ago. Beautiful and very delicate

15 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Karen,

Thank you once again for shopping with Scarlet Ocean.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Moon and stars necklace

Moon and stars necklace

Lovely necklace at really competitive price .

10 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Paul.

Thank you once again for shopping with Scarlet Ocean.

Your kind words are greatly appreciated by the whole team.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Purchased the circular diamond earrings…

Purchased the circular diamond earrings for my mum - from my son- for Christmas- I know she will be over the moon with them x

8 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Alison,

Thank you for taking the time to leave your 5* review.

We are so happy to hear how much you love the jewellery.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Good company to deal with

Good company to deal with. Items arrived on time and as expected.

8 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon,

Thank you for taking the time to leave your 5* review.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

I ordered a sterling silver pink opal pendant

I ordered a sterling silver pink opal pendant with express next day delivery item did not arrive so I phoned Scarlett Ocean the gentlemen I spoke to apologised and said he would send a replacement same day which arrived the following day when I checked the Royal Mail tracking app the original one was still in their mail centre on Tyneside and then the two items arrived together I spoke to a young lady at Scarlett Ocean and decided to keep both as it was an excellent piece of jewellery and the young lady I spoke to was a credit to the company I can’t praise them enough

7 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Peter,

Thank you for taking the time to leave your amazing feedback.

Your kind words are greatly appreciated by the whole team.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Quality ring with nicely inlayed opal

Quality ring with nicely inlayed opal, delivery was quicker than expected. Excellent product.

7 December 2021
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Reply from Scarlet Ocean

Good afternoon Chris,

Thank you for taking the time to leave your excellent 5* review.

Kind regards,

Scarlet Ocean

Rated 4 out of 5 stars

I ordered this item for a Christmas…

I ordered this item for a Christmas present for my wife. As Christmas is still 3 weeks away I can't say if the wife like it or not. But it does look exactly as the picture on the Web site. It feels and looks like a very good quality piece. I am sure that my wife will love it. Delivery was quite quick and it was well packaged.

5 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Anthony,

Thank you for taking the time to leave your positive review.

We hope your wife loves the jewellery as much you.

Kind regards,

Scarlet Ocean

Rated 1 out of 5 stars
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Leanne,

Thank you for taking the time to provide feedback.

Please accept my apologies for the delay in receiving your order as all orders are shipped for free via our next day Royal Mail service, however, your orders have experienced an unexpected delay which will be used as feedback to help improve our service in the future.

After checking your order I can confirm this has since been delivered today, however, if you should require any further assistance please do not hesitate to contact us free on 0800 97 88 111, e-mail us at mail@scarletocean.com, or alternatively use our live chat service Monday to Friday from 9 am to 5 pm (GMT).

Kind regards,

David Whitfield
Customer Service Manager

Rated 5 out of 5 stars

This is my third necklace and they are…

This is my third necklace and they are lovely. Thankyou

5 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Good afternoon Lynne,

Thank you for taking the time to leave your 5* review.

Your continued custom with Scarlet Ocean is greatly appreciated.

Kind regards,

Scarlet Ocean

Rated 5 out of 5 stars

Earrings & Ring

I purchased a pair of earrings for my daughter which arrived very quickly and were just what I wanted for her, very happy. So then I thought I'd treat myself to a ring! This arrived the next day, excellent customer service, I was very happy again. So glad I found Scarlet Ocean. I love my ring, dainty and well made and I know my daughter will love her earrings when she unwraps them.

5 December 2021
Scarlet Ocean logo

Reply from Scarlet Ocean

Hi Alison,

We are so happy to hear how much you love the jewellery.

Thank you once again for shopping with Scarlet Ocean.

King regards,

Scarlet Ocean

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