Scandlines Reviews 21

Travling several times annualy with Scandlines from Germany to Sweden, i suddenly had a new experience. When i arrived in Helsingör to take their boat to Helnsigör, my prepaid ticket wasn't accepted by the automate (which was always the case all years before) and i had to pay about 70 euro for a trip that i already had bought a ticket for (for a total of 470 euro since it was their VIP Flex ticket). On the way back the same thing happend and then i learned that they had a SW problem which only made it possible to check in manually. When i afterwards called their customer service for a refund they said that this was not possible based on their policy....I wonder what policy...Scandlines making the misstakes and the customers having to pay for it. Unacceptable!!!

Discrimination of sick people who cannot wear a mask on their face, although they themselves do not wear them in the back.
Very unpleasant service.
One of the crew even joked that I should jump overboard.