Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
Company replied
Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elisa was responsive and understanding…
Elisa was responsive and understanding when I had a product issue.
The process was easy and the whole experience positive
One of the best customer experiences ever. Everyone I dealt with was professional and friendly.
Thank you
13 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jayday,
Thank you for your kind feedback. We’re glad to hear Elisa was able to support you and make the process smooth and positive.
It means a lot to know you had such a great experience with our team.
Best,
Denise from Scandinavian Biolabs
The brand that saved my hair
Genuinely saved my hair and I mean that. My hair was falling out extremely, it was thinning even though I’ve always had thick hair and I decided to research a scientific based brand that would really save me and this one did. I have since subscribed for recurring orders as I am certain I will be using the shampoo, conditioner and hair oil for a long time. My hair now a couple moths down feels the healthiest it’s been.
Not to mention the customer service of the company is immaculate, I have had contact with Louie F, Jenny, Oktay Atici. Thank you guys!
12 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Gabriela,
Thank you for taking the time to share your experience. We’re very pleased to hear you’re enjoying the products and that they’ve become part of your routine.
It’s also great to know our team has been able to support you along the way. We truly appreciate your trust in us.
Best,
Denise from Scandinavian Biolabs
Doesn’t help at all
Doesn’t help at all, tried it according to instructions together with their shampoo and conditioner for over 6 months. I continue to get thinner and less hair anyway.
11 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jonas,
Thank you for sharing your voice with Scandinavian Biolabs.
I am sorry to hear that the product hasn't shown you results yet. While the products are backed by science, following the prescription is crucial to see the optimal results: 1 serum bottle (Hair Activation Serum/Hairline Booster/ Eyelash Growth Serum) per month to continue for 5 consecutive months (150 consecutive days).
To provide you with personalized advice, it would be great if you could contact us via email at contact@scandinavianbiolabs.com. We are more than happy to assist you in the best way possible.
Look forward to hearing from you.
Best regards,
Ayane from Scandinavian Biolabs
Not received second order for over a month
First delivery arrived ok. Second delivery was showing as despatched on time however DPD never received it. I raised this with the Scandinavianbiolabs and they said would despatch another one. This don’t arrive and when contacted them they said was out of stock and would receive shortly. Again a week later hadn’t received so contacted them told same story again was out of stock. Have now emailed to get a refund as next order is due to despatched shortly and still awaiting the previous one. No idea if product works but as a brand they’re poor.
11 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Chris,
Thanks so much for reaching out and sharing your experience with Scandinavian Biolabs. I genuinely appreciate your feedback!
I’m really sorry to hear about the delivery issues you encountered. While DPD isn’t our usual courier, we did face some unforeseen challenges with our shipping speed due to specific stock situations. It’s important to us that you receive your order promptly, and I completely understand how frustrating this must have been.
We’re committed to making things right, and I’d love to dive deeper into this with you. If you could provide a bit more information about your account, that would really help us to resolve this for you swiftly.
Thank you in advance for your cooperation! I’m here to help and look forward to hearing from you soon.
Warm regards,
Ayane from Scandinavian Biolabs
Customer Service Review
I made an order for a product that had been removed from the packet before arriving. I contacted the customer service team and got a reply with 20 minutes advising me what to do. Within 1 week I have a replacement for my order free of charge, great customer service - 5 stars.
10 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Max,
Thank you for sharing your experience. We’re glad to hear our team was able to support you quickly and arrange a replacement smoothly.
We truly appreciate your feedback.
Best,
Denise from Scandinavian Biolabs
Excellent products service and customer…
Excellent products service and customer support.Would highly recommended
10 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Katherine,
Thank you for your kind words. We’re happy to hear you’ve had a positive experience with both our products and support team.
We truly appreciate your recommendation.
Best,
Denise from Scandinavian Biolabs
Been using all the products for over a…
Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples roller is a clever tool, and lastly the vitamins give you that extra boost ( forgot to mention I also like the hair gel on a windy day .
10 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Henry,
Thank you for taking the time to share your experience. We’re glad to hear you’ve been enjoying the products over time and that they’ve become part of your routine.
We truly appreciate your support.
Best,
Denise from Scandinavian Biolabs
Hair Growth
I love their product and I'm for almost 6 months.
I can see results on my hair
Their support is quick and very helpful
10 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ruben,
Thank you for your feedback. We’re pleased to hear you’re seeing positive results and that our support team has been helpful along the way.
We truly appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
Monaliza was very quick and efficient…
Monaliza was very quick and efficient to get my shipment sent back out to me, I really appreciated her friendliness as well! Great customer service and very happy with the products
9 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Christine,
Thank you for your kind feedback. We’re glad to hear Monaliza was able to assist you quickly and make the process smooth.
It’s great to know you’re happy with both the support and the products.
Best,
Denise from Scandinavian Biolabs
Good customer service
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle). They also respond very quickly and always ask if their idea of replacement suits with me. Special thanks to Angela from customer service!
8 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Marta,
Thank you for your feedback and for sharing your experience with us. We’re glad to hear our team was able to support you quickly and find a suitable solution.
We also appreciate you highlighting this, as it helps us continue improving. Thank you again for your kind words about Angela.
Best,
Denise from Scandinavian Biolabs
Help from Monaliza
Extremely fast, friendly, and professional support. Monaliza resolved my issue in no time. Excellent service!
9 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Aldo,
Thank you for your kind review. We’re happy to hear Monaliza was able to assist you quickly and provide a smooth experience.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
I had a very disappointing experience…
I had a very disappointing experience with Scandinavian Biolabs.
I was charged £160.35 for my order, but after returning the product (which cost me over £6 in signed delivery), I only received £151.51 as a refund.
When I contacted customer service, I was told the difference was due to currency exchange, as the payment was processed in euros (€180). However, this was not clearly communicated at the time of purchase, and as a result I’ve lost money through no fault of my own.
In total, I am over £14 out of pocket for a product I no longer have.
While I understand exchange rates can fluctuate, customers should be properly informed before purchasing. The lack of transparency and the fact that return shipping is also at the customer’s expense makes this a very frustrating experience.
I would advise others to be cautious when ordering, as you may not receive back the full amount you paid.
9 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hello Fredrik,
Thank you for reaching out and sharing your feedback. I’m sorry for the frustration regarding the refund amount and the return costs.
To clarify the currency difference: as noted during checkout and in our confirmations, our transactions are processed in EUR. When a refund is issued, we return the full EUR amount originally received. The discrepancy you see in GBP is due to the bank's currency conversion rates and processing fees, which are controlled by the financial institutions rather than our company. We don’t retain these funds; they are kept by the payment networks.
Regarding the subscription itself, our records show this order was placed through a subscription managed by another individual that you know, using your payment method. We send multiple notifications—including a "Welcome" guide and pre-alert emails 5 days before any charge—to the account holder to allow for modifications or cancellations.
Because we aim for the fastest possible shipping, the window to stop an order once it is triggered is very small. However, we always honor the 14-day return window for the products themselves.
We value your feedback on transparency and will share your voice internally to see how we can improve our communication. If there is anything further we can do to assist you or the account holder, please don’t hesitate to reach out to us directly.
Best regards,
Ayane from Scandinavian Biolabs
Excellent customer service
I ordered by mistake and emailed to cancel. I had also accidentally subscribed. I got a prompt reply and the subscription was cancelled. I was offered a choice between returning the order to Denmark or keeping the product with 50% refund.
The service was very courteous and prompt. I would be happy to order from them in future.
7 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ginny,
Thank you for sharing your experience. We’re pleased to hear our team was able to assist you quickly and help resolve everything smoothly.
It means a lot to know you would consider ordering again.
Best,
Denise from Scandinavian Biolabs
Oktay Atici
My interaction with Oktay Atici was quite good. He/she was quick to respond and in detail. Much appreciated!
8 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Meenakshi,
Thank you for your kind feedback. We’re glad to hear Oktay was able to support you promptly and provide clear assistance.
We truly appreciate you taking the time to share your experience.
Best,
Denise from Scandinavian Biolabs
I was very impressed with the customer…
I was very impressed with the customer services. There was a mix up with my order payment and they rectified the issue straight away with efficiency and courtesy.
7 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Arabella,
Thank you for your feedback. We’re pleased to hear the issue was resolved quickly and handled with care by our team.
We appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
The product seems good
The product seems good, however it couldn't do miracle since there is no DHT blocker.
Very nice customer service, in particular Oktay which assisted me.
27 February 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Tommaso,
Thank you for sharing your thoughts. We appreciate your honest feedback and are glad to hear you had a positive experience with our support team.
If you ever need any assistance, we’re always here to help.
Best,
Denise from Scandinavian Biolabs
Fantastic customer service
Fantastic customer service. There was a payment issue and they rectified this extremely quickly and allowed me to keep the item free of charge. Highly recommend!
7 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Maddie,
Thank you for your kind review. We’re glad to hear the situation was resolved quickly and that you had a positive experience with our team.
Your recommendation means a lot to us.
Best,
Denise from Scandinavian Biolabs
My question was answered very quickly…
My question was answered very quickly and able to reassure me that everything was okay. The lady who helped was Angela Flori
26 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Eileen,
Thank you for your feedback. We’re happy to hear your question was addressed quickly and that Angela was able to support you.
We truly appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
My orde was delayed due to an Issue at…
My orde was delayed due to an Issue at DHL. Thankfully Scandinavian Biolabs responded well and reissued my order. Now I just hope they will refund my initial order accordingly! So once I receive my new order and refund I will rate this experience 5 stars!
31 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mattijs,
Thank you for your feedback. We’re glad to hear our team was able to assist you and arrange a new shipment.
We’re here to support you through the remaining steps and ensure everything is fully resolved, so please feel free to reach out if needed.
Best,
Denise from Scandinavian Biolabs
Great customer service and attention to…
Great customer service and attention to detail
6 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mark,
Thank you for your review. We’re glad to hear you had a positive experience with our customer service and attention to detail.
We appreciate your support.
Best,
Denise from Scandinavian Biolabs
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