Scandinavia design Reviews 

252
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Ordered Artek 153A bench on June 21, paid €614.80 immediately via Stripe. Got one email saying they’re waiting for delivery info from Artek. Since then — complete silence. Wrote multiple times... See more

Company replied

Rated 5 out of 5 stars

I've made several orders with them. Communication by email has been easy. Orders arrived relatively quickly with DB Schenker or by other means. The prices are better than most places. Had a problem wi... See more

Rated 5 out of 5 stars

Wonderful retail experience~ Amazing product, great communication and support. What more could I want from an online shop. Thank you so much for helping me with my order and supporting me when dea... See more

Rated 5 out of 5 stars

One of the best websites for home decor. The selection of brands and products is excellent!! They also provided us with good advice on choosing the right size for our ceiling lamps. They were very und... See more

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Boutique
  4. Home Goods Store
  5. Lighting Store

Written by the company

Depuis 2007, Scandinavia Design se consacre au design scandinave sous toutes ses formes : mobilier, luminaires, tissus, vaisselle, tapis, objets de décoration, vêtements, sacs, etc. Cette variété s'appuie sur une cohérence esthétique faite de simplicité, d'épure, de graphisme et de couleurs, fruit d'une révolution née dans les années 30 et qui se poursuit aujourd'hui en se réinventant en permanence, dans des pays où la rigueur du climat donne toute son importance au bien-être intérieur (en savoir plus). En quelques années, Scandinavia design a beaucoup grandi et nous sommes fiers, aujourd'hui, d'être parmi les principaux revendeurs de marques aussi prestigieuses que Marimekko, Fritz Hansen, Carl Hansen, Louis Poulsen, Vitra, Artek, String Furniture, Hay et Muuto, pour n'en citer que quelques unes. Notre showroom, installé dans un ancien Prieuré des XV-XVIIème siècles, entre Angers (1h30 de Paris par TGV) et Saumur, est ouvert sur rendez-vous. La région est très belle et nous y exposons de nombreuses pièces : n'hésitez pas à nous rendre visite !


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

252 reviews

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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(252)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worse customer service for online ordering

Ordered chair on December 12, got confirmation with info that eta is unknown, because they need to request it straight from manufacturer. Later i asked few times about eta.. silence. I asked if i can cancel order. Silence. December 28 got message that chair ordered and will be delivered after 10 days (message in french.. thanks god for google translate ). Asked about updates couple times.. silence again. Worse experience buying online ever!

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Big recommendation

One of the best stores for interior design. Great prices and excellent service. Shipping and delivery super fast

28 November 2023
Unprompted review
Rated 5 out of 5 stars

I bought many times in this shop and…

I bought many times in this shop and appreciate great customer service, different kind of discounts. If you are Scandinavian lover you have to visit this shop and don’t be hesitate contact customer service they help you with everything.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Ordered several times, good communication by email

I've made several orders with them. Communication by email has been easy. Orders arrived relatively quickly with DB Schenker or by other means. The prices are better than most places. Had a problem with one of my orders, they solved it promptly.

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!!!

Fantastic customer service!!!! fast and efficient delivery of my beautiful Flos Taccia lamp all the way to tropical northern Australia. Arrived in perfect condition and is absolutely stunning. I will definitely shop again!!!!

2 March 2023
Unprompted review
Scandinavia design logo

Reply from Scandinavia design

Dear Annabel,
Thank you for your kind comment which we will pass on to the team. We are very happy to read this message which gives meaning to our daily work and encourages us to continue in this direction. We hope to see you soon at Scandinavia Design. The team

Rated 1 out of 5 stars

Be careful - items not in stock! I placed an order for 4 Vitra chairs…

I placed an order for 4 Vitra chairs and some basic white String shelving. When I placed and paid for the order in January, there was NO indication that items were not in stock. I contacted them 3 weeks after placing my order to find out the status. Then today I received a message that my order would be "further delayed." This is unacceptable and I am demanding a refund. I have received NO items and do not want to deal with a company that does not, up front acknowledge that items are not in stock.

15 February 2023
Unprompted review
Rated 1 out of 5 stars

Awfully long delivery times and did not perform promised partial delivery

Awfully long delivery times and did not perform promised partial delivery.

Ordered a couple items from Vitra. During ordering/check-out there were no mentions of that they do not actually have the items they are selling and they basically order items they “sell” when a customer makes an order through them. I could myself have ordered these items directly from Vitra.

Was promised to have a partial delivery but they have not kept the promise - one item has been in their hands already for a week, but no response when I inquired about the promised partial delivery.

7 January 2023
Unprompted review
Scandinavia design logo

Reply from Scandinavia design

Dear customer,
We are really sorry about the experience you describe. We do not have all the articles that are on our website in stock and we understand it can be frustrating to wait for an item you have been waiting for a longtime. Therefore, we are doing all our best to always proceed to partial shipment when it is possible and to communicate with our customers the best we can, informing about delay, shipment or delivery. Do not hesitate to contact us next time before ordering to have more information, we always will be pleased to help you. Scandinavia Design

Rated 1 out of 5 stars

The shop cancelled my order after 3 months !!!

I would not recommend Scandinavia Design. I just had a very bad customer experience. Made an order in november, paid 400 Euros front, was told afterward I would only be delivered in 10 weeks, had to write a few times to have the date of delivery, wad given another 3 weeks delay and now I have been told they had to cancel due to brexit Issues. No Call just a random email... this is appealing customer service I'm sorry to say. I lost a lot of time dealing and waiting for this.

12 January 2022
Unprompted review
Scandinavia design logo

Reply from Scandinavia design

Dear Elise,
We of course understand your frustration which is also ours and we once again apologize for the various issues with your order.
Indeed, there was a delay in the production - which was prolonged two times, which is currently the case with several lamps from this brand as we explained.
On top of it all, once we finally received the lamp here, indeed, our forwarder for this size of parcels have changed their limits of dimensions accepted for the UK.
This is unfortunately the case for also some other Islands and we have received this information only now beginning of January.
Several unfortunate circonstances and we are so sorry this arrived all on your order. Unfortunately some delays and changes in delivery terms are currently happening worldwide as a consequence of the sanitary situation.
We would have hoped to be able to be proactive in our correspondance to you, but here it was simply not possible.
All the best for 2022,
Kind regards,
The Scandinavia Design team

Rated 1 out of 5 stars

Appalling!

Order made mid-February. It is end of May, and I have still not received my order. Got an email the day following my order mentioning a foreseen delay of +/- 3 weeks. Early April, no news. After many emails and phone calls, I got an answer apologizing for the delay and indicating an expected delivery early May. End of May, I have still not received my order and even worse no response to my many emails. Incredibly appalling!

24 May 2021
Unprompted review
Scandinavia design logo

Reply from Scandinavia design

Dear Rebecca Blackledge, as we have informed several times, Iittala has had - and still have - huge production delays for some references due to COVID, with difficulties to give exact production/delivery times. We have offered the possibility to all customers to cancel the orders if too long etc. Yours have been refunded and as agreed we will contact you when the items are really here in case they are of itnerest for you at that point. We are of course sorry for the unvisible situation along the way - trust us, we do our best. Kind regards.

Rated 1 out of 5 stars

I have been waitting for 2 expensive…

I have been waitting for 2 expensive design chairs for 2
Months and still until
end January I wont get them.( 3 months)
They firstly send it with the color wrong, by la poste that wasnt able to bring them home.. I need to be write to them because they havent even written to me to tell me the status.. very dissapointed

22 December 2020
Unprompted review
Scandinavia design logo

Reply from Scandinavia design

Dear Ana,
I can see you made 2 new orders since this bad experience, so I guess the problem has been solved and everything is fine.
Thank you,

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