scalefast.com Reviews 23

Had my secret lair card delivery stolen from my porch while I was at work. The initial ticket I made to get a replacement was over in 15 minutes then I was shifted to the scalefast team over the normal WotC team. 2 weeks of silence and watching prices from third parties who got their cards drop. I was told there would be a slight delay in responding, not 2 weeks and counting. As the cards were a gift, I grew tired of waiting and just bought the cards again from another seller who had recieved their order and contacted scalefast/WotC for a refund instead. After two weeks on silence my request for a refund was answered in under an hour. It feels redundant to even offer a replacement when no communication is given and then a rapid response is given the second I grew tired of waiting to get the cards replaced by the official people and wanted a refund

I placed an order for a product from Scalefast's client Wizards of the Coast, and only a small portion of it arrived. I have been bounced around so many times by staff who have too much on their plate. I was initially told that they did not know if a refund was even possible, and upon telling them that I would just charge back through my bank I was finally given an email stating that I would see a refund within 7 business days. That was weeks ago and I still have seen no refund. Original support ticket date 10/22/22
Refund confirmation
11/14/22
Funds returned
???????

Scalefast seems to neither scale well nor quickly. Should you be in a position to hire scalefast, I suggest you see all available options before making this decision. The customer base seems frustrated with the treatment from their support.

Below is a list of grievances:

Responsive, but overwhelmed support staff

Unwillingness to promptly investigate shipping issues

Despite refund confirmation, inability to supply the funds or information in a timely manner

This is the company that processes merchandise orders for Square Enix. I ordered a $110 USD order from them which said it had 4-day shipping as a birthday gift. It's almost a year later and they never shipped the item, in addition they don't respond to messages. Had to open a PayPal dispute and I am in the process of getting my money back. Bad business. Avoid at all costs.

Edit--they are asking me to contact their customer service HERE but I tried that first and got no response. Had to file a PayPal dispute, which they didn't respond to either.