I’m so happy I’ve found smarterbuys store, they’re similar to what was Brighthouse but better. I ordered a Aldis corner sofa. It took around 8 weeks to arrive but I’ve just recently unpacked it and pu... See more
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Found this company on off chance thought would give it a go Simple fill all details out online After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,fo... See more
Company replied
First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward... See more
Company replied
I have never been more pissed off ! Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more... See more
Company replied
Company details
Information provided by various external sources
Smarterbuys Store is an ethical weekly payment store helping people to buy the household items they need at affordable prices. How does the Smarterbuys Store work? 1. Visit our site and select your landlord's logo: https://www.sbstore.org/ 2. Choose your product(s) and check out our package deals 3. Apply for Affordable Credit by completing the online application 4. Provide our helpful and friendly team with your proofs 5. Enjoy your purchases! Talk to our friendly staff today on 0300 0500 0975
Contact info
Amos Drive, DH9 7YE, Stanley, United Kingdom
- 03005000975
- info@sbstore.org
- sbstore.org
2.9
Average
231 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and very friendly and a pretty…
Easy and very friendly and a pretty quick process
23 March 2020
Unprompted review
Reply from Smarterbuys Store
Hi Emma
thanks for the great review it makes a difference to us to know we get things right.
I hope you stay well during this difficult time
Vicky
Great products
Great products, fast delivery and brilliant idea for this who can't pay full for things they need. Had to chase my application a few times due to no response and a few times I got told I'd have a call back but never did. Would recommend
17 March 2020
Unprompted review
Reply from Smarterbuys Store
Thanks for the good review Shannon, and sorry we didn't get back to you when we said we would.
Feedback is always useful and we will aim to do better in the future.
regards
Vicky
Amazing service
Amazing service, answered any questions I had and we're happy to help! Delivery was within a week!!
15 March 2020
Unprompted review
Reply from Smarterbuys Store
Thanks for the great review Benjamin, much appreciated
regards
Vicky
really great services
15 March 2020
Unprompted review
Reply from Smarterbuys Store
Thanks for the 5* review, Samantha, I'm happy to hear that the service worked well for you.
regards
Vicky
really good sevices with these guys…
really good sevices with these guys always there to help this is my 4 item with them.
12 March 2020
Unprompted review
Reply from Smarterbuys Store
Thanks again Samantha
really happy to see you return for another product
regards
Vicky
Very good polite advisors and fast at…
Very good polite advisors and fast at deliveees
7 March 2020
Unprompted review
Reply from Smarterbuys Store
Thanks for the 5* review Sarah
I'm happy to hear your experience with us was a good one!
regards
Vicky
Absolutely brilliant and efficient…
Absolutely brilliant and efficient company with good working individuals.
My washing machine broke and I needed a new one urgently due to having three kids in the house. Ordered it online and got it delivered two days after.
Thank you SB Store.
1 March 2020
Unprompted review
Reply from Smarterbuys Store
Thanks so much for the great review Dina!
Its much appreciated, and I'm pleased we could help
regards
Vicky
Excellent customer service
Excellent customer service. Would highly recommend this website.
1 March 2020
Unprompted review
Reply from Smarterbuys Store
Thanks for the 5* review Magda
Its always good to hear that our service was good.
regards
Vicky
Very quick easy service would highly…
Very quick easy service would highly recommend
From ordering through to delivery 5 star ⭐️
29 February 2020
Unprompted review
Reply from Smarterbuys Store
Thanks so much for your 5* review Sharron, it makes a big difference to me and the team to hear that you had a good experience with us.
regards
Vicky
Great staff very friendly and make u…
Great staff very friendly and make u feel a welcomed customer and great way for u to save also 👌
29 February 2020
Unprompted review
Reply from Smarterbuys Store
Thanks a lot for your great review, Shareen!
Thanks for mentioning our saving option too. We try to make it easy for people to save alongside their usual payments as well as having cash back at the end of the agreement.
regards
Vicky
Quick service and kept in contact…
Quick service and kept in contact through out the application process
23 February 2020
Unprompted review
Reply from Smarterbuys Store
Thanks for the 5* review, Natalie
we try our best!
regards
Vicky
Great service
16 February 2020
Unprompted review
Reply from Smarterbuys Store
Thank you for your 5* review Marylou
much appreciated
Vicky
i am very satisfied with an smart buys
i am very satisfied with an smart buys, was a very quick and easy application and the team are a great help.
13 February 2020
Unprompted review
Reply from Smarterbuys Store
Thank you for the 5* review Kirsty
Much appreciated
Vicky
Don’t take out with this company
Near take out with is Company Applied for sometime and Adam was questioning everything how I spend my own money I am under DAT and wouldn’t do it as what there permission last time I applied two years ago and was accepted I near this problem. What shame the company want down hill
24 December 2019
Unprompted review
Reply from Smarterbuys Store
Hello KJ Wile
Thanks for taking the time to give us feedback. I can only give general information on an open forum like this, for data protection reasons, about why we ask for information. If you would like to discuss your case please contact us directly on 0300 500 0975, or at info@sbstore.org.
We are required to ensure that the information we hold and make a decision on is accurate. We look at credit histories, ID, residency, and bank statements prior to making a decision, as its important that all our agreements are affordable to the people who use us. If we don't have enough information we cannot offer an agreement.
I'm very sorry you feel we have tried to go into too much detail, but I hope this won't stop you using us at some point in the future.
Regards, and all the best for 2020
Vicky
Being friendly when and after…
Being friendly when and after communiction online and after order.
8 December 2019
Unprompted review
Reply from Smarterbuys Store
Much appreciated Anthony
Merry Christmas!
Vicky
They were quick to sort everything out…
They were quick to sort everything out and keeping me updated on my application
29 November 2019
Unprompted review
Reply from Smarterbuys Store
Hi Claire
Thanks a lot for the 5* review, we do our best to work quickly so the process is smooth.
Much appreciated.
Vicky
Taking me on has a customer and being…
Taking me on has a customer and being friendly on the phone concerning my order
28 November 2019
Unprompted review
Reply from Smarterbuys Store
Thank you for your review Anthony,
your feedback is great and I'll make sure the team know
regards
Vicky
Had a lot of issues with models being…
Had a lot of issues with models being unavailable and offered different models, I think in future it will be better to deal with a physical shop instead of online.
26 November 2019
Unprompted review
Reply from Smarterbuys Store
Thanks for your feedback Rick, I'm sorry we have let you down, and I'll let the team know. Feedback is always useful. Because we're in the run up to Christmas and Black Friday sales are underway a lot of items are sold out quickly before our suppliers can let us know. We usually offer a better model for the same price in these circumstances.
Great service and amazing staff
Great service and amazing staff, couldn't be more helpful
24 November 2019
Unprompted review
Reply from Smarterbuys Store
Thanks so much for your 5* review, Julie
much appreciated
Regards
Vicky
Reply from Smarterbuys Store
Thanks a lot for your 5* review Lisa, much appreciated
regards
Vicky
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