Savannaskin Reviews 787

Savanna Skin didn't reply to any of my emails but I was able to get my money card via my bank and they also cancelled my credit card. I then sent Savanna this email. I advise anyone in the UK to do the same.

Dear Sir/Madam,

I am writing regarding goods that were recently delivered to my address which I did not order or request.
Order numbers: #****** (still in transit) & #****** (delivered today)

Under UK consumer law, specifically the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Contracts Regulations 2013, unsolicited goods are considered an unconditional gift. I am under no obligation to pay for, return, or otherwise take any action regarding these items.

Please take this email as formal notice that:

• I did not place any order with your company.
• I do not acknowledge any debt or obligation to you.
• I will not make any payment for these goods.

If you wish to arrange collection, this must be done at your own expense and at a mutually convenient time. Otherwise, I will treat the goods as unsolicited and dispose of them as I see fit after a reasonable period.

Furthermore, I request that you:

• Cease all contact demanding payment.
• Remove my personal details from your records in accordance with data protection laws.

Any continued demands for payment or misleading claims may be reported to Trading Standards and other relevant authorities.

I expect written confirmation that this matter is now closed.

Yours faithfully,

{name}

{address}

If I could leave zero stars, I would. Absolute scamming company. After 3 unauthorised charges to my card, I had to cancel the card to stop any other fraudulent charges. I never signed up for a subscription. Initially after contacting the company to stop any further transactions which I was assured had been cancelled, I had another $170+ charge to my card. I’m now getting legal advise, I which I had read all the other negative reviews instead of the 2 glowing ones on their website. Absolute joke. DO NOT GO NEAR THIS COMPANY!! Appalling

I disgusting company, they are scamming people, I ordered mine 3 weeks later took money from my account, called bank they have had loads of complaints about this company how are they still allowed to trade,they do not reply to emails,

Placed one order and was put on a subscription They have taken 3 payments on my credit card Apr2, april13 and April 17. I got ahold of them right away and they said it was a glitch and they would refund 30%. No refund and no responce. 😡😡😡😡

Do NOT order from this company! Those of you who have been scammed need to file a complaint with the Wyoming Attorney General Consumer Protection Unit. The more complaints they get, the deeper the investigation. I just got off of the phone with the AGs office. Please file complaints! This company/Kayla needs to be held accountable!

This company signed me up to a subscription without me knowing , £34 for what I ordered , charged me £90 for the second delivery , this is when I realised something was wrong , tried all different ways to cancel , which is impossible, I then contacted customer services on the 14-04-26 and that same day they took another £90 then another £90 and a third £90 on the 15-04-26 , I had contacted my credit card on the 14-04-26 to cancel the payment which takes 2 days to set up , and in those 2 days they managed to scam £270 , I’ve not had to have my card replaced , hope this helps others to AVOID at all costs , plus the product is rubbish …

Placed single order, got charged following month. Complained. Received email admitting a technical error made a subscription. Asked for money back as I did not order and did not want product. Got offered 30% refund. Refused pointing out that I did not order and they had fraudulently taken my money.
No refund received.

Terrible company. They continue to take money out of your account and then tell you you have been signed up for subscription. I did not consent to this. Do not use them. Product doesn’t work either

Do not buy from this company paid £34 for my frist order which never arrived they then charged me £92 for my 2nd ordet which I never placed . I tried to cancel and all you get is a generic text saying your order is on its way , it arrived yesterday and what a pile of 💩 two bags of sweets 1 stupid perfume and a body scrub . Ive cancelled through my back . Avoid at all costs

A scam this company does not recommend it, they are having my money as they please. I only asked for the gummies and they with the desire to get more money sent me 2 exfoliants and an aerosol without my consent and of course they charged me. and now it turns out that they take from my account $ 131.00 without me placing any order. I went to my bank to stop

No stars. Don't buy anything from these people
rip off
You spend £20 for a sale then it's a trick sucription that's hidden in the sale
They took out £45 twice within one week
Then u have to really dig deep to remove your credit card as they file it copy it and use it
Absolutely hope they are found out
Theiving horrible people
£90 taken with out me realising

This company is a scam! I placed an order and they have taken $130.11 out of my account three additional times without sending any product. I have been writing to them without getting any offer to refund my money. My advice is to never do business with this company!!!

0 stars!! SCAM Beware!! They will auto enroll you and steal your money from your bank!! Refuse to give refunds,wo t issue returns address. Stay away! Wish I had checked Trustpilot before I ordered!! I have had to go through my bank as a dispute to get them blocked and refund my money!!

THIS COMPANY IS A SCAM!!!!! They just automatically send you products without consent and my “free gift” was later charged to my account for $14.95. It’s companies like this that make people so hesitant on buying anything like this. And their products don’t even work! When I went to try to return it keeps saying website is invalid.

***DO NOT PURCHASE ANYTHING ***

Just wow. Buyer beware. I placed a one-time order and was unknowingly enrolled in a recurring subscription. I only realized when another charge of $75 was taken from my account without clear consent.
When I reached out to dispute it, I received an inadequate response that didn’t resolve the issue, and communication stopped altogether. I still haven’t received the shipment I was told was already in transit, and my follow-up emails have gone unanswered.
This experience has been extremely frustrating. At minimum, I expected transparent billing practices, timely delivery, and responsive customer service. Unfortunately, none of those expectations were met. I strongly urge others to review the terms very carefully before purchasing.

Don’t go anywhere near these clowns!! The gummies don’t work and they will keep taking money from your account. Learn from my mistake !!!!! Total scam company 😡😡😡

I received my gummies but they continue taking payments, over £100 in a week. I have taken them daily but there is no sign of a tan. I would highly recommend avoiding this company.

They set up a subscription without my authority and I was not able to unsubscribe and they took £100 out of my account. After numerous emails and a promise that no further monies would be taken and a 10% rebate would be given, this was not received and they are no longer replying to emails. Took the matter into my own hands and blocked them taking any more money and raise a dispute via my bank to get the £100 back. Absolute crooks

Do not use this company. I placed a 1 time order with a free gift just to try out & I received nothing, over a few months I sent numerous emails and got all sorts of excuse’s & then I seen there was an up coming payment due from the company which I had no idea about. I was told it was a monthly subscription that was set up when I placed the order, for what I asked I never received any orders, plus the subscription included a free gift which under no circumstances would I have placed an order for never mind set up any subscription. Could not get the Order canceled on their website, Finally after several emails I was told it was completely canceled , I received no product No refund plus a few days after I was told it was canceled This company tried to take £80 from my account. I’m sure this is some sort of a scam or is surely Fraudulent or misleading information. It’s a pity as the product looked good

Absolutely conning people they set a subscription up that you are not aware of then take large amounts out of your bank over 2 days.