We went in thinking we just needed a heater and controls. Simple, right? I picked out the “wrong panel” like a true DIY overachiever, and instead of letting me confidently ruin my own project,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This sauna is great! It has exceeded all of our expectations. It is built solid with tight tolerances. The whole buying process was flawless. It gets “hotter” than we anticipated, which is a huge bonu... See more
After seeing great reviews online, I reached out to buy a sauna and couldn't be happier. The delivery was ahead of schedule, and the support was world-class. A huge thanks to Ez, who handled all my qu... See more
Delivery is when they said it would be, so easy to put together, (follow directions makes life easier ;-) ) . We have been using it since we got it put together, hubby had to make 1 message to fix wh... See more
Company details
Written by the company
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Contact info
4.8
Excellent
513 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working with Eric at Nordica Sauna has…
Working with Eric at Nordica Sauna has been outstanding from the start. He’s responsive, knowledgeable, and made the entire ordering process simple and stress-free. Even though I’m still waiting on delivery, the customer service alone has already been 5-star. If the sauna is anything like the experience so far, I’m confident it’ll be incredible.
11 December 2025
Unprompted review
Very good customer service
Very good customer service. The product arrived on time and was packaged very well.
The quality of the sauna and materials is excellent.
11 December 2025
Unprompted review
John Harvia Legend 300duo
So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!
10 December 2025
Unprompted review
It's just a bunch of people in the…
It's just a bunch of people in the Philippines. No actual store.
4 December 2025
Unprompted review
Reply from SaunaKits.com
Hi Bob,
Thanks for your comment. We’d like to clarify a couple of points for anyone reading this.
We are an online business and do not operate a public retail storefront. We don’t represent ourselves as having a physical store, and all sales and support are handled online.
We also work with a distributed team, and like many modern companies, our team members are located in different parts of the world including here in North America. Regardless of location, all customer inquiries are handled with the upmost level of care that you would expect from the #1 rated Sauna Store here on Trustpilot.
We’re proud that the vast majority of our customers have had positive experiences with us. At this time, we’re unable to locate an order or support request under this name, but if you have done business with us, we’d welcome the opportunity to help. Please reach out to customercare@nordicasauna.com with your order details.
Chris
My experience with Jessica as top…
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.
10 December 2025
Unprompted review
Well built
Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.
24 November 2025
great service
3 December 2025
Unprompted review
Since buying a sauna heater is not…
Since buying a sauna heater is not easy, I needed help and I was guided to the right heater and the accessories. And it shipped out quickly and we are awaiting arrival.
1 December 2025
Unprompted review
Amazing sales experience with John
Amazing sales experience with John, my sales rep. He answered all of my questions and really guided me through the purchase process.
5 December 2025
Unprompted review
A+ Customer Service
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.
4 December 2025
Unprompted review
Eric was great at answering all my…
Eric was great at answering all my questions Krizza was also great on keeping me updated on delivery.
29 November 2025
Unprompted review
Prompt and polite service
Prompt and polite service. Had answers to my question and followed up to make sure it got to me. Thank you
4 December 2025
Unprompted review
Customer service so far has been…
Customer service so far has been excellent. Once I receive the product and have it up and running I will revisit and confirm or else change this rating.
3 December 2025
We got our sauna as planned and even…
We got our sauna as planned and even before the arrival period that was promised. I have a two little splits in wood on insignificant places to report but have not gotten around to it as we just installed it. The sauna is amazing and the sales team was very helpful
2 December 2025
Unprompted review
Mathew was great at helping guide me…
Mathew was great at helping guide me through purchasing my first sauna. Made sure the kit I chose was paired with the correct heater and accessories.
2 December 2025
The process of deciding on the model of…
The process of deciding on the model of sauna and payment was made easy with the help from John. We are just in the order confirmation stage of the process but so far have been very satisfied with experience.
21 November 2025
Unprompted review
Sales staff answers all your questions
All the sales reps I spoke to either had my answer right away, or were able to follow up with me later by email. This has given me confidence to purchase from them, vs. other sites. When it's time to assemble and use the sauna, I feel confident they will have my back.
2 December 2025
Super easy text to chat with helpful…
Super easy text to chat with helpful actual humans (or really good AI :)
1 December 2025
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