Saunabox Reviews 380

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers are really happy with the product, highlighting its ease of setup and use, with many finding it quick to heat up and effective. People frequently praise the quality of the materials and the overall design, noting its reliability and durability over time. However, some people were dissatisfied with customer service, mentioning issues with unresponsiveness, difficulty reaching support, or receiving conflicting information. A few other people also felt that the product quality was not always consistent, citing problems with defective units or parts that stopped working prematurely.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the product's... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the high quality and durability of... See more

User experience

People report positive experiences with user experience, highlighting ease of use, quick setup, and overall... See more

Response time

Consumers find response times to be ambiguous. Many reviewers praise the quick and helpful responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some reservations about a purchase like this, but Nicole reached out to me early and was consistently available for questions over the course of a week while I did my research. If there was some... See more

Company replied

Rated 5 out of 5 stars

I received my SaunaBox Solara and have to say this thing is absolutely stellar. The quality of the materials far exceeded my expectations for sure. Whoever designed this is an absolute genius. I set i... See more

Company replied

Rated 5 out of 5 stars

Bought a Sauna tent about a year ago. The heating unit stopped working. I immediately emailed the company with my original order confirmation email. They asked a few questions, asked for a few easy to... See more

Company replied

Rated 5 out of 5 stars

Their customer support team was unbelievably fast, thorough, and invaluable. They are a model for others to follow. I'm still kind of stunned by how responsive they were to all my questions. Nice sup... See more


Company details

  1. Sauna

Written by the company

We've created the world's most accessible at-home wellness experience.


Contact info

4.0

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

I am loving my Saunabox bundle

I am loving my Saunabox bundle. Both the sauna and plunge add great value to my everyday health journey. I never thought I would look forward to sitting in frigid water. But here I am ….

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Product!

Fast shipping, great quality and super easy to assemble. I'm obsessed and use mine daily! I HIGHLY recommend this company and their products!! A+++++

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Saunabox is highly effective!

Saunabox is highly effective. Heats up in about 15 minutes (we store ours in the garage, starting temperatures are lower in there). Fits two people pretty well without feeling cramped. We always sleep better at night and it has been a huge help in recovering sore muscles.

16 February 2025
Unprompted review
Rated 4 out of 5 stars

Almost great. Bluetooth doesn’t work.

I’m really pleased with my Sauna Box Go. It works well and produces great heat. It’s well made and feels like it will last a long time. Unfortunately I can’t figure out how to get the Bluetooth connection the app to work and there are no instructions online. Customer service hasn’t responded with any help either.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love the SaunaBox

Absolutely love the SaunaBox. Easy setup, great design, and powerful HEAT!! I love the feeling after a deep sweat in the SaunaBox! Highly recommend for anyone wanting to get into the home sauna space at a reasonable low cost!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

Couldn't be happier!
Installation/setup was a breeze.
It provides a sauna experience that well exceeds (I paid $450) the MSRP.

Can't Thank You enough!
TG

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Bought a SaunaBox

Bought a SaunaBox. Chair broke 2nd use. Steam Generator broke after first month. Send several emails with pictures. Contacted customer by phone got put on hold and no one ever got back on phone to follow through. See several others with same issue there's no way the should still be aloud to sell this junk

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Whole thing is cheap and flimsy

Whole thing is cheap and flimsy. Didn’t have original parts. Had to wait two weeks to get correct parts. Complicated setup.

I wish I didn’t buy and I wish I could get a refund. Bummer.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

I love my Saunabox

I love my Saunabox. I bought it to help get rid of inflammation. It's doing wonders! I feel great. I would definitely recommend.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied overall

Very satisfied overall. Only hiccup is that it takes longer than the advertised 15 minutes to heat up, I'm finding it takes closer to 25 minutes to get to full heat. Then, since you can only set it to go for an hour then that limits the time I can spend. Our sauna is set up in an unheated basement in the Pacific Northwest.

1 February 2025
Unprompted review
Rated 4 out of 5 stars

Broke after 1 month:(

We bought the sauna around Christmas used it a handful of times and the machine/heater stopped working. Still trying to figure out what to do. Wait for customer service to respond. Originally gave one star but since my post the company sent a replacement. Hopefully this one will work longer.

4 February 2025
Unprompted review

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