Great Hyrox class training with Daniel in sats parken. I've done it a few times and he has great energy, motivation and most important of all good music. Hard workout, can recommend ;)
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See what reviewers are saying
1) Too many people in Gentofte center around 5 pm. 2) Classes fully booked with waiting list which does not bode well for one’s own planning. People can unlist themselves from classes with only 2 ho... See more
Company replied
Brilliant instructors and service minded staff at the reception. But …. the lack of aircondition in the fitness room (“sal”) at Fisketorvet is becoming a big problem. When stepping into the room, wher... See more
Company replied
Gym is nice but dumbbells are always misplaced and personnel does not put them back in a logic order, even when on the rack they are in a random order and some of them are totally missing (it’s als... See more
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Company details
Written by the company
Vores vigtigste mission er at gøre din hverdag sundere og gladere gennem fysisk aktivitet. Vi byder alle velkomne, uanset hvem du er, og hvor meget du har trænet. Vores centre har kompetente og inspirerende personale, dedikerede holdinstruktører, uddannede personlige trænere, personale i hele åbningstiden og et bredt udvalg af udstyr. Med mere end 250 fitnesscentre i Danmark, Norge, Sverige og Finland glæder vi os til at motivere til træningsglæde hver eneste gang, og vi har et ambitiøst mål om at bidrage til folkesundheden gennem fysisk aktivitet. Vi værdsætter derfor al feedback, så vi kan blive endnu bedre - og på den måde motivere endnu flere 💙
Contact info
Copenhagen, Denmark
- sats.dk
3.4
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice people
24 March 2025
Unprompted review
Reply from SATS Danmark
Dear Anne Marie
Thank you so much for the five stars!
We are very glad to hear that you find our staff nice and friendly 💙
Best,
Alice / SATS
Reply from SATS Danmark
Dear Milos,
We are sorry to hear that our gym didn´t meet your expectations.
If you’d like to provide more details about your review and let us know which specific center you are referring to, you are always welcome to contact us directly so we can improve and give you a better experience in the future
If you want to avoid the busiest times at our center, you can check the app to see when the peak hours are for each center and try to visit during quieter times.
Best,
Alice / SATS
A very skilled coach for Pure Strength…
A very skilled coach for Pure Strength and good facilities and good size gym in Fields.
Missing a hot yoga space
15 March 2025
Unprompted review
Reply from SATS Danmark
Dear Sonan,
We're thrilled to hear that you enjoy our Pure Strength sessions and the facilities at our gym in Fields.
We truly appreciate your feedback regarding the hot yoga space – it's something we'll consider as we continue to improve and expand our offerings.
We hope to see you again soon!💪
Best,
Alice / SATS
I'm a member since 2011 and I think I…
I'm a member since 2011 and I think I will keep on going.
15 March 2025
Unprompted review
Reply from SATS Danmark
Dear Rita,
We greatly appreciate that you have been a member with us for so many years and that you wish to continue being our training partner 💙
We will do our best to keep giving you a great experience
Best,
Alice / SATS
Always perfect to visit sats
Always perfect to visit sats. Clean and orderly and good service
Of course i prefer the sats blox with incredible view since also live in building
14 March 2025
Unprompted review
Reply from SATS Danmark
Dear Micheal,
We’re thrilled to hear that you always have a great experience at SATS, and we’re glad you enjoy the clean and orderly environment as well as the service.
We completely understand your preference for SATS Blox – the incredible view truly makes it a special place to train.
We’re happy to have you as part of our community and look forward to seeing you again soon! 💙💪
Best,
Alice / SATS
Extremely Frustrating Experience – Terrible Customer Service!
I am absolutely livid! I’ve repeatedly reached out through emails, chats, and in-person visits to address ongoing issues that have NEVER been resolved. After all my attempts, I’m now being told that nothing can be done. It’s outrageous! The lack of customer service and the utter disregard for goodwill is beyond disappointing.
For years, I’ve been promised benefits that I never received, even after asking for them multiple times—long before 2025. And now, when I ask again, I’m told it’s too late? You’re blaming me for not using benefits that were NEVER provided in the first place. How is that even remotely reasonable?!
It’s beyond frustrating to be treated like this. The complete lack of accountability and professionalism is appalling. It’s clear that this company doesn’t care about its customers—just about making money. I’m disgusted by how poorly they handle customer issues, and I would NEVER recommend them to anyone.
This is a prime example of a company that doesn’t value its customers. Shame on you for your disgusting customer service!
14 March 2025
Unprompted review
Reply from SATS Danmark
Dear Amandip,
I sincerely apologize for the frustration and disappointment you've experienced. Your feedback is important to us, and I am truly sorry for the inconvenience caused by the unresolved issues you’ve encountered. It’s clear that we have fallen short of meeting your expectations, and for that, we deeply regret the experience.
I understand how upsetting it must be to feel like your concerns have not been addressed after multiple attempts. Our goal is always to offer the best possible service and support, and I can assure you that this is not the level of customer experience we aim to provide
If you still want us to look in to your case any further, to see if there is anything else we can do for you, please dont hesitate to contact us directly
Best,
Alice / SATS
SATS Fields’ sauna policy is a joke
SATS Fields’ sauna policy is a joke. They claim it closes 15 minutes before the facility’s closing time, but in reality, it’s often shut down 30–40 minutes early. This frustrates many customers, yet staff continue to ignore requests to follow the stated closing time.
12 March 2025
Unprompted review
Reply from SATS Danmark
Dear Daniel,
I completely understand your frustration regarding the sauna sometimes closing long before the center closes.
Of course, we want our members to have access to all the facilities they pay for, and I will ensure that the internal processes regarding closing routines are followed up on.
However, we always recommend following the staff's instructions, as there may sometimes be various factors that require the sauna to close earlier than scheduled
Best,
Alice / SATS
The gym was nice and empty
12 March 2025
Unprompted review
Reply from SATS Danmark
Dear Alex,
Thank you so much for the 5 stars
We are glad to hear, that you have had a good experience in our gym and that it wasn't too crowded for you 🤩💙
Thank you for choosing us as your workoutpartner!
Best,
Alice / SATS
My inquiry handler
My inquiry handler, Per, showed an exceptional level of professionalism and problem handling with the issues I was facing, he responded to my inquiry via email and on call and made sure he resolved the matter In a timely manner.
Per was very understanding of the issue and this is what should be expected from customer service but unfortunately not everyone does this, which is why I was really lucky to have Per as a problem solver, thank you for your efforts Per, I hope you are well appreciated by your employers and I hope they can find more people like you.
12 March 2025
Unprompted review
Reply from SATS Danmark
Dear Ahmed,
It makes us so happy to hear that you had the pleasure of Per's service!
He is an absolute star in our customer service team and has a perfect flair for professionally handling and understanding our members' issues.
Thank you for taking the time to share your experience with us. I will make sure to pass on your feedback to Per 💙
Never hesitate to contact us again if you need help in the future!
Best,
Alice / SATS
Don’t waste your money on this place
Don’t waste your money on this place. Go to other gyms. They are overbooked, overpriced and borderline rude.
The sauna almost never works and the utilities are super dirty.
11 March 2025
Unprompted review
Reply from SATS Danmark
Dear Diana,
We're truly sorry to hear about your negative experience at our gym. We strive to maintain a clean and comfortable environment for all of our members, and it’s disappointing to hear that we fell short in this regard.
Regarding the sauna and cleanliness, we sincerely apologize for any inconvenience you’ve experienced. We take maintenance and hygiene seriously and will address these issues promptly with our team to ensure improvements.
As for your concerns about pricing and availability, we understand that our members' experiences are important, and we will review our current offerings to ensure they provide value. Your feedback is important to us, and we appreciate you bringing these matters to our attention.
If you’d like to discuss your concerns further, please feel free to contact us directly. We hope you’ll give us the opportunity to improve your experience moving forward.
Best,
Alice / SATS
Cleanliness in the changing rooms can…
Cleanliness in the changing rooms can improve, dust is thick above lockers and not clean
8 March 2025
Unprompted review
Reply from SATS Danmark
Dear Grant,
Thank you for taking your time to tell us, where we can improve.
Our cleanliness is super important to us, and we would love to be able to give you a better and more clean experience in the future!
Please feel free to let us know which specific gym this is about by contacting us directly💪
Best,
Alice / SATS
Fun classes and comfortable facilities
1 March 2025
Unprompted review
Reply from SATS Danmark
Dear Julia,
We are really happy to hear that you find our classes fun and like our facilities 💙
We are looking forward to seeing you in SATS again 💪
Best,
Alice / SATS
Generally the facilities are okay
Generally the facilities are okay. However, they could do a better job about maintaining equipment. Also, the ventilation in the bathrooms isn't working and so they often smell a bit. I do like the fact that this location actually has a sink that isn't next to a toilet. I feel better about filling up my water bottle there.
1 March 2025
Unprompted review
Reply from SATS Danmark
Dear Daniel,
Thank you for sharing your feedback with us. We're glad to hear that you appreciate the sink in away from the bathroom area for filling up your water bottle!
We also take your concerns seriously about the equipment maintenance and ventilation, and we’ll look into improving these aspects to ensure a more pleasant experience for all members.
We truly value your input and will work on making improvements where needed. Thanks again for your review 💪
Best,
Alice / SATS
Good training center
Good training center, i wish there were more options that help with OCR training and cross fit. But quite good.
24 February 2025
Unprompted review
Reply from SATS Danmark
Dear Stefania,
We're glad to hear that you've had a positive experience at our training center.
We appreciate your feedback regarding OCR training and CrossFit options. While we currently offer a variety of training options, we are always looking for ways to improve and expand our offerings.
We'll definitely take your suggestion into consideration as we continue to enhance our services.
Thank you for choosing us, and we hope to see you at the gym again soon! 💪
Best,
Alice / SATS
Bit expensive but worth it if you do…
Bit expensive but worth it if you do sauna!
21 February 2025
Unprompted review
Reply from SATS Danmark
Dear Arantxa,
We're glad to hear that you find the experience worth it, especially with the sauna.
We understand that pricing is an important factor, and we’re happy to know that you feel it’s a good value for the services offered.
We hope to continue providing you with a great experience every time you visit 💙
Best,
Alice / SATS
Reply from SATS Danmark
Dear MG,
Thank you so much for the five stars!
We are thrilled to hear, that you like our instructors 🤩
Thank you for choosing us as your workout partner!
Best,
Alice / SATS
My pt does a great job, 5 stars!
My personal trainer is doing a very competent job, including ongoing developing the physical exercises, and support on my performance of the exercises. 5 stars!
However, Sats could be much more active and specific in encouraging to avoid obviously unnecessary noise when performing and not least "finalise" the "heavy" exercises !!
14 February 2025
Unprompted review
Reply from SATS Danmark
Dear Kristian,
Thank you for your kind review and the 5-star rating! We're thrilled to hear that your personal trainer is providing competent support and helping you progress with your exercises 💪
We appreciate your feedback regarding noise levels and the finalization of heavy exercises.
While we cannot control the noise entirely, as it is a fitness center where some level of sound is inevitable, we understand your concerns and will continue to encourage a focused and respectful environment.
Your suggestions are valuable to us, and we will share them with the team to ensure the best possible experience for everyone.
Thank you again for your insights, and we look forward to continuing to support your fitness journey! 💙
Best,
Alice / SATS
The gym is always crowded and the steam…
The gym is always crowded and the steam room has been out of order for over a year now, causing many people to flock to the sauna and overwatering it.
7 February 2025
Unprompted review
Reply from SATS Danmark
Hi Peter Deak
I do understand that peak hours can get busy, and we appreciate your patience. Regarding the steam room, it has not been out of order but is now permanently closed. We do apologize for any confusion and understand that this has led to increased use of the sauna.
We’re always looking for ways to improve our facilities and member experience, so we appreciate your input!
Have a great day.
Best
Christine / SATS
Great availability of machines
Great availability of machines. Some could be changed/updates, especially handles/hooks etc that are quite used.
3 February 2025
Unprompted review
Reply from SATS Danmark
Dear you,
We are glad to hear that you like our machines 🌟
We will definitely look into whether any of our machines need to be updated or repaired so you can have an even better training experience in the futute! 💪
Best,
Alice / SATS
Reply from SATS Danmark
Kære Ole
Tak for dine 5 stjerner, dem er vi meget glade for! 🤩
Det er skønt at høre at du kan lide vores instruktør også!
De bedste hilsner
Alice / SATS
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