SATS Danmark Reviews 3,165

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Great Hyrox class training with Daniel in sats parken. I've done it a few times and he has great energy, motivation and most important of all good music. Hard workout, can recommend ;)

Company replied

Rated 2 out of 5 stars

1) Too many people in Gentofte center around 5 pm. 2) Classes fully booked with waiting list which does not bode well for one’s own planning. People can unlist themselves from classes with only 2 ho... See more

Company replied

Rated 3 out of 5 stars

Brilliant instructors and service minded staff at the reception. But …. the lack of aircondition in the fitness room (“sal”) at Fisketorvet is becoming a big problem. When stepping into the room, wher... See more

Company replied

Rated 3 out of 5 stars

Gym is nice but dumbbells are always misplaced and personnel does not put them back in a logic order, even when on the rack they are in a random order and some of them are totally missing (it’s als... See more

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Company details

  1. Fitness Center

Written by the company

Vores vigtigste mission er at gøre din hverdag sundere og gladere gennem fysisk aktivitet. Vi byder alle velkomne, uanset hvem du er, og hvor meget du har trænet. Vores centre har kompetente og inspirerende personale, dedikerede holdinstruktører, uddannede personlige trænere, personale i hele åbningstiden og et bredt udvalg af udstyr. Med mere end 250 fitnesscentre i Danmark, Norge, Sverige og Finland glæder vi os til at motivere til træningsglæde hver eneste gang, og vi har et ambitiøst mål om at bidrage til folkesundheden gennem fysisk aktivitet. Vi værdsætter derfor al feedback, så vi kan blive endnu bedre - og på den måde motivere endnu flere 💙


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3.4

Average

TrustScore 3.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

HITT Classes Valby - IIya Podpolnyy

I have been attending HITT classes in SATS Valby with Ilya Podpolnyy. I have trained in Portugal and Scotland and I can confidently that he is one of the best fitness instructors I have trained with.

In every class he pushes everyone to the limit in the best possible way regardless of each one's fitness level. Ilya Podpolnyy also takes the time to correct and ensure that everyone is training correctly and safely while keeping the mood fun and full of energy- the music is always on point.

Thank you SATS for your great instructor!

28 June 2025
Unprompted review
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Reply from SATS Danmark

Dear Maria,

We’re truly happy to hear how much you’re enjoying the HIIT classes with Ilya at SATS Valby. It means a lot to us that you’ve trained in other countries and still consider him one of the best instructors you’ve worked with — that’s high praise, and we couldn’t agree more! 💙

Ilya’s ability to challenge every member while prioritizing safety, technique, and energy is exactly the kind of training experience we strive to deliver. We’ll be sure to pass your kind words on to him — he’ll be thrilled!

Thanks again for taking the time to share your experience. We look forward to seeing you in many more classes! 💪

Best,
Alice / SATS

Rated 1 out of 5 stars

Terrible experience

Terrible experience. I am alergic to frangances and I have experienced several times that the whole center is filled with some sort of parfum. I have asked around, and other members have told me that it comes from the ventilation system that is connected to the sauna. I can confirm this because I have also been to the sauna and had to leave because the smell was so strong and invaded the whole dreasing room. This is worse specially in the Adelgade, Nygårds and Falkoner. I have repeatedly asked them to fix it with no luck. It’s super sad that such a fitness chain that identifies self as the biggest and best chain in the Nordics, does not know how to respect their members. I am quitting my membership immediately, and don't recommend anybody to join.

Update: to my surprise, SATS has replied denying what I have experienced dozens of times. Not only you ignore your members, you also gaslight their feedback. Well done SATS!

26 June 2025
Unprompted review
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Reply from SATS Danmark

Hi Mia,

I’m truly sorry to hear about your experience with the ventilation in some of our centers.
Our ventilation system is not connected to the sauna. Instead, it draws in fresh air from outside and circulates it throughout the various rooms.

I will, of course, pass your feedback on to the department in charge of the ventilation system.

I am sad to see you leave us as a member and I hope we can restore your trust.

Best regards,
Stine / SATS

Rated 5 out of 5 stars

Victoria is an awesome instructor for…

Victoria is an awesome instructor for the Pure Strength classes! 💪🏻

25 June 2025
Unprompted review
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Reply from SATS Danmark

Dear Jonas,

Thank you so much for your lovely feedback! We totally agree – Victoria is an awesome instructor, and we’re so happy to hear you’re enjoying her Pure Strength classes 💪

Best,
Alice / SATS

Rated 5 out of 5 stars

Sylvester Torp is a great personal…

Sylvester Torp is a great personal trainer, he really knows his stuff. Slusseholmen gym is compact but functional

23 June 2025
Unprompted review
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Reply from SATS Danmark

Hi Rob,

Thank you for your kind words! 🌟
I'm happy to hear that Sylvester has made such a positive impact.
We are also happy to have him on our team, and we will forward you kind words to him.

We're also glad you find the Sluseholmen functional — that’s exactly the welcoming and efficient atmosphere we aim for.

Thanks for choosing us as your trainingpartner!💙

Kind regards
Stine/ SATS

Rated 5 out of 5 stars

Friendly staff

Staff is friendly and always ready to help. Only thing is your ventilation system is not working properly and it is to hot inside. Overall ok.

21 June 2025
Unprompted review
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Reply from SATS Danmark

Hi,

Thank you for your feedback and kind words about our staff –We are so happy to hear that.

I’m sorry to hear the gym feels too hot, it’s not our intention for our centers to feel too warm during workouts.
I have passed on your feedback to the team in charge of the ventilation system.

Thank you for letting us be your training partner 💙

Kind regards
Stine/ SATS

Rated 3 out of 5 stars

The machines are dirty and is no…

The machines are dirty and is no ventilation in summer is very warm.

19 June 2025
Unprompted review
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Reply from SATS Danmark

Dear Delfina,

We’re sorry to hear that the cleanliness of the machines and the temperature during summer have not met your expectations. Clean and well-maintained equipment, along with a comfortable training environment, are very important to us, and we take your concerns seriously.

We would be happy to forward your feedback to the local club team so they can look into the cleaning routines and the ventilation situation, so please don’t hesitate to specify which gym location you’re referring to.
If you ever notice something that needs immediate attention during your visit, please don’t hesitate to let a staff member know – we’re always happy to help on the spot.

Thanks again for bringing this to our attention. We hope to welcome you back for a better experience soon 💙

Best,
Alice / SATS

Rated 1 out of 5 stars

High price owful cancelled classes

For almost two years in nørrebro sats body attack classes on wednesday get cancelled and they just say that is it. So disappointing

18 June 2025
Unprompted review
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Reply from SATS Danmark

Dear Mehran,

We completely understand that the decision to discontinue Body Attack can be frustrating. Unfortunately, we have experienced ongoing challenges in finding enough qualified instructors for this specific class, which is why we’ve made the decision to prioritize other, similar group training concepts in the schedule.

Since Body Attack will continue until the end of 2025, we do not yet know exactly what the group schedule will look like in the individual clubs beyond that point.

Our dedicated group training coordinators will, of course, do their best to ensure that it is replaced with other high-energy and exciting concepts, so that our Attack members can continue to get their heart rates up with us!
We truly hope you’ll discover a new favorite class to fall in love with at SATS.

Best,
Alice / SATS

Rated 1 out of 5 stars

Not Acceptable behavior

SATS Lyngby

Today there was a notice outside the Women’s Changing Room stating there were men doing work.: In fact the whole area was a no go area.
No toilets were available : no use of showers or sauna as there workmen everywhere…. I was informed there was nothing to be done and that was just how it was!
When you join a Fitness /Gym it should provide full access at least to a toilet, not a man’s toilet.
The attitude I was shown was not great : no apology but I almost felt as if it was me that was the problem. Having no possibility to bathe after a work out is not OK!!

17 June 2025
Unprompted review
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Reply from SATS Danmark

Hi Rosemary,

I'm truly sorry for the inconvenience caused by your inability to access all the facilities in the women’s changing room.

We always do our best to inform members in advance about any maintenance work or limited access to our facilities. However, from time to time, unforeseen issues arise that require urgent repairs.

Please know that our intention is never to cause disruption. On the contrary, these minor renovations and improvements are carried out to ensure you have the best possible environment before, during and after a workout.

I’d also like to mention that there are alternative toilets available in the centre, separate from the changing rooms.

I’m sorry if you felt that our staff were impolite, that is certainly not the experience we want any of our members to have. I will, of course, forward your feedback to the relevant department.

Best regards,
Stine / SATS

Rated 5 out of 5 stars

Nice, clean premises. Friendly staff.

Nice clean premises. Friendly staff.

16 June 2025
Unprompted review
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Reply from SATS Danmark

Hi Anne,

Thank you so much for your 5 stars and kind words! 🤩
I'm so happy to hear that you found our gym clean and our staff friendly. They are our everyday superheros!

Thank you for choosing us as your workout partner!💙

Best,
Stine / SATS

Rated 5 out of 5 stars

There is a great benefit from Yoga…

There is a great benefit from Yoga lesson thanks to the best yoga teacher we have had.

13 June 2025
Unprompted review
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Reply from SATS Danmark

Hi Anna,

Thank you for your kind words!

We are so happy to hear that you've experienced such positive benefits from our yoga class and that you liked our instructor!

We look forward to seeing you in class again soon!💙🧘

Kind regards
Stine/ SATS

Rated 4 out of 5 stars

A bit expensive but worth it :)

12 June 2025
Unprompted review
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Reply from SATS Danmark

Dear Boris,

Thank you so much for your kind words! We're happy to hear that you found the experience worth it!

Thanks for making us your training partner – we’re excited to be part of your training journey!💙

Best regards,
Stine / SATS

Rated 5 out of 5 stars

Always very good training and lots of…

Always very good training and lots of smiles and encouragement.

4 June 2025
Unprompted review
SATS Danmark logo

Reply from SATS Danmark

Hi Pernille,

Thank you so much for giving us 5 stars! We're so happy to hear that you enjoy the training and the positive atmosphere!

Thank you for choosing us as your training partner.💙

Kind regards
Stine / SATS

Rated 4 out of 5 stars

A great Gym to be a part of!

Really nice gym to be a part of. It will be nice if the SATS group could improve on cleanliness of the clubs, I have noticed that in the evenings the clubs are not well maintained.

3 June 2025
Unprompted review
SATS Danmark logo

Reply from SATS Danmark

Thank you so much for your kind words – we’re really happy to hear that you enjoy being part of our gym!

We also truly appreciate your feedback regarding the cleanliness in the evenings. It’s important to us that our clubs are welcoming and well-maintained at all times, and we’re sorry to hear that this hasn’t always been the case during your visits.
Please don’t hesitate to reach out to our staff if you have any concerns or thoughts – we’re always here to help.

Thanks again for taking the time to share your experience – it helps us improve.

Best regards,
Katja / SATS

Rated 5 out of 5 stars

Great bodypump hour

Demanding, but wonderful instructor leading an intense bodypump hour to produce enough sweat to keep the adrenaline pumping for hours afterwards.

30 May 2025
Unprompted review
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Reply from SATS Danmark

Hi Besher

Thank you so much for your great review! 💪 We're thrilled to hear you enjoyed the BodyPump class and felt the energy long after – that's exactly the kind of experience we aim to deliver.

Our instructors work hard to challenge and motivate, and it’s fantastic to know it made an impact. We hope to see you back in class soon for another adrenaline boost!

Best regards
Katja / SATS

Rated 5 out of 5 stars

Best clubmanager ever .!!

22 May 2025
Unprompted review
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Reply from SATS Danmark

Dear Linn,

We are so happy to hear that you like the clubmanager at your gym!

Please feel free to elaborate which specific gym it concerns so we can pass on the feedback 💙

Best,
Alice / SATS

Rated 5 out of 5 stars

Great gym

Great gym! Always a great atmosphere and friendly staff.

21 May 2025
Unprompted review
SATS Danmark logo

Reply from SATS Danmark

Dear Dennis,

We are happy to hear that you like the atmosphere at our gym and find the staff friendly 😍💙

Thank you for being a part of our workout community!

Best,
Alice / SATS

Rated 5 out of 5 stars

I love my gym

I love my gym. But let’s be honest. A lot has happened with the basic maschines. Maybe it’s time for Sydhavnen to get some new equipment.

9 May 2025
Unprompted review
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Reply from SATS Danmark

Dear Niddal,

we're really glad to hear that you love your gym!

We also appreciate you sharing your thoughts about the equipment.

We’re always working to improve our facilities, and feedback like yours is important in helping us prioritize updates. We’ll make sure to pass your input on to the relevant team for consideration regarding future upgrades at SATS Sydhavnen. 💪💙

Best,
Alice / SATS

Rated 5 out of 5 stars

Silvester is doing a great job

Silvester is doing a great job at Sats in Sluseholmen. Funny, motivational, professional and makes it easy to learn how to workout.

15 May 2025
Unprompted review
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Reply from SATS Danmark

Dear a a,

We're thrilled to hear that you find Sylvester funny, motivational, and professional — and that he helps make learning how to work out enjoyable and easy. We'll be sure to pass your kind words on to him 💪

Best,
Alice / SATS

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