Sargasso & GreyReviews 

171
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the beautiful, elegant, and stylish shoes that are also incredibly comfortable and well-made. Many reviewers, especially those with wide feet or bunions, express immense satisfaction in finally finding shoes that fit perfectly without sacrificing style or comfort. The service is frequently described as efficient, reliable, and incredible, with prompt delivery and excellent customer support. However, some people mentioned issues with sizing, finding that shoes were either too big or too small, even within the same size range, or that the extra-wide fitting was not always as expected. A few other people also felt that certain styles pressed on their bunions or that the leather was initially hard, requiring a break-in period.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful, stylish, and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent craftsmanship and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Return policy

Clients share ambiguous opinions on the return policy, with many finding the process easy and problem-free,... See more

Service

Consumers find service to be positive, consistently describing it as efficient, reliable, and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always an efficient and reliable service. The sandals ordered were really lovely but unfortunately didn't quite fit around the toe area. Thought I would try wide fit and have ordered extra wide i... See more

Company replied

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied


Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(171)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service at last!

Excellent choice of styles Marvellous that one may converse with the owner on'chat ' mode
Superb advice and return service.
This was my first foray into online shoe shopping and it could not have been more positive
This is a trustworthy company.
I would have liked some party type shoes for the festive season perhaps I am being super self indulgent though
I have decided on my classy black suede from Sargasso
I am seriously looking forward now to summer purchases which previously have been very difficult due to my wide foot.

11 January 2017
Unprompted review
Rated 4 out of 5 stars

Stylish shoes and prompt customer service

Very happy with the shoes I ordered - it makes such a difference to have stylish shoes that are so roomy in terms of width!

Upon ordering, I was mistakenly sent the wrong size which was recognised by Sargasso & Grey before the shoes arrived and was immediately rectified. The right sized pair being sent immediately.

Delighted to have found Sargasso & Grey and can't wait for the new season!

11 January 2017
Unprompted review
Rated 4 out of 5 stars

Lovely Shoes

These shoes have lovely choice of colour, very stylish for any age and most importantly very comfortable!

11 January 2017
Unprompted review
Rated 5 out of 5 stars

sargasso shoes a prince charming company

Service fantastic phoned nearly out of hours on a saturday, my phone call was returned out of hours and my enquiry answered with friendly excellent customer service, i wanted to order a pair of shoes, the lovely Katie took my order over the phone so wonderful as i wasn't fobbed off to order over the web. Shoes oh my goodness leopard print eee fit lie a glove and i am very fussy. Thankyou so much. Love them

16 December 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look