Bought the christmas offer of the double cleanse set as I wanted to try rapid radiance cleanse. Not surprised i already love this addition to my ever growing Sarah chapman wardrobe ❤️ Thank you for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always, another amazing Facial at Sarah Chapman. Stacie is FABULOUS & her wealth of knowledge, tips & advice is priceless! Clinic is always clean & welcoming, efficient & professional. Instant res... See more
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Fantastic customer service. I’ve been an avid user of Sarah Chapman products and bought their face steamer and extractor a couple of years ago. I lost one of the parts and asked the team where I could... See more
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I am so thrilled to have discovered Sarah Chapman skincare products. The website is easy to use and products dispatched very quickly. Their customer care is exemplary. Jack is always courteous, frie... See more
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Company details
Written by the company
Renowned as London’s most sought-after facialist, Sarah Chapman is the founder and formulator behind the award-winning Skinesis skincare range and clinic. With over 20 years of experience and advanced training in cosmetic science, Sarah has developed a reputation for delivering transformative results through a unique combination of cutting-edge technology, potent active ingredients, and her signature massage techniques. At the heart of Sarah Chapman Skinesis is a science-driven, hands-on approach to skincare. Each product is inspired by the real-life concerns of over 15,000 facials performed annually at her Chelsea-based Skinesis Clinic – a trusted destination for A-list clients and beauty insiders alike. From collagen therapies to microneedling and laser treatments, the clinic delivers radiant, red carpet-ready skin. Launched in 2008, the Skinesis product line brings this expertise home with results-driven formulas that blend advanced actives like peptides, stem cells, and vitamins with high-performance botanicals and essential oils. The result? Proven, luxurious skincare designed to transform your complexion and deliver the legendary Skinesis glow.
Contact info
United Kingdom
- customercare@sarahchapman.com
- sarahchapman.com
4.7
Excellent
90 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Love all of my Sarah Chapman products
Love all of my Sarah Chapman products!
The texture and smell of The Ultimate Cleanse is wonderful and my skin feels silky, clean and refreshed after use making it a great base for my serums and creams. Highly recommend.
23 April 2026
Reply from sarahchapman.com
Dear Wendy,
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear how much you’re enjoying your Sarah Chapman products, and especially that Ultimate Cleanse has become such a valued part of your routine. It’s lovely to know the texture and sensorial experience resonate with you, and that it’s leaving your skin feeling beautifully clean, silky and perfectly prepped for the rest of your skincare.
Your recommendation truly means a great deal to us, and we’re so pleased to be part of your daily ritual.
Warmest wishes,
Jack
Sarah Chapman Customer Care
Fantastic customer service
Fantastic customer service - promptly replaced an item that was not up to standard
21 April 2026
Reply from sarahchapman.com
Dear Clare,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our team was able to resolve this for you quickly. While we’re sorry that the original item did not meet our usual standards, it’s wonderful to know that the replacement process was smooth and met your expectations.
Providing prompt, thoughtful support is incredibly important to us, so your feedback truly means a lot.
Warmest wishes,
Jack
Sarah Chapman Customer Care
Reply from sarahchapman.com
Dear SWY,
Thank you for your kind words.
We’re so pleased to hear that your experience felt swift, helpful, and caring, which is exactly what we strive to deliver with every interaction. Providing timely support while ensuring you feel looked after is incredibly important to us.
We truly appreciate you taking the time to share your feedback, and we look forward to assisting you again in the future.
Warmest wishes,
Jack
Sarah Chapman Customer Care
Double cleanse
Bought the christmas offer of the double cleanse set as I wanted to try rapid radiance cleanse. Not surprised i already love this addition to my ever growing Sarah chapman wardrobe ❤️
Thank you for fabulous products.
8 April 2026
Reply from sarahchapman.com
Dear Allison,
Thank you so much for sharing this lovely feedback.
We’re thrilled to hear you discovered the set and that Rapid Radiance Cleanse has become a new favourite. It’s such a beautiful addition to any routine, especially for that instant glow and gentle resurfacing.
It means so much to us to be part of your growing Sarah Chapman collection, and we’re delighted the products continue to deliver for you.
Warmest wishes,
Jack
Sarah Chapman Customer Care
Reply from sarahchapman.com
Dear Sara,
Thank you so much for your kind words.
We’re delighted to hear that you found our response helpful and prompt. Providing timely, thoughtful support is always our priority, so it truly means a great deal to know this made a difference to your experience.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Warmest wishes,
Jack
Sarah Chapman Customer Care
Lost my charger from a product and I…
Lost my charger from a product and I asked back for help; promptly was answered and I got free replacement. Very grateful and Impressed!!!
8 April 2026
Reply from sarahchapman.com
Dear Daniela,
Thank you for your wonderful review. We are so pleased to hear that our team could assist you quickly and provide a replacement charger for your product.
At Sarah Chapman, we always want every part of your experience with us to feel seamless and supportive, so it is lovely to know we could help resolve this for you promptly. Your kind words mean a great deal to us, and we are delighted to have left such a positive impression.
Warmest wishes,
Jack
Sarah Chapman Customer Care
Dealt with a problem that wasn’t their…
Dealt with a problem that wasn’t their fault very quickly so a very good outcome.
30 March 2026
Reply from sarahchapman.com
Dear Diane
Thank you for taking the time to share your experience.
We’re so pleased to hear that the issue was resolved quickly and that you were happy with the outcome. Even when something is outside of our control, we always aim to support our customers as efficiently and thoughtfully as possible.
Your feedback means a great deal to us, and we’re delighted we could turn this into a positive experience.
Bestwishes,
Sarah Chapman Customer Care
Always a good experience with Sarah…
Always a good experience with Sarah Chapman
Highly recommend them
1 April 2026
Reply from sarahchapman.com
Dear Martyn,
Thank you so much for your kind words and for your continued support.
We’re delighted to hear that you consistently have a positive experience with Sarah Chapman. Your recommendation truly means a great deal to us, and it’s wonderful to know we’re a trusted part of your skincare journey.
We look forward to welcoming you back again soon.
Best wishes,
Jack
Sarah Chapman Customer Care
VeryGood quality products
VeryGood quality products
Great customer service
Very good loyalty rewards
31 March 2026
Reply from sarahchapman.com
Dear Sheela,
Thank you for taking the time to share your experience with us.
We’re so pleased to hear you’re enjoying the quality of our products, and that both our Customer Care team and loyalty programme have made a positive impression. Creating a seamless, rewarding experience for our customers is always our priority, so your feedback truly means a great deal.
We’re grateful for your support and look forward to continuing to be part of your skincare routine.
Warmest wishes,
Jack
Sarah Chapman Customer Care
Spicule Collagen Infusion Mask
I enquired about the best time of day to use the mask and had an answer from Jack very quickly. The products are all amazing and Jack was super helpful.
31 March 2026
Reply from sarahchapman.com
Dear TB,
Thank you so much for taking the time to share your experience.
I’m so pleased I could assist you with your question on the best time to use the Spicule Collagen Infusion Mask.
It’s our latest product, and knowing you’re getting the most from it is incredibly important to us.
Your kind words about both the product and your experience with our Customer Care team have been warmly received it’s always our aim to provide thoughtful, expert guidance alongside results-driven skincare.
If there’s ever anything more I can support you with, please don’t hesitate to reach out. I’m always here to help.
Warmest wishes,
Jack
Sarah Chapman Customer Care
Great customer service.
Had a small problem but it was sorted out very quickly and efficiently. Thank you. Great customer service. Really like the product.
19 March 2026
Reply from sarahchapman.com
Dear Alision,
Thank you so much for your kind feedback.
We’re delighted to hear that your concern was resolved quickly and efficiently, and that you felt well supported by our Customer Care team. Providing a seamless experience is always our priority, so it truly means a lot to know this was reflected in your experience.
We’re also so pleased to hear that you’re enjoying the product, which is the most important part.
Warmest regards,
Jack
Sarah Chapman Customer Care
Fraudulent practices
Under no circumstances, should you support this company or ever give them your credit card number. Customer service refuses to cancel subscriptions even after three completed rounds. This is nothing short of fraud.
18 March 2026
Unprompted review
Reply from sarahchapman.com
Dear L,
Thank you for taking the time to share your feedback.
We’re very sorry to read your comments and take any concerns of this nature extremely seriously. We would never wish for any customer to feel this way about their experience with us.
We have reached out to request further information to fully investigate your concerns. However, as we have not yet received a response, we have been unable to locate any active or past subscription linked to your details.
We would very much like to resolve this for you as quickly as possible. If you could kindly provide further information (such as the email address used to place your subscription or any order references), we will be able to look into this matter thoroughly.
Please contact us directly at CustomerCare@sarahchapman.com
and address your email to Jack. I will personally investigate your case.
Warmest regards,
Jack
Sarah Chapman Customer Care
I needed help navigating the web site…
I needed help navigating the web site and received an almost immediate reply.
So appreciate a company that has excellent customer service plus great products.
17 February 2026
Reply from sarahchapman.com
Dear Customer,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our team was able to assist you so promptly. Creating a seamless, supportive journey whether in clinic or online is incredibly important to us, so it truly means a lot to know you felt well looked after.
Your kind words about both our customer service and our products are deeply appreciated. We’re so pleased to have you as part of the Sarah Chapman community and look forward to supporting you again soon.
Warmest wishes,
Jack
Sarah Chapman Customer Care
I bought a cleanser and the pump…
I bought a cleanser and the pump dispenser was not working correctly. I contacted Sarah Chapman, and did actually manage to get the pump working- not perfectly but well enough to be able to use the cleanser.
I told SC this but they still sent me a new cleanser.
They handled the situation very well, in good time .
3 February 2026
Reply from sarahchapman.com
Dear Anna,
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that our Customer Care team was able to resolve this for you quickly and that you were happy with how the situation was handled.
When a product becomes usable, we always want to ensure your experience with Sarah Chapman is seamless and exceptional from start to finish, so we’re glad we could put this right for you.
Thank you again for your kind words and for choosing Sarah Chapman.
Warmest regards,
Jack
Sarah Chapman Customer Care
Reply from sarahchapman.com
Dear Ankush,
Thank you so much for your lovely feedback.
We’re delighted to hear that your query was resolved promptly and that you had a positive experience with our team. Providing efficient and supportive customer care is always our priority, and your kind words truly mean a lot to us.
All the best
Jack
Sarah Chapman Customer Care
Customer service was very responsive…
Customer service was very responsive and helpful. They went above and beyond to handle my request. I’m very pleased with the outcome and will be a loyal customer because of it.
29 January 2026
Reply from sarahchapman.com
Dear Cynthia,
Thank you so much for taking the time to share such a wonderful review.
We’re truly delighted to hear that our customer care team were responsive, supportive, and able to go above and beyond to support you.
Your loyalty means a great deal to us, and we’re so pleased we could deliver an experience that reflects the high standards we always strive for.
We look forward to welcoming you back soon
Warmest wishes
Jack
Sarah Chapman Customer Care
Super fast response to my emails!
Super fast response to my emails, helpful and efficient. Thank you!
27 January 2026
Reply from sarahchapman.com
Dear Sarah,
Thank you for your lovely feedback.
We’re so pleased to hear that our team were able to respond quickly and support you in a helpful and efficient way.
Delivering a seamless and positive experience for our customers is always our priority, and your kind words truly mean a lot to us.
Thank you again for taking the time to share your experience
Many thanks
Sarah Chapman Customer Care
Great products & service
1 January 2026
Unprompted review
Reply from sarahchapman.com
Dear Bella,
Thank you for sharing your feedback.
We're delighted to hear that your experience with us was quick and efficient. We always aim to provide a seamless and effortless service from start to finish.
Many thanks
Jack
Sarah Chapman Customer Care
Warm regards
Jack
Sarah Chapman Customer Care
Missing item, out of stock but still charged
I bought the face and body lift duo, but only part of the order was dispatched when I emailed to say part of the order was missing they said it
Was on back order as it was out of stock. I was not advised of this before. Ordering or after which is wrong but when they got back to me Marina apologised and issued a £10 voucher off my next order but this voucher did not work I tried several times and it’s been days now since emailing about this and no one responds at all so not the best service on 2 issues to be honest.
25 December 2025
Unprompted review
Reply from sarahchapman.com
Dear Leanne,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about the frustration you experienced with your recent order. I completely understand how disappointing this must have been, and I’d like to offer my sincere apologies.
I’m especially sorry that the messaging around the pre-order item was not as clear as it should have been. This was the first time we have offered a pre-order, and while we did our best to communicate this, I fully acknowledge that we fell short on this occasion. Your feedback has been shared with our e-commerce team to ensure that, should we facilitate pre-orders again in the future, the process and communication are much clearer.
I have also reviewed your previous correspondence with Marina. While I have not been able to identify a technical issue with the discount code that was issued, I appreciate that it did not work as expected for you. I have reached out separately to help resolve this for you and would be very grateful if you could reply when you have a moment, so we can ensure this is sorted promptly.
Once again, I’m truly sorry for the inconvenience caused and for the delay in getting back to you. Thank you for your patience, and I do hope we can restore your confidence in our service.
Warm regards,
Jack
Sarah Chapman Customer Care Team
Amazing Customer Care service
I am so thrilled to have discovered Sarah Chapman skincare products. The website is easy to use and products dispatched very quickly. Their customer care is exemplary. Jack is always courteous, friendly, knowledgable, and genuinely cares about customers and the lovely products. I would wholeheartedly recommend this company.
6 January 2026
Unprompted review
Reply from sarahchapman.com
Dear Simon,
Thank you so much for taking the time to share such a kind and thoughtful review.
We are absolutely delighted to hear how pleased you are with your experience of Sarah Chapman skincare, from the ease of using our website to the speed of dispatch.
Your comments about our customer care mean a great deal to us, and I’m personally very grateful for your lovely words. It’s always our aim to ensure every customer feels genuinely cared for, so knowing this has come across truly makes my day.
Thank you again for your wholehearted recommendation and continued support.
Warmest regards,
Jack
Sarah Chapman Customer Care Team
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