Many things are perfect like costumers care is very very good . But the product ( box ) is way to old and not much user friendly. I felt it difficult and unfortunately if I could give stars just to... See more
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When watching TV and I want to change Chanel or play back or even get up the information, it is very slow, sometimes it doesn’t work at all, sometimes the TV buffers for a few minutes and other... See more
Company replied
Best internet! Really great support, webside is clear and payment easy to use. This is the third company I use and the only one I want to stay with. I really recommend it and other companies should l... See more
Company replied
Hello, first of all, this internet company deserves a million stars. The customer service is super super super and the internet service is honest and fast 100/100. Now I am a new subscriber to the 100... See more
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Company details
Written by the company
Hej, det är vi som är Sappa! En kundvänlig och stabil telekomoperatör som levererar bredband, TV, streamingtjänster och telefoni till ca 500,000 hushåll i Sverige. För oss är det viktigaste att du får tjänster som är stabila, självklara och kraftfulla – lite som rinnande vatten. Det ska bara fungera, vara enkelt att använda och till ett vettigt pris. Vi erbjuder bredband i flera hastigheter, från 100 upp till 1000 Mbit/s, alltid med en kraftfull router som komplement. På tv- och streamingsidan hittar du allt från sport i världsklass på Viaplay och TV4 till underhållning från SkyShowtime. Vår kundsupport når du varje dag — oavsett om det är helg eller röd dag har vi någon på plats för att svara på dina frågor, för vi vet hur viktigt det är att din uppkoppling alltid fungerar.
Contact info
Falkenbergsgatan 3, 412 85, Göteborg, Sweden
- 0774-444 744
- sappa.se
3.7
Average
5K reviews
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Bra!!!!!!!
21 February 2026
Reply from Sappa
Hej Benjamin!
Tack snälla för ert omdöme tillbaka till oss på Sappa!
Så himla kul att du tycker att tjänsterna är bra och fungerar som det skall!
Om det dyker upp eventuella frågor eller funderingar är det bara att höra av er till oss så hjälper vi er vidare!
Vi önskar er en fortsatt fin dag!
Hälsningar från Ebba på Sappa!
Internet speed is incredibly unreliable
Internet speed is incredibly unreliable.
Many times during the day, our internet connection will drop from our expected 1gb/s speed to 3mb/s. At this time, ping will also spike. Getting assistance with this issue from customer support requires multiple follow up conversations without any clear path to a resolution.
21 December 2025
Reply from Sappa
Hi!
Thank you for you feedback. I have gone through your ticket and your profile, and I can see that you don't have a router from Sappa. The reason we're asking you to follow up is because we need you to disconnect your private router, and connect your computer directly to the network outlet instead. This allows us to troubleshoot and trace the problem. If your router was from Sappa we would be able to log in to it and troubleshoot the signal directly. I hope this clarifies the situation!
Please don't hesitate to contact us for further help if the problem persists despite disconnecting your own router.
I wish you a good weekend!
Vanja at Sappa
Reply from Sappa
Hej!
Tack för ditt femstjärniga omdömet till oss på Sappa. Vad kul att höra att du är nöjd med kanalutbudet! Skulle du ha några frågor eller önskemål på andra kanaler är du varmt välkommen att kontakta oss.
Ha en fin dag!
Mvh
Vanja på Sappa
Back to future
Many things are perfect like costumers care is very very good . But the product ( box ) is way to old and not much user friendly. I felt it difficult and unfortunately if I could give stars just to costumers care it would be definitely 5+ bit the product box for tv id stupid and it feels like a old tv system . Also I think the price is way to high compared to other platforms
14 March 2025
Reply from Sappa
Hi Synnøve!
Thanks for you feedback, I will definitely be sending your thoughts on you TV-box to our team for product development to look into. Happy to hear you've had such a positive experience with our customer service!
Have a good day!
//Andrea at Sappa
Enough Strong
4 December 2025
Reply from Sappa
Hi!
Thank you for your review and for the 4 stars! We’re glad to hear you’re satisfied with our service and we’ll keep working to make it even better.
King regards,
Vanja at Sappa
When watching TV and I want to change…
When watching TV and I want to change Chanel or play back or even get up the information, it is very slow, sometimes it doesn’t work at all, sometimes the TV buffers for a few minutes and other times it re-boots.
I have changed the batteries in the tv control but that hasn’t made a difference.
Also sometimes when I press the home button, SVT1 logo doesn’t have a white line around it, so I can’t change Chanel or scroll down for other services. I have to turn the TV off and turn on again to be able to do anything.
However, I am pleased that you have changed the local Svt news to region väst now.
15 October 2025
Reply from Sappa
Hi Nicholle!
Thank you for your feedback. We appreciate you taking the time to write to us!
I can't see that you have been in contact with us to sumbit a ticket regarding the playback issues or with your remote, but we would like to help you with this! Please contact us whenever you have the time and we'll make sure to help you. It sounds like you have some connectivity issues, so in this case we can troubleshoot your broadband connection. Im not sure what you mean with the white line/logo, but if you give us a call or send us a picture of it I'm sure we'll be able to fix that aswell.
Lastly - we're very glad to hear that you're happy about the upgrade regarding regional news! Don't hesitate to contact us if you have any other feedback, our customers' experiences are our top priority!
Kind regards,
Vanja at Sappa
Good response time!
11 July 2025
Reply from Sappa
Hi, thank you for your positive review!
We are very happy that you are satisfied with our response time – it means a lot to us. You are always welcome to contact us if we can help with anything else!
Have a nice day!
Regards, Lukas at Sappa
Company Rating: Million Stars Real Internet Service
Hello, first of all, this internet company deserves a million stars. The customer service is super super super and the internet service is honest and fast 100/100. Now I am a new subscriber to the 1000/1000 internet service and the result is the speed 950/950 and it reaches 1000/1000. Fast service, above-star service. I was subscribed to Telia, halebop, bridband2 and allente.se. During the month the internet service was very bad and the customer service is very bad. They steal the internet speed. I was subscribed to everyone 1000/1000 and the speed reaches me 200/250 and less. When I tell them that the internet is not good, they tell me that the router or the problem is from the computer. I have an Asus router that costs 6500 kroner and the computer costs 120,000 kroner. So how can I have a problem with the computer and the router?? And I discovered that they lie in customer service and maintenance department because I was previously subscribed to an Internet company and it was new but unfortunately the company went bankrupt and today I have a wonderful, super and excellent subscription from Sappa Bredband company, real speed 100/100 customer service 100/100 I will advise all my friends and neighbors to subscribe to this service which should have a company rating of one million stars Thank you for the service and my advice to everyone is to subscribe without thinking this company Sappa Bredband one million stars
26 June 2025
Unprompted review
Reply from Sappa
Hello Mohammed, thank you so much for your amazing review!
We are truly happy to hear that you are satisfied with both our internet speed and customer service. Your kind words mean a lot to us, and we’re proud to have earned your trust after your previous experiences.
At Sappa, we always do our best to provide fast, stable internet and friendly, helpful support. It’s great to know that you’re getting the speed you signed up for and that our team has made a positive impression. Thank you again for recommending us to your friends and neighbors – we really appreciate it!
Please get back to us if you have any more questions and we will help you the best way possible!
Best regards, Fabian at Sappa
Reply from Sappa
Hej Anna, tack för din recension!
Jag tog en kik på din profil och dessvärre är det endast den hastighet ni just nu har på erat avtal med oss den enda hastighet som vi kan leverera i nätet där ni bor.
Vi försöker alltid erbjuda våra kunder bra och pålitliga tjänster samt ett trevligt och proffsigt bemötande av våran support när man som kund är i behov av hjälp. Dessvärre har vi ingen möjlighet att få ner er månadskostnad då er tjänst är den enda vi kan erbjuda där ni bor.
Vänligen återkom om du har frågor eller upplever problem så hjälper vi er på bästa sätt.
Önskar dig en fortsatt bra dag!
Hälsningar, Fabian på Sappa
Reply from Sappa
Hej Anthony, tack för din positiva recension!
Det gläder oss så mycket att ni är så nöjda med oss som leverantör av TV-tjänst och bredband till din bostad. Vi jobbar konstant på att erbjuda våra kunder en bra och pålitlig tjänst i kombination med ett trevligt och proffsigt bemötande av våran support om man har frågor eller funderingar. I ditt fall verkar vi ha lyckats med just detta vilket såklart gör oss både stolta och glada.
Tveka inte på att höra av dig om du har vidare frågor eller funderingar så hjälper vi er på bästa sätt!
Hälsningar, Fabian på Sappa
Very very good:)
11 February 2025
Reply from Sappa
Hello Ashley, thank you for the review!
We are working for to make our customers happy and pleased with the services that we provide aswell as making our customers feel taken care of by our support.
Thanks again for the review, get back to us if you have any more questions and we will help you.
Have a nice day!
Best regards, Fabian at Sappa
Två * Ett *
Fastighet 100 mb/s istället för 1000 mb/s.
Update: 2024-12-11
Download: 131,88 Mbps
Upload: 110,31 Mbps
Ping idle: 6 ms (low 6, high 17, jitter 2)
Ping download: 422 ms (low 6, high 833, jitter 82)
Ping upload: 99 ms (low 9, high 259, jitter 27)
Ser det ut som 1000 Mbps? 422 ms ping?! 6 ms ping idle!?
6 December 2024
Reply from Sappa
Hej!
Tack för omdömet till oss på Sappa. Jag har kikat igenom din kundprofil och ser att det är bredband med hastigheten 1000/1000 vi levererar till dig. Om du har några frågor gällande avtalet eller abonnemanget är du varmt välkommen att höra av dig till vår kundtjänst! Vi finns tillgängliga via telefon, chatt och via formulären du själv kan fylla i på hemsidan (www.sappa.se).
Tveka inte att kontakta oss vid minsta fundering - vi finns här för att hjälpa!
Med vänliga hälsningar,
Vanja på Sappa
Good service
1 October 2024
Reply from Sappa
Hi!
Thank you for your review. I'm so glad to hear that you're happy with your services at Sappa.
Thank you for taking the time to give us your feedback. We really appreciate it!
Best,
Vanja at Sappa
Cant even log a case of slow internet…
Cant even log a case of slow internet on their websie, the pages is made so that you endlessly go in a loop, Internet was of for days, now slow internet and cant log any cases as their website doesnt seem to allow it. Have to call in... Worst service! Contemplating leaving them for another service provider.
9 September 2024
Unprompted review
Reply from Sappa
Hi Willem,
Thank you for reaching out and sharing your feedback. We’re sorry to hear about the issues you’ve encountered with our website and the slow broadband connection. We would appreciate if you could send us screenshots of the issues you're facing on the website, so we can investigate and fix the problem. Of course we want our website to function smoothly!
In the meantime, feel free to contact our customer service team directly by phone, and we’ll help you. We want to ensure that you get the help you need as quickly as possible.
We are sorry for the inconvenience and appreciate your patience.
Best regards,
Vanja at Sappa
Reply from Sappa
Hej Gunnela! Det betyder så mycket för oss att höra det. Så tack för att du tog dig tiden och skickade in ett så fint omdöme till oss!
Med vänliga hälsningar,
Ofelia på Sappa
Bra service👍
11 July 2024
Reply from Sappa
Hej Erik! Det värmer att höra, tack för ditt fina omdöme!
Mvh,
Ofelia på Sappa
The prices are so high and suddenly…
The prices are so high and suddenly they rise the prices
15 June 2024
Reply from Sappa
Hi Sohayb,
Thank you for your feedback. We understand your concern regarding the recent price increase. Our goal is to provide the best possible service and experience, which requires us to adjust the price due to rising operational costs.
I hope you feel you're getting your money's worth. Please dont hesitate to contact us if you have any questions!
Best regards,
Vanja from Sappa
One suggestion from me
One suggestion from me, do not link their invoice to your bank account. It is very difficult to stop their service. And once you connect their account, it is impossible to cancel it because of their system errors. And their customer service is totally rude and useless. I moved out to a new apartment some time ago, but was not able to cancel their service for 2 months. Meanwhile they kept charging the month fee while the new tenant of the apartment could connect their own internet service. Horrible company. Do not use it and I sincerely hope they will bankrupt soon.
1 June 2024
Unprompted review
Reply from Sappa
Hello!
Thank you for taking the time to submit your feedback.
Unfortunately you have not attached any contact- or customer information with your review, but please get back to us with contact info so that we can help solve this out.
Generally, we cancel all subscriptions and invoices to the end of the next month, depending on if the subscription has contract period left or not.
You agree to our terms when you sign up for the contract, and we also send you an e-mail after the order with confirmation of the order and a copy of the agreement.
I am sure we can sort this out together if you contact us again so that we can explain the details of your contract.
Hope you have a good day!
Kind regards,
Ellen at Sappa
Bra service
9 April 2024
Reply from Sappa
Hej Janne!
Stort tack för ditt femstjärniga omdöme. Vad roligt att läsa om din upplevelse av vår kundservice.
Vi hoppas att du kommer vara fortsatt nöjd med Sappa framöver. Du är alltid välkommen att höra av dig vid frågor eller funderingar.
Ha en härlig torsdag!
Med vänliga hälsningar,
Ellen på Sappa
Reply from Sappa
Hej Madeléne!
Tack för ditt femstjärniga omdöme om Sappa. Det gör oss superglada att du är nöjd med servicen du fått av vår kundtjänst.
Tveka inte på att höra av dig igen vid frågor eller funderingar.
Ha en fin vecka!
Med vänliga hälsningar,
Ellen på Sappa
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