Sansbay Reviews 

3
TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

3 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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2.9

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(3)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgraceful

Disgraceful

After informing the company of the appalling cheap trash I received for my £150 with missing items they refunded only half the money stating that items were not missing as the weight matched , I sent multiple photos of what can only be described as temu type metal LEGO pieces which clearly showed pieces missing , they then agreed to accept my return wanting me to send the goods back not to a UK address but to here
Guangzhou Office & Logistics:
37 Huanshi West Road,
Liwan District,
Guangzhou,
China

Stating as follows

As our fulfilment warehouse is located in Asia, typical tracked return costs range between £20–£40 depending on carrier.
We strongly recommend using a tracked shipping service, as we cannot be responsible for items lost in transit without tracking.

Although their online company address states

1 Maple Road, Bramhall,
Stockport, Cheshire
SK7 2DH,
United Kingdom

PLEASE BE WARNED this is clearly a scam company !!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid using this site

bought a £65 light fitting, took two weeks to arrive - its from china despite making out like it was in the UK. the box looked like it had been stamped on and was far too small. Opened up and realised the light fitting had been dismantled into about 30 pieces that need assembled, including inserting wiring through tubes and wiring up bulbs. a few crush bits. have emailed for a refund and currently waiting on a response as they said they couldnt see the very obvious damage on the last photo. Don't waste your time buying from here.

22 June 2026
Unprompted review
Sansbay logo

Reply from Sansbay

Thank you for your review, and we’re genuinely sorry that your experience with this order fell below the standard you expected.

We fully understand your frustration regarding the delivery time, packaging condition, and the amount of assembly required for the light fitting. The item was listed as requiring assembly, however we appreciate that in this case the level of assembly may have been more than anticipated.

After reviewing your concerns, we have issued a full refund for the item as a gesture of goodwill. We have also now removed this particular light fitting from our store while we review the product, packaging, and customer expectations around assembly.

We’re sorry again for the disappointment caused and appreciate you bringing this to our attention. We always aim to resolve issues fairly, and we hope the full refund shows that we have taken your concerns seriously.

Kind regards,
Customer Support Team

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