I expected the product to be packaged in more protective layers, since we're talking about a product that is made of plastic, has fragile parts and we all know how the delivery companies treat the p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery service bad, communication bad (so far nobody is answering my emails) Later edit: leaving my review as it stands because I was prompted to rate the experience before the product even ar... See more
Company replied
It was really easy to find what I wanted on the site. In terms of the products I was looking for I found here the best prices on the market. The delivery was really smooth, the products were delivere... See more
Company replied
I purchased a Gardena - garden fork and I’m very satisfied with the whole process. The order was easy to place, delivery was faster than expected, and the product is solid and well‑made. Packaging was... See more
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Company details
Written by the company
Încă din 2008, SANITINO a fost un partener de încredere în domeniul echipamentelor de baie și bucătărie, precum și al produselor pentru casă și grădină. Oferta noastră include o gamă variată de obiecte sanitare, baterii, cabine de duș, mobilier pentru baie, oglinzi și accesorii de baie. Și asta nu e tot! De asemenea, oferim echipamente de bucătărie și produse pentru casă și grădină. Aici poți alege din peste 350.000 de produse pentru baia, bucătăria sau grădina visurilor tale. Ne dorim să îți oferim o experiență de achiziție confortabilă, motiv pentru care îți punem la dispoziție un stoc extins de produse, consiliere profesională și actualizări regulate ale noutăților prin intermediul blogului nostru și al rețelelor sociale. Suntem o companie 100% cehă, însă magazinele noastre online sub marca unică SANITINO funcționează și în alte țări europene, precum Slovacia, Italia, Olanda, Belgia, Franța, Austria, Germania, Spania, România, Polonia și Ungaria.
Contact info
Moravska 1259, 570 01, Litomysl, Czech Republic
- +40312294744
- info@sanitino.ro
- sanitino.ro
4.1
Great
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They send my products not in the…
They send my products not in the original package. The products are complete. It's ok. The price are rights.
30 April 2026
Reply from SANITINO
Hello,
Thank you for your feedback. We’re sorry that the packaging caused any confusion and that it may have given the wrong impression. As mentioned in the product description on our website, the packaging is done this way strictly for protection purposes.
We’re glad to hear that your products arrived complete and that you are satisfied with the price.
SANITINO Team.
Reply from SANITINO
Hello,
Thank you very much for your review. We’re glad to hear that you were satisfied with the product.
We appreciate your trust and hope to welcome you again.
SANITINO Team.
Great great great
Great great great - fast international shipping - product well packed, and price was excelent.
Thanks.
6 May 2026
Reply from SANITINO
Hello,
Thank you very much for your review. We’re glad to hear that you were satisfied with the fast international shipping, the product packaging, and the excellent price.
Thank you for your trust, and we’ll be happy to welcome you again.
SANITINO Team.
Reply from SANITINO
Hello,
Thank you very much for your positive review.
We are glad to hear that you found our website easy to navigate and that you appreciated the support provided by our team.
Your feedback means a lot to us, and we hope to welcome you again soon!
SANITINO Team
Geberit toilet sistem actuation flaps
The product was what was ordered and was delivered quickly.
24 April 2026
Reply from SANITINO
Hello,
Thank you very much for your positive review.
We are glad to hear that the Geberit toilet system actuation flaps were exactly as ordered and that the delivery was fast.
We appreciate your feedback and hope to welcome you again soon!
SANITINO Team
Reply from SANITINO
Hello,
Thank you very much for your excellent review.
We are truly happy to hear that you are satisfied with your experience. Your feedback means a lot to us.
We look forward to welcoming you again!
SANITINO Team
Reply from SANITINO
Bună ziua,
Vă mulțumim frumos pentru recenzia pozitivă.
Ne bucurăm foarte mult că sunteți mulțumit de produs și de comanda plasată la noi. Sperăm să vă bucurați de produs cât mai mult timp.
Vă mai așteptăm cu drag!
Echipa SANITINO
Everything went well
Everything went well. I have already installed the faucet on the sink and I am satisfied. It is beautiful and works flawlessly.
23 April 2026
Reply from SANITINO
Dear Customer,
Thank you very much for your kind feedback!
We are happy to hear that everything went well and that you are satisfied with the faucet. It’s great to know that it meets your expectations both in design and functionality.
Should you need any assistance in the future, please feel free to contact us anytime.
Kind regards,
Sanitino Team
Reply from SANITINO
Bună ziua,
Vă mulțumim pentru mesaj și pentru feedback-ul pozitiv!
Ne bucurăm să auzim că produsul a ajuns în condiții optime și că este conform așteptărilor dvs. Apreciem că v-ați făcut timp să ne transmiteți această experiență.
Dacă veți avea nevoie de ajutor în viitor sau de recomandări, rămânem cu drag la dispoziția dvs.
Vă dorim să vă bucurați de produs!
Cu stimă,
Echipa Sanitino
Reply from SANITINO
Dear customer,
Thank you for your review! We're glad to hear that you're happy with the product. We appreciate your feedback and look forward to serving you again!
Reply from SANITINO
Stimate client,
Vă mulțumim pentru feedbackul pozitiv! Ne bucurăm că promptitudinea și profesionalismul echipei noastre au fost pe măsura așteptărilor dvs.
Honestly recommend
Quite fast delivery, well packed product, quality product, it's what I wanted.
19 April 2026
Reply from SANITINO
Bună ziua,
Vă mulțumim frumos pentru recomandare! Ne bucurăm că livrarea a fost rapidă, produsul a ajuns bine ambalat și calitatea acestuia a fost pe măsura așteptărilor dvs.
Vă mai așteptăm cu drag pe SANITINO!
Reply from SANITINO
Hello,
Thank you very much for your review.
We are delighted to hear that you were satisfied with our prices, your overall experience, and the packaging. Your feedback means a lot to us.
We truly appreciate your support and hope to welcome you again soon.
Have a great day!
Competative Pricing on Branded Products
Prices are competive (often beating the competition), products are authentic (branded) and delivery tracking is transparent (and timely). No issues with recommending Sanitino (at least you should check their prices before you buy from your usual).
17 April 2026
Reply from SANITINO
Hello,
Thank you very much for your great review and for recommending us.
We are pleased to hear that you appreciated our competitive prices, authentic branded products, and transparent, timely delivery tracking. It means a lot to us that your experience was smooth from purchase to delivery.
We truly appreciate your trust and hope to serve you again soon.
Have a great day!
I bought a wrong product and when I…
I bought a wrong product and when I tried to solve the problem nobody contacted me. I completed the return form.
31 March 2026
Reply from SANITINO
Dear Customer,
We are sorry to hear about your experience. Your return request has been properly registered. Immediately after completing the return form, all information and conditions regarding the transport arrangement are provided, and these details are also available before the request is submitted.
At the moment, we are still waiting for the returned product, as we have not received it yet. As soon as it arrives, we will proceed with the next steps as quickly as possible.
Thank you for your understanding.
Best regards,
Team Sanitino
Reply from SANITINO
Dear Mihai Miertescu,
Thank you very much for your kind words!
We are happy to hear that you are satisfied. Your feedback means a lot to us.
Best regards,
Bad experience
I paid on 15.03.2026, they did not deliver the product and I received the money back on 12.04.2026, that is, after a month, during which I asked why they did not deliver or refund the money. I thought that, if they are from the Czech Republic, they are serious, but life beats the movie. I gave one star because there is no zero. Conclusion: stay away from Sanitino, if you do not want to get screwed, like me
16 March 2026
Reply from SANITINO
Dear Customer,
We are very sorry for this unpleasant experience and we also regret that the information and support provided by email led you to feel that we were not serious.
Unfortunately, the parcel was returned back to our warehouse due to an incident that occurred during transport. It arrived at our warehouse on March 31, 2026. After the return was received and the situation was verified, the refund process was initiated on April 10, 2026.
As communicated to you by email, together with the issued correction document, the refund may take up to 14 days from the date of that document.
We fully understand your dissatisfaction and sincerely apologize for the inconvenience caused.
Best regards,
The Sanitino team
Reply from SANITINO
Bună ziua,
Vă mulțumim mult pentru recenzie!
Ne bucurăm să aflăm că sunteți foarte mulțumit de autofiletantă. Sperăm să vă servească excelent mult timp de acum înainte.
O zi frumoasă!
Reply from SANITINO
Hello,
We are very sorry to hear that you received a damaged product.
Please note that your complaint has already been under review since April 3, and we are currently checking the fastest possible solution for your case. We understand that this situation is unpleasant, and we assure you that we are working on resolving it as quickly as possible.
We would kindly ask that the final review reflect the overall handling of your claim once the case has been completed, rather than the situation before the resolution is provided.
Thank you for your patience and understanding.
Have a nice day!
Reply from SANITINO
Hello,
Thank you very much for your kind review!
We are pleased to hear that you were satisfied with our prices and the quick shipping. Your feedback is greatly appreciated and encourages us to continue providing the best possible service.
We look forward to serving you again in the future.
Have a nice day!
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