I ordered a pair of Hermes Sandles for my brother’s birthday and was told it will arrive between 4-7 working days and thats why I ordered it to arrive on his special birthday till today way... See more
SANDS - LUXURY PERSONAL SHOPPING
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It has been weeks and i still have not received my item. I placed my orders within the current economic circumstances and dynamic, knowingly they still proceeded with taking my order and promised me... See more
The Sands Team is very responsive to all my queries. Very professional when dealing with clients. Gives update on your order in a timely manner. Deliver items on time , provide great options and make... See more
Company replied
Honestly, Sands has made my shopping experience so seamless. I ordered a Hermes B30 and I just received it. It came perfectly packaged, with the original invoice of the purchase as well, which was a r... See more
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Company details
Written by the company
Discover the epitome of Luxury in Men's & Women's Fashion at SANDS. Explore exquisite collections crafted to elevate your style.
Contact info
Breach of guidelines
Amazing Service
16 October 2025
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Love my purchase so much
Love my purchase so much! Bags came on time and team was very helpful! Would recommend!
13 October 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
My 2nd time purchase with sands
My 2nd time purchase with sands. Great staff. Fast response and quick service and quick delivery have ordered shoes from them this time. They never disappoint.
3 October 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Scammers liars and thieves
I was visiting from Australia spent almost 30,000 AED … these guys are a complete scam. Do not trust them. You’ll end up spending your days chasing up and they will pretend to send tracking numbers. Take more than 24 hours to respond and completely drain. You do not trust them at all. they are liars and thieves.
10 October 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear Joshua,
Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you've experienced with your recent order.
After reviewing our system, we would like to provide you with a detailed update regarding your order placed on October 6, 2025, which included six items in total.
Two items from Rimowa and Alaïa were successfully delivered to you the following day, on October 7, 2025.
Regarding the remaining two Alaïa items, they were initially out of stock. Once they became available again, we purchased them immediately, and they were shipped on October 18, 2025 and delivered to you.
As for the two Hermès items, we regret to inform you that these were cancelled after seven working days. Although cancellations are typically processed after twenty working days, we proceeded earlier in this case because the items went out of stock across all our suppliers. Please rest assured that the corresponding refund will be processed within 7 to 14 working days.
For your reference, please note that we have contacted you on multiple occasions to provide updates regarding your order:
October 10, 2025 ( Two attempts made via phone call and WhatsApp - no response received )
October 16, 2025 ( Attempts made via phone, WhatsApp, and email - no response received )
October 17, 2025 ( Further attempt made - no response received )
Once again, we deeply apologize for the inconvenience caused and appreciate your understanding throughout this process. Should you need any further assistance, please do not hesitate to reach out, we remain at your full disposal.
Warm regards,
The SANDS Team
I placed an order that was never…
I placed an order that was never delivered. The communication was dishonest and unprofessional throughout. Unfortunately, this company cannot be trusted.
2 October 2025
Unprompted review
Placed an order that never arrived
Placed an order that never arrived. They lied repeatedly and acted completely unprofessionally. This company is a scam — avoid them at all costs.
7 October 2025
Unprompted review
Two thumbs Up !!!
The Sands Team is very responsive to all my queries. Very professional when dealing with clients. Gives update on your order in a timely manner. Deliver items on time , provide great options and make the whole process smooth and stress free. Very reliable. Highly recommended.
2 October 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Seamless and Luxurious!
All in all, I couldn’t have experienced a more hassle free shopping with SANDS. The products are stylish and authentic, the service team knew that everything was good. Truly a luxury experience.
1 October 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
SCAM COMPANY
I placed an order on 8/8/2025 (order 6617) and it was finally cancelled due to unavailability after chasing them for weeks. I didn't receive a refund and i have already sent over 30 emails and called so many times with no use!
This company is a SCAM
Hopefully they will see my review and have some shame and refund me
7 August 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear Reem,
Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you've experienced with your recent order.
After a thorough review of our system, we can confirm that we have contacted you on multiple occasions to provide updates regarding your order, and rest assured that the refund for your order #6617 has been successfully processed.
We fully understand how disappointing this situation has been, particularly following the delay with your order because it went out of stock, and we are truly sorry for the inconvenience caused.
Once again, please accept our sincere apologies for this unfortunate experience. We greatly appreciate your patience and understanding throughout this matter.
Warm regards,
The SANDS Team
Elegance and Professionalism Combined!
SANDS presents a rare blend of beautiful goods and stellar service. They really get it when it comes to luxury, and their service and attention to customers are far beyond the rest. Five stars all the way!
10 September 2025
The worst shopping service company I…
The worst shopping service company I have ever experienced. My order number was 6663
I ordered a shoe from them on 9th August, on 9th September after chasing them for my order they cancelled it and told me they will refund my money within 3-5 business days. Today it’s been 20 days and yet NO refund and I have constantly chased them. Finally today I have filed a complain in dubai consumer department.
PLEASE DO NOT buy from sands! They just take your money and don’t deliver any thing.
I’m hoping my money will come back once the consumer department intervenes or if they have some shame and see this review and return my money.
10 September 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Hello Mr.Mittal,
We sincerely apologize for the frustration and inconvenience you’ve experienced.
After reviewing our system, I can confirm that the refund for your order #6663 has indeed been processed. Depending on your bank or payment provider, it can sometimes take additional time for the funds to reflect in your account.
We understand how disappointing this situation has been, especially after the delay with your order, and we are truly sorry for the trouble caused.
Please allow a little more time for the refund to appear, and if you still don’t see it, kindly reach out to your bank with our confirmation of the refund, as they may be able to provide further details on the processing time.
Once again, we apologize for the negative experience and appreciate your patience.
After purchase review
I would give it a better 2 stars after my last review, for the assistance from the call agent. She was so helpful and I appreciate her work and effort.
I place the order through sands because they offer items I can’t find in the store it self, for me I bought Hermes shoes. They confirmed it is in stock abd after payment and a follow up by me after 7 days they told me it is out of stock! The price is same as the store if not the specific color I choose why would I buy it through Sands? Asked them to refund and they shared the refund policy which is after 22 days, and offered alternative choice (which wasnlt really what I wanted) but because it was a gift I accepted and they delivered it on Monday, where the conversation was on Thursday. The lady from the call center is helpful. But wouldn’t order from sands again.
8 September 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Hello Ms.Alhashmi,
We are truly sorry to read about your disappointing experience.
What you’ve described does not reflect the level of service and experience we aim to provide our customers. While we are glad to hear that our call center agent was able to assist you with care and professionalism, we sincerely apologize for the inconvenience caused by the stock issue, the delay, and the overall frustration you faced.
Your feedback is very important to us, and we will make sure it is shared with the relevant teams so that such situations are avoided in the future. We deeply regret that this experience has left you with a negative impression, and we appreciate your honesty in sharing it with us.
Thank you again for recognizing our team member’s efforts, and please accept our sincere apologies for the aspects of your order that fell short of expectations.
This is the 3rd time I use Sands to…
This is the 3rd time I use Sands to source my preferred luxury items. Customer Service was attentive and time of delivery varies for each item depending on availability but overall I am happy with my experience.
3 September 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
A message to the Management
Dear Sirs,
I am writing once again—because it seems necessary to repeat myself—to address an issue that has now dragged on far beyond what any reasonable person would consider acceptable.
To recap, I placed my original order on 4 August. When that item was not supplied, I selected an alternative product on 8 August. It is now 26 August. That’s 22 days since the original order and 18 days since I provided a clear alternative. And yet, I still have neither the product nor a refund.
Let me be absolutely clear: this ongoing delay is unacceptable, and the lack of communication and resolution reflects poorly on your organisation’s reliability and customer service.
At this point, please kindly action one of the following—without further excuse or delay:
A full and immediate refund, or
Delivery of the alternative product I selected on 8 August, either at the originally agreed price or at a price matched to 5900 AED, inclusive of all taxes and charges.
You’ve had more than enough time to resolve this.
26 August 2025
Unprompted review
Excellent Service and Amazing Products
I had a wonderful experience shopping with SANDS. From the moment I placed my order, everything was smooth and professional. The delivery was prompt, and the packaging was very neat and elegant.
The products exceeded my expectations in terms of quality and design. You can clearly see the attention to detail and the premium craftsmanship.
Customer service was also very responsive and helpful. It’s rare to find such a high level of professionalism and care these days.
Highly recommended — I will definitely be ordering again!
12 July 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Received my order within a week love ❤️
Received my order within a week love ❤️
23 August 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
Still waiting for my refund
Still waiting for my refund. It's been months. DO NOT SHOP AT THIS PLATFORM. They overpromise and underdeliver.
19 August 2025
Unprompted review
Best bag thankyou
1 August 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
I bought a bag from the online shop
I bought a bag from the online shop, which was then out of stock. Of course, my credit card was charged immediately. Now I've been waiting for my refund for over three months. No customer service at all. Currently, they're not even responding to my emails. Very disappointing.
30 April 2025
Unprompted review
Really excellent service and speed of…
Really excellent service and speed of delivery this is my second purchase and I highly recommend Sands. I will keep using them for sure
8 July 2025
Unprompted review
Reply from SANDS - LUXURY PERSONAL SHOPPING
Dear,
Thank you so much for your review.
We truly appreciate your trust and support.
It means a lot to us to know that you had a great experience, and we are delighted to have met your expectations.
We look forward to serving you again in the future!
Best regards,
The SANDS Team
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