The package of the clothes is really bad, no protection, there is no extra package inside they just lay inside the box. That's not what SANDRO should represent. The pictures on the website shou... See more
Company replied
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See what reviewers are saying
Absolutely love the camel short sleeve wool top with pocket & the colour will go well with everything. Ordered a size small & fits perfectly also arrived very quickly too. Really looking forward to we... See more
Company replied
I love Sandro. I think the quality of the clothes, unique styles, and order turnaround time are really outstanding. However, this brand needs to be more size inclusive, especially when it comes t... See more
Company replied
when you try to return for free via the Sandro official shops in Berlin, they are not taking the items from the old collections and archive sales, however on the Returnschein it sais that only for fre... See more
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Company details
Written by the company
Née en 1984 à Paris, au cœur du Sentier, berceau historique de la confection, SANDRO s’impose dès ses débuts par sa capacité à capter l’air du temps et à le traduire en un vestiaire immédiatement identifiable. Des pièces justes, désirables, qui imposent une allure et deviennent, saison après saison, des incontournables. Plus de quarante ans plus tard, la marque rayonne bien au-delà de Paris et est aujourd’hui présente dans plus de 57 pays. Fondée par Evelyne Chetrite, qui continue de signer les collections femme avec exigence et intuition, la maison ouvre un nouveau chapitre en 2008 avec l’arrivée de son fils Ilan et le lancement d’une ligne homme contemporaine. SANDRO exprime un chic décontracté et affirmé : un équilibre entre masculin et féminin, sobriété et sophistication, silhouettes structurées et détails maîtrisés. Inspirées par l’énergie urbaine, l’art et le design, les collections évoluent au rythme du temps, fidèles à une exigence constante de qualité et de savoir-faire.
Contact info
France
- sandro-paris.com
3.4
Average
1K reviews
Replied to 46% of negative reviews
Typically replies within 1 week
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Great quality, quick delivery
Great quality, obsessed with my dress details are to die for! Delivery was quick and I was kept updated on my order!
Definitely will be ordering again.
24 March 2026
Reply from SANDRO
Hello Olivia,
Thank you for sharing your experience at SANDRO. We look forward to seeing you again soon!
Sincerely,
SANDRO Customer Service
The quality was not as good as…
The quality was not as good as expected… the top that I bought was damaged and I had to return the items .. I sent an email to ask if they can remove the delivery fees since I’m returning the items because the top was damaged.. I never got a reply back.. I tried to contact by WhatsApp and email , still haven’t heard anything back from them.. I’m a very loyal Sandro customer.. but the quality and service is getting very bad
24 March 2026
Reply from SANDRO
Dear Farida,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the inconvenience caused by the condition of the item you received and fully understand your disappointment, especially as a loyal Sandro customer.
At Sandro, customer satisfaction is our top priority.
Please be assured that your request is currently being handled by our customer service team, who are doing their utmost to provide you with a suitable resolution as quickly as possible.
Your feedback regarding product quality and our communication has also been shared internally in order to improve our processes and prevent such situations from happening again.
Thank you for your patience and understanding.
Kind regards,
Sandro Customer Service
No goods, no refund and no UK number to call, shops say they can’t help as bought on line
5th April 2026 You owe me my £1.5k now, you should have raised a cancellation and refund already, not responding below that after 19 days of my receiving no goods that you are raising it with the courier. It states 3-5 working days on the website, I ordered in time for a holiday, I do not want them now as they did not arrive in time and I do not want any goods from such a disreputable company that does not provide any goods, has no uk number to contact, does not respond to online complaint form and does not provide refunds. That is your issue, not mine. It is in your gift and legal obligation to refund me. Please provide the name and address of the CEO for legal complaints? Moira the manager in the London Regent street store 6 days ago instructed a refund to be sent to me by customer services, I heard nothing back from either. It shows that you should and can issue refunds where the customer has received none of their online order.
You are illegally withholding Client Money per FCA.
Fraudsters! Not received £1.5k order bought for holiday, currently 14 days after ordering,BEWARE No UK customer services number to call, London Sandro shops say they can’t help as bought online and customer services do not reply to their online form-the only way to contact Sandro Paris. DO NOT BUY from them, NO REFUNDS NO ITEMS and NO WAY to contact customer services.
31 March 2026
Unprompted review
Reply from SANDRO
Hello,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the situation you have encountered and fully understand your concern regarding the non-receipt of your order, especially given its value and importance.
At Sandro, customer satisfaction is our top priority.
Please be informed that an investigation with the carrier is currently underway to locate your parcel and understand the reason for this delay. Rest assured that our teams are closely monitoring your case and will get back to you as soon as possible.
Your feedback regarding communication and the accessibility of our customer service has also been shared internally in order to improve our processes.
Thank you for your patience and understanding.
Kind regards,
Sandro Customer Service
good product
18 March 2026
Reply from SANDRO
Hello,
Thank you for taking the time to share your feedback. We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
Reply from SANDRO
Dear Natalia,
Thank you for sharing your experience at SANDRO. We look forward to seeing you again soon!
Sincerely,
SANDRO Customer Service
Reply from SANDRO
Dear Marlene,
Thank you for sharing your experience at SANDRO. We look forward to seeing you again soon!
Sincerely,
SANDRO Customer Service
𝐖𝐚𝐬 𝐯𝐞𝐫𝐲 𝐡𝐚𝐩𝐩𝐲 𝐰𝐡𝐞𝐧 𝐢 𝐫𝐞𝐜𝐞𝐢𝐞𝐯𝐞𝐝 𝐭𝐡𝐞…
𝐖𝐚𝐬 𝐯𝐞𝐫𝐲 𝐡𝐚𝐩𝐩𝐲 𝐰𝐡𝐞𝐧 𝐢 𝐫𝐞𝐜𝐞𝐢𝐞𝐯𝐞𝐝 𝐭𝐡𝐞 𝐩𝐚𝐫𝐜𝐞𝐥 𝐚𝐬 𝐞𝐱𝐚𝐜𝐭𝐥𝐲 𝐭𝐡𝐞 𝐝𝐚𝐭𝐞 𝐢 𝐰𝐚𝐬 𝐞𝐱𝐩𝐞𝐜𝐭𝐞𝐝. 𝐀𝐬 𝐢 𝐡𝐚𝐝 𝐚 𝐩𝐚𝐫𝐭𝐲 𝐭𝐨 𝐚𝐭𝐭𝐞𝐧𝐝. 𝐒𝐚𝐭𝐢𝐬𝐟𝐢𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫.
16 March 2026
Reply from SANDRO
Hello Mariloi,
Thank you for sharing your experience at SANDRO. We look forward to seeing you again soon!
Sincerely,
SANDRO Customer Service
I have a very good experience shopping…
I have a very good experience shopping with Sandro. Nice, truly French atmosphere. I don’t speak French but there is a translation available. I only wish there were more items in bigger sizes - like size 4 and 5.
23 March 2026
Unprompted review
Reply from SANDRO
Dear Elena,
We sincerely thank you for your feedback regarding your experience at Sandro.
We look forward to seeing you again very soon.
Sincerely,
Sandro Customer Service
Reply from SANDRO
Dear Christine,
We sincerely thank you for your feedback regarding your experience at Sandro.
We look forward to seeing you again very soon.
Sincerely,
Sandro Customer Service
Got Connor’s bag, happiest day of March
16 March 2026
Reply from SANDRO
Dear Yuwen,
Thank you for sharing your experience at Sandro. We look forward to seeing you again soon!
Sincerely,
Sandro Customer Service
Speedy delivery and great prices
Speedy delivery and great prices. Will definitely be buying again. The quality of clothing is superb.
13 March 2026
Reply from SANDRO
Dear,
Thank you for sharing your experience at Sandro. We look forward to seeing you again soon!
Sincerely,
Sandro Customer Service
Reply from SANDRO
Hello Leo,
Thank you for taking the time to share your feedback. We hope to have the pleasure of welcoming you back to Sandro.
Sincerely,
Sandro Customer Service
Reply from SANDRO
Hello Zulfiya,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comment and are sincerely sorry that your experience did not meet your expectations, particularly regarding the delivery time of your order.
At Sandro, customer satisfaction is our top priority. After reviewing the situation, we have rescheduled the delivery of your order. We understand your concern and thank you for your patience.
Please know that your feedback has been shared with the relevant teams to improve your future experiences on our website, particularly regarding order tracking and delivery reliability.
Sincerely,
Client Service Sandro
All Style, No Service: Cheap Delivery and Empty Promises
Sandro presents itself as a premium middle-market brand, but in reality, it’s all style and attitude with very little substance. They clearly cut costs by choosing the cheapest delivery options, where parcels are simply left unattended at the door.
Customer service does little more than send empty apologies, while the issue remains unresolved for over a month.
If you’re looking to waste your time and nerves, I can recommend it. Otherwise, there are plenty of more reliable and customer-oriented brands out there that don’t rely on unnecessary pretension.
P.S. I see that several customers are complaining about DPD and the inability to choose another carrier such as DHL. I asked customer service whether it would be possible to select DHL, but unfortunately, they declined. This is quite disappointing.
18 February 2026
Unprompted review
Reply from SANDRO
Dear Anastasiia,
Thank you for taking the time to share your detailed feedback. We are sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the delivery process and the follow-up provided by our customer service.
At Sandro, we strive to offer a service that reflects the quality of our brand, and we regret that this was not your experience. Your comments regarding the delivery method and the handling of your request have been carefully noted.
Please be assured that your feedback has been shared with the relevant teams so that we can improve both our delivery standards and the responsiveness of our customer service. We fully understand how frustrating such a situation can be and truly regret the inconvenience caused.
Sincerely,
Client Service Sandro
Is my first order
Is my first order. Everything was so easy and quick . I received this first package . Everything was ok also the jacket. Keep this occasion to thank you all for all my great experience ! Thanks !
12 March 2026
Reply from SANDRO
Hello Francesca,
Thank you for sharing your experience at Sandro. We look forward to seeing you again soon!
Sincerely,
Sandro Customer Service
The box arrive totally destroy and send…
The box arrive totally destroy and send email with the details and not reply.. box was open and the seal broke
10 March 2026
Reply from SANDRO
Dear Nicola,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comments and are sincerely sorry that your experience did not meet your expectations, particularly regarding the condition of your package upon delivery and the lack of a response to your message.
At Sandro, customer satisfaction is our top priority. Please rest assured that your feedback has been shared with the relevant teams to improve your future experiences on our website, particularly regarding the quality of packaging and the responsiveness of our customer service.
Sincerely,
Sandro Customer Service
Stolen delivery, never delivered nor reimbursed
My purchase was never delivered to me. Despite follow up request, my money were not reimbursed to me neither purchase delivered. At this point I am deeply unsatisfied with this situation and the fact that it was not resolved except push back no fact based email response. If this will not be resolved, I reserve my rights to take administrative /legal actions.
Update: many emails and CONTRADICTORY RESPONSES FROM
THE SHOP, Sandro has breached the sale/purchase contract and still keep my money!. @Sandro team - as a reminder - this is illegal not to reimburse and hold someone money in case you have failed to deliver purchased item!
3 March 2026
Reply from SANDRO
Dear Florence,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comments and are sincerely sorry that your experience did not meet your expectations, particularly regarding the non-delivery of your order and the processing time for your request.
At Sandro, customer satisfaction is our top priority. Your case is currently being handled by our customer service team, who are doing everything possible to provide you with a response and a solution as soon as possible. We fully understand your dissatisfaction with this situation and thank you for your patience.
Please know that your comments have also been shared with the relevant teams to improve your future experiences on our site.
Sincerely,
The Sandro Customer Service
Paid extra for express shipment
Paid extra for express shipment - it’s been one week and my order hasn’t even left the warehouse. No customer service people don’t respond.
10 March 2026
Reply from SANDRO
Dear Ursula,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comments and are sincerely sorry that your experience did not meet your expectations, particularly regarding the shipping time for your express order and the lack of response from our customer service team.
At Sandro, customer satisfaction is our top priority. Please know that your feedback has been shared with the relevant teams to improve your future experiences on our site, both in terms of shipping management and the responsiveness of our customer service.
Sincerely,
The Sandro Customer Service
Reply from SANDRO
Hello Erman,
Thank you for your feedback.
We look forward to welcoming you back to Sandro soon.
Best regards,
Sandro Customer Service
Actually not the right sizing
Actually not the right sizing, size 14 dress looked like a 10z
9 March 2026
Reply from SANDRO
Hello,
We’re sorry to hear that the size of the item you received didn’t meet your expectations. We understand that this can be disappointing and regret that the fit of the product didn’t meet your expectations.
Rest assured that we are taking your feedback into account and will share it with our teams to ensure consistency in our sizing and enhance the customer experience.
At Sandro, customer satisfaction is a priority, and your feedback helps us continuously improve our services. We hope to offer you a better experience during your future visits.
Sandro Customer Service
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