As a new customer (we are a charitable Trust) we're impressed with the personal touch when we need support. There's always someone to help and turnaround times are excellent. It's not unusual for us t... See more
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I just thought I should let you know that our first few encounters with your guys, particularly Dan, have been fantastic ! Most of our team are technophobes, and scared of asking for help in c... See more
Company replied
They didn’t install phones properly very poor customer services takes days to reply to email and phone calls. The boss Danny promised no issues and have issues from the start and he hasn’t responded t... See more
Company replied
Cannot recommend Sand communications enough! Not just an amazing product but backed up by real people that care and actually respond to any questions and customer care within hours! Thank you A... See more
Company replied
Company details
- Computer Support and Service Company
- Business and IT Consulting Agency
- Telecommunications Service Provider
Written by the company
Our local knowledge and expertise delivers first-class corporate telecoms and IT support to organisations across Harrogate and Yorkshire, and to all areas in the British isles. We are a highly skilled and successful team of business technology specialists, with complete operational independence. With long-established and tried and trusted local roots, there’s no company better placed to optimise and service your business telecoms than Sand Communications. Once established, we work very closely with our clients, becoming very much part of the team, in order to provide a seamless, bespoke solution, that meets your requirements, ensuring your business is fully able to take advantage of the opportunities that modern business telecoms and an up to scratch IT infrastructure provides.
Contact info
Scottsdale House, HG1 2HR, Harrogate, United Kingdom
- 01423 447050
- hello@sandcommunications.co.uk
- sandcommunications.co.uk
4.4
Excellent
79 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed New Customer
As a new customer (we are a charitable Trust) we're impressed with the personal touch when we need support. There's always someone to help and turnaround times are excellent. It's not unusual for us to get a response within the hour. The staff are so friendly, helpful and 'hands on'. It's so nice to have a conversation that doesn't include jargon, just common sense and guidance to fix the problem - thank you!
21 April 2026
Unprompted review
Reply from Sand Communications Ltd
Thank you for the great feedback.
We’re pleased to hear the team’s clear, jargon-free approach and fast response times are making a difference. We’ll be sure to pass this on to them.
Thanks again for choosing us, and we look forward to continuing to support you.
Excellent service so far!
I just thought I should let you know that our first few encounters with your guys, particularly Dan, have been fantastic !
Most of our team are technophobes, and scared of asking for help in case they feel stupid. The responses they've had have made them feel anything but that. And issues have been resolved very quickly, including some long-standing things that are obviously related to LEAP.
The team are very confident in the support we have in place.
When I was considering beefing up the support we have this was exactly what I was looking for, so that gives me a huge piece of mind
16 April 2026
Unprompted review
Reply from Sand Communications Ltd
Thank you for sharing this—it’s great to hear.
We’re especially pleased the team has felt comfortable asking for support and that Dan has made such a strong impression. Creating a supportive, no-pressure environment is exactly what we aim for, so it’s good to know that’s coming through.
We appreciate the feedback and look forward to continuing to support you.
They didn’t install phones properly…
They didn’t install phones properly very poor customer services takes days to reply to email and phone calls. The boss Danny promised no issues and have issues from the start and he hasn’t responded to any messages.
6 January 2026
Unprompted review
Reply from Sand Communications Ltd
We’re sorry to read this, as it doesn’t reflect the level of service we aim to provide.
At present, we’re unable to match this review to any of our customers or projects, and we do not have a team member by the name mentioned. We’ve requested further details via Trustpilot so we can investigate properly.
We take any concerns seriously and would welcome the opportunity to resolve this. Please contact us directly at hello@sandcommunications.co.uk or 01423 447050 with your details so we can look into this as a priority.
Sand Communications have been a…
Sand Communications have been a pleasure to work with. The team were approachable, dependable, and clearly cared about delivering a good service. Communication was always clear, and any issues were handled quickly and professionally.
While we’re now moving on due to a change in circumstances, we’ve been very happy with the support we received and wouldn’t hesitate to recommend them.
2 February 2026
Unprompted review
Reply from Sand Communications Ltd
Thanks Josh, it's been a pleasure having you as a client!
Sand Installation
Sand did an install job for a customer of mind, and the feedback I got was phenomenal!
Their work was outstanding, and they were kind and professional with all members of staff they came across, I highly recommend 😊
7 January 2026
Unprompted review
Great knowledge and customer service
We have recently moved all our IT services over to Sand, we reached out to a few IT providers several weeks ago and right from the start of the procurement process Sand were fantastic.
Alistair and Jake attended site and completed a detailed audit before making their recommendations and providing Sands commercial overview and pro-active support model relative to our business.
With over a 100 staff and further plans to grow its vital that Derbyshire Wildlife Trust have great partners supporting us and we feel that Sand can do just this!
I would recommend Sand to any business that is considering a change from their current MSP.
30 June 2025
Unprompted review
Wish I had switcehd earlier!
I had worked with Sand Communications previously and knew they have excellent customer service. I have now used them for my new business and once again found their customer relations to be second to none. Agreed the switch on Friday - fully onboarded by Wednesday! Amazing service with minimal disruption - great service from Jake and James for IT support, VOIP software and all our hardware needs! Thank You!
4 December 2024
Unprompted review
We just moved to Sand for all our IT…
We just moved to Sand for all our IT support. I emailed about an issue on a Saturday evening thinking it would get picked up on Monday, but it was immediately responded to with a solution. It thought that if this is a sign of things to come, then we have chosen the right partner for our business. The move over from our existing IT support was very smooth and Sand are very proactive, so we avoid problems before they arise rather than waiting till there is an issue and being reactive only. The people I have dealt with so far don't just respond like technical geeks, but are very approachable, understanding, can explain things to the none technically minded and are instantly helpful. They also follow up on issues to make sure they are really solved. I can't recommend Sand highly enough.
5 November 2024
Unprompted review
Excellent service and support
Excellent service and support, I also found them to be very professional and responsive.
14 August 2024
Unprompted review
Sand have supported us with installs…
Sand have supported us with installs for some time and are always on hand to help.
Engineers are helpful and informative and are complete the work to a high standard!
7 August 2024
Unprompted review
Great Install by Sand Communications
Just a quick review to say that we at Aerial Direct were so happy with the communication and work from the Sand engineer Frazer this week. He surveyed and installed at a site in Glasgow for me and dealt with any problems quickly and efficiently. Well done Frazer!
29 July 2024
Unprompted review
Always on hand to help
Jake, James and the team have been super helpful from the start of our experience and nothing is ever too much trouble. Fast to respond when we need help, and always just a phone call away. Honestly don't know why anyone wouldn't use Sand Communications. If you want IT support - these are the team to use.
24 July 2024
Unprompted review
I can't recommend this company enough
I can't recommend this company enough. The staff are very professional, friendly and go above and beyond. Thanks for all the support during our restructure and move.
The service and technology provided is spot on!!
Thanks
Orange Bikes Team
24 May 2024
Unprompted review
Reply from Sand Communications Ltd
Thank you so much for your enthusiastic review! We're thrilled to hear that our team has been professional, friendly, and willing to go above and beyond during your restructure and move.
It's wonderful to know that our service and technology have met your expectations. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best.
Thank you again for your recommendation. If you ever need further assistance, please don't hesitate to reach out.
Been a customer for a while and use…
Been a customer for a while and use James when I need anything amending. He is great and very knowledgeable and always completes the task to a high standard.
24 June 2024
Unprompted review
Reply from Sand Communications Ltd
Thank you for taking the time to leave such a positive review! We're delighted to hear that you've been a satisfied customer for a while now.
James is indeed a valuable member of our team, and it's wonderful to know that his knowledge and dedication have consistently met your needs and expectations. Your feedback truly motivates us to maintain our high standards of service.
If there's ever anything else you need, please don't hesitate to reach out. We look forward to continuing to serve you!
Outstanding Provider
We moved over to Sand communication around 12 months ago, I was reluctant to leave a review too soon but honestly can not fault the team for the last 12 months.
Paul is truly a diamond. No matter the time of day he will help with any issues we may have. The service we have received has been outstanding and there is not 1 thing i can fault.
The only down fall is that we didn't find Sand sooner.
4 June 2024
Unprompted review
Reply from Sand Communications Ltd
Thank you so much for your glowing review! We're thrilled to hear that your experience with Sand Communication has been so positive over the past 12 months.
Paul truly is a gem, and we're glad his dedication and support have made a significant impact. It's wonderful to know that our service has met your expectations and that you've had such a smooth experience.
We do wish you had found us sooner as well, but we're delighted that you're with us now. If you ever need anything or have further feedback, don't hesitate to reach out.
Thank you once again for your kind words and for choosing Sand Communication!
Excellent and smooth transition to Sand
We recently moved over to Sand Comms after many years with our previous provider. From the outset Paul was professional, friendly, extremely knowledgeable and had an open and honest approach to their pricing. Overall he gave me great confidence in our decision.
Our onboarding was seamless and since then we have been looked after by Mitch, who set us up on new system. He is knowledgeable, had lot of patience with our questions, set up voicemails. He is responsive, friendly and very skilled at what he does.
We have only had positive feedback from our staff, which just makes me wish we had moved over earlier than we did!
1 May 2024
Unprompted review
Reply from Sand Communications Ltd
Hi Monika
Thank you so much for your kind words and for taking the time to share your experience with Sand Communications.
We are thrilled to hear that your transition to our services was seamless and that you found our team to be professional, friendly, and knowledgeable. It's wonderful to know that Paul was able to instill confidence in your decision with his open and honest approach.
I’m also glad to hear that Mitch has been able to provide the support you needed and that his expertise and responsiveness have made a positive impact on your team. We always strive to ensure our clients feel well-supported and are pleased to see that reflected in your feedback.
Your satisfaction is our top priority, and we’re delighted that your staff has had such a positive experience. We truly appreciate your trust in us and are grateful for the opportunity to serve you.
Thank you again for your feedback and for choosing Sand Communications. If you ever need any further assistance, please don't hesitate to reach out.
Regards
Great customer service
We've had a very positive experience working with Sand Communications. Paul is very helpful and informative and always at the end of the phone if you need any help. Mitch carried out our installation and was very friendly, knowledgeable and helpful to the entire team. It's been a smooth transition.
12 February 2024
Unprompted review
Reply from Sand Communications Ltd
Hi Vicki
Thank you so much for taking the time to share your positive experience with Sand Communications on Trustpilot. We truly appreciate your feedback and are delighted to hear that you had a great experience working with us.
It's wonderful to know that Paul's assistance and support have been valuable to you. We pride ourselves on providing excellent customer service, and we're thrilled to hear that Paul has been helpful and informative, always available to assist you when needed.
We're also pleased to hear that Mitch's installation went smoothly and that he was friendly, knowledgeable, and helpful to your entire team. Delivering a seamless transition for our customers is always our goal, and it's fantastic to hear that we achieved this with your installation.
Your satisfaction is our priority, and we're committed to delivering top-notch services and support to meet your needs now and in the future. If you ever have any questions or require further assistance, please don't hesitate to reach out. We're here to help.
Once again, thank you for choosing Sand Communications, and we look forward to continuing to serve you.
Regards
The Sand Team
We moved over to Sands in the back end…
We moved over to Sands in the back end of 2023, We have been massively impressed with the easy of set up and moving everything over, it cause zero disruption to the business and the customer service has been second to none. In the last few months we have experienced zero wait time in dealing with requests and new set ups. The whole team are professional and very responsive.
I would highly recommend Sand to any business looking for a fast streamline and professional communications service.
12 January 2024
Unprompted review
Reply from Sand Communications Ltd
Thanks for your review Natalie, we're looking forward to a great future partnership with you and your team
Simon
Fantastic company! A telecoms business you can trust!
Fantastic service from start to finish of implementation and also the support since porting over has been great.
Loads of contact and a thorough setup and prep made the go live day a doddle! We use a service called PCIPAL for taking, PCI compliant, card payments over the phone, this service was new to Sand but rather than it being a blocker Paul put in a lot of work to setup a new relationship with themselves and PCIPAL direct. Again, this took a lot of work but went through smoothly because of Sands care and attention. Having on site support on go live day really helped, meant any issues were quickly dealt with and we could keep a close eye on the number port.
12 December 2023
Unprompted review
Reply from Sand Communications Ltd
Hi WIll
Thank you so much for taking the time to leave such a glowing review of your experience with Sand Communications. We're thrilled to hear that you had a fantastic experience from start to finish and that our service and support have met your expectations.
It's wonderful to know that our thorough setup and preparation made the go-live day a seamless process for you. We understand the importance of a smooth transition, and we're delighted that our efforts contributed to making the experience a doddle for you.
We appreciate your feedback regarding the integration of the PCIPAL service and are pleased that we could facilitate a new relationship with them to meet your needs. We believe in going the extra mile for our clients, and we're glad that our efforts paid off, resulting in a smooth setup process.
Furthermore, we're pleased that our on-site support on the go-live day was helpful in quickly resolving any issues and ensuring a successful transition, particularly with the number porting process.
Your satisfaction is our top priority, and we're committed to providing exceptional service and support to all our clients. If you ever have any further questions or require assistance in the future, please don't hesitate to reach out. We're always here to help.
Once again, thank you for choosing Sand Communications. We look forward to continuing to support your communication needs and serving you in the future.
Regards
The Sand Team
Paul Burney worked very hard for us
Paul Burney worked very hard from start to finish and was very patient with our requirements and decisions. The install was very smooth and seemless of both our telecoms and internet line. We are ver pleased with the outcome and the follow ups after the install. I would highly recommend Paul and Sand. Great job and glad we switched
14 December 2023
Unprompted review
Reply from Sand Communications Ltd
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Paul Burney's dedication and patience throughout the entire process stood out to you. It's fantastic to know that the installation of both your telecoms and internet lines went smoothly and seamlessly.
At Sand, we take great pride in delivering exceptional service, and it's wonderful to see that Paul's hard work has translated into a positive outcome for you. We understand that every client has unique requirements, and we appreciate your acknowledgment of Paul's patience and understanding in meeting those needs.
Your satisfaction is our priority, and we're delighted to learn that you are very pleased with the outcome and the follow-ups after the install. It's encouraging to know that our commitment to excellence has made a positive impact on your experience with our services.
We are honored to have earned your recommendation, and we genuinely appreciate your trust in Paul and the entire Sand team. We're glad to have you as part of the Sand family, and we look forward to continuing to meet and exceed your expectations.
If you ever have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Sand, and we're grateful for the opportunity to serve you.
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