I bought Sandcloud ponchos for myself, & one as a gift. Pros: quick delivery. Generally made well. Lovely rich teal color on mine. Comfortable & absorbent. Cons: the neck hole is a little tight. The s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Roommate loved the stitch party blanket I got her for her birthday. She’s a hot sleeper so the light fabric was an excellent choice for her. Then I got the sheet set for me. I’m a cold sleeper so t... See more
Very high quality!! I took off one star because it’s a little small for a “one size” product. It barely fits my teen, he’s an athletic competitive swimmer, I bought this hoping it would last a coupl... See more
I really like the hair towel. I’ve noticed the towel drys way faster, never feels crunchy, and my hair seems to be better as well. The hand towels are pretty great too. Definitely dry faster than... See more
Company details
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
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Towels came fast and were packaged well…
Towels came fast and were packaged well with no torn corners!
3 June 2026
Customer Service problems and no refund
I returned my order per their return policy due to the fabric being too heavy for Texas. It’s be at least a month since my return and I’ve received no refund. I’ve sent emails to customer service 2 times now with no update and no refund!!! Concerned it’s a scam.
1 July 2026
Unprompted review
Reply from Sand Cloud
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration caused by the delay in receiving your refund and the lack of updates from our customer service team.
At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we’re unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we don’t want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
• Reply directly to this review with your order number, purchase email address, and the product ordered, or
• Email our customer service team at customerservice@sandcloud.com with those same details so we can investigate the matter further, or
• Contact our live chat support through our website for additional assistance.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive the additional information, we’ll gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Ordered item in May for beach Vacay
Ordered item in May for beach Vacay. Vacay over & no beach cover up. Customer service response is slow to answer. Company just says they will notify me when item ships.
3 June 2026
Reply from Sand Cloud
Hi Rachel,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review and for the frustration caused by the shipping delay and slow communication.
We’ve reviewed your case and can see that a refund was previously processed for the order. We’d like to confirm whether the refund addressed your concern and whether you require any further assistance.
If you still need help or have any additional concerns, please feel free to reach out to our support team. If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive any additional information, we’ll be happy to review the matter further and do our best to ensure your concerns are fully addressed.
Thank you for your patience, and we truly appreciate the opportunity to assist you further.
— Sand Cloud Team
I ordered horrible customer service and product delivered way later than advertised
I ordered a product and paid for shipping that promised I would have the product within 4-6 business days. I never received any tracking information so I emailed customer support asking for it. Never heard from them. After the 6 business days had already passed, I received an email with tracking information but no explanation or resolution on why the product would be way later then promised on their website when I purchased the product. I emailed customer service again. No response. Unacceptable.
1 July 2026
Unprompted review
Reply from Sand Cloud
Hi Kristen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review and for the frustration caused by the shipping delay and lack of communication.
We’ve reviewed your case and can see that Order #3177057 was delivered. We’ve reached out to you via email to confirm whether everything has now been resolved or if you still need any additional assistance.
Please respond to the email we sent when you have a chance so we can make sure your concerns have been properly addressed.
We truly appreciate your patience and the opportunity to follow up with you.
— Sand Cloud Team
Love the towel backpack and large beach…
Love the towel backpack and large beach blanket.. believe me it definitely keeps sand out of your car and home! Definitely recommend!
3 June 2026
Sand Cloud Towels has the worst…
Update: Sand Cloud finally refunded me so I will increase my rating from one star to two stars.
Sand Cloud Towels has the worst customer service that I have ever encountered in my life. After I placed my order, I did not receive any email confirmation. After I purchased it, I returned everything because I was very unhappy with the quality. I returned over $600 worth of towels about a month ago and have still not received a refund or even an email confirmation of my return. I have left them numerous voice messages and emails asking to be refunded but did not hear back from them. From what I read online, this happens to other customers very often. I will never purchase from them again and a caution any of you who want to purchase from them not to.
5 July 2026
Unprompted review
Reply from Sand Cloud
Hi Barbara,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review.
We’ve reviewed your case and can see that a resolution was previously provided for your concern, and the refund for your return was processed. We’ve reached out to you via email to confirm whether the issue has now been fully resolved or if you still need any additional assistance.
Please respond to the email we sent when you have a chance so we can make sure everything has been properly addressed.
We truly appreciate your patience and the opportunity to follow up with you.
— Sand Cloud Team
Really having a hard time getting a…
Really having a hard time getting a reliable status on an item I ordered on May 22, 2026. It was not to ship until June 26 but I’ve been checking on it and last week I was told it would ship within a week. The status still says the same thing online and there’s no indication of it shipping or a date when it will ship. In addition, the Chatbot is terrible. It keeps saying it can’t find my order number. It keeps wanting some Long Shopify number which I do not have because I did not use Shopify and even on any of my correspondence there is no “long number“ or Gid.
6 July 2026
Unprompted review
Reply from Sand Cloud
Hi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration caused by the lack of clear updates regarding your order and for the difficulty you experienced with our chatbot. We understand how frustrating it can be to repeatedly check your order without receiving a reliable shipping update.
At the moment, the review platform only provides us with the profile name used when posting the review and the details included in the review itself. Unfortunately, with these limited details, we’re unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we don’t want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
• Reply directly to this review with your order number, purchase email address, and the product ordered, or
• Email our Customer Service team at customerservice@sandcloud.com with those same details, or
• Contact our live chat support through our website for additional assistance.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive the additional information, we’ll gladly investigate the status of your order and do everything possible to ensure your concerns are properly addressed.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
6 weeks to delivery
I purchased 2 of the cover ups during a Memorial Day sale. I was charged the full amount that day, but my items didn't arrive for 6 weeks. (This was past the anticipated arrival window.) I do like the cover ups, but they're a bit expensive for what was received. I washed one of them and some of the stitching on the hem is already unraveling.
Customer service was not very responsive when I tried to check in on my items several times. I was offered a credit on my shipping, which was $6.
6 July 2026
Unprompted review
Reply from Sand Cloud
Hi Nicole,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the extended delivery time and the difficulty you experienced when trying to get updates from our Customer Service team. We’re also sorry to hear about the stitching issue you noticed after washing one of the cover ups.
At the moment, the review platform only provides us with the profile name used when posting the review and the details included in the review itself. Unfortunately, with these limited details, we’re unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we don’t want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you and investigate the concerns you’ve raised, we kindly ask that you either:
• Reply directly to this review with your order number, purchase email address, and the product ordered, or
• Email our Customer Service team at customerservice@sandcloud.com with those same details, or
• Contact our live chat support through our website for additional assistance.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive the additional information, we’ll gladly investigate the matter further, including the stitching concern, and do everything possible to ensure your concerns are properly addressed.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Customer Service is horrible
I love the products I got but have been having trouble with customer service. I did not receive all the items I ordered and have been trying to get this resolved for a few weeks now. Communication back is very sporadic. I just want an answer.
3 June 2026
Reply from Sand Cloud
Hi Laurie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review.
We’ve reviewed your case and can see that a resolution was previously provided for your concern. We’ve reached out to you via email to confirm whether the issue has now been fully resolved or if you still need any additional assistance.
Please respond to the email we sent when you have a chance so we can make sure everything has been properly addressed.
We truly appreciate your patience and the opportunity to follow up with you.
— Sand Cloud Team
Agree with other reviewers - Customer Service is TERRIBLE
Agree with other reviewers, horrendous customer service. Ordered June 8th, have not received order. Tried to cancel order twice. Reached out to customer service four times and have yet to receive any communication. Would not recommend based on experience thus far. Unable to assess product, starting to think it doesn’t exist. Stay away. Better off having sandy towels.
8 June 2026
Unprompted review
Reply from Sand Cloud
Hi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration caused by the delay with your order and the lack of communication from our Customer Service team. We understand how disappointing it is to have reached out multiple times without receiving a response.
At the moment, the review platform only provides us with the profile name used when posting the review and the details included in the review itself. Unfortunately, with these limited details, we’re unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we don’t want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
• Reply directly to this review with your order number, purchase email address, and the product ordered, or
• Email our Customer Service team at customerservice@sandcloud.com with those same details, or
• Contact our live chat support through our website for additional assistance.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive the additional information, we’ll gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Worst customer service and never…
Worst customer service and never received $65 prepaid item. They do not respond to emails or phone calls. The email I received 6/26 stated the prepaid item's ship date is 6/18... ? Clearly on 6/26 they knew it didn't ship on the 18th and didn't bother to provide an update. Maybe they're hoping I forgot about it and without any emails sent, they could keep my money. Option is disabled so I couldn't cancel it on the website or ask for a refund. I returned the other two items. Frankly, the cover ups are UGLY. Look nothing like advertised. Two basic cutouts sewn together. Color navy was washed out. Looks like it had sun damage. No wonder that one was on sale. Great to wear if I was trying out for a movie role in Dune as a sand mutt, but it would look RIDICULOUS anywhere else. I can't believe men wear these. It would feel like wearing a 10lb rug if it got wet. Save your money and future headache. There are FAR better quality and better looking products on the market.
24 June 2026
Unprompted review
Reply from Sand Cloud
Hi,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the frustration caused by the delayed shipment, lack of communication, and your overall experience with our products and customer service.
At the moment, the review platform only provides us with the profile name used when posting the review and the details included in the review itself. Unfortunately, with these limited details, we’re unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we don’t want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you and investigate the concerns you’ve raised, we kindly ask that you either:
• Reply directly to this review with your order number, purchase email address, and the product ordered, or
• Email our Customer Service team at customerservice@sandcloud.com with those same details, or
• Contact our live chat support through our website for additional assistance.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive the additional information, we’ll gladly investigate the matter further and do everything possible to properly address your concerns.
Thank you for your patience. We truly look forward to assisting you further.
— Sand Cloud Team
Cute, good quality and worth the purchase.
I’ve bought a couple towels and party blankets from this company and I love them. We take the towels with us to the beach and they are perfect for that. I like them for bath towels too.
6 January 2026
Did not deliver what we ordered
Did not deliver what we ordered. When I inquired did not get a response for over a week. So I contacted my credit card to cancel the charges. Then I heard from them but it was too late.
3 June 2026
Reply from Sand Cloud
Hi Gary,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review and for the frustration caused by the issue with your order.
We’ve reviewed your case and can see that a resolution was previously provided for your concern, and a replacement was created for your order. We’d like to confirm whether the resolution addressed the issue and whether you require any further assistance.
If you still need help or have any additional concerns, please feel free to reach out to our support team. If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive any additional information, we’ll be happy to review the matter further and do our best to ensure your concerns are fully addressed.
Thank you for your patience, and we truly appreciate the opportunity to assist you further.
— Sand Cloud Team
No response from customer service
As I read from quite some other customer ratings on this shop, I have the same problem that customer service ist not responding.
I ordered 3 items and after few weeks were nothing happened (1st time no response), I received only 1 out of 3 items. Therefore, I reached out again immediately to ask what is going on and if they plan to ship the other 2 seperately...
There, I got my one and only response from Judy where she asked what my wishes are. Refund or shipment of the rest. I wrote back to say I want the shipment of the rest. After that, no response at all, even after more messages. And that was around June 10th. Now I just want my money back and don't feel cheated. It annoys me to see further sale after sale on this website if they are not even able to fulfill the already placed orders weeks ago.
Update August:
After quite some further back and forth, I received the 2 missing items in middle of August.
22 May 2026
Unprompted review
Reply from Sand Cloud
Hi,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration caused by the lack of communication and the issues you’ve experienced with your order.
At the moment, the review platform only provides us with the profile name used when posting the review and the details included in the review itself. Unfortunately, with these limited details, we’re unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we don’t want to mistakenly contact the wrong customer or access an unrelated order.
To help us investigate and assist you as quickly as possible, we kindly ask that you either:
• Reply directly to this review with your order number, purchase email address, and the products ordered, or
• Email our Customer Service team at customerservice@sandcloud.com with those same details, or
• Contact our live chat support through our website for additional assistance.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive the additional information, we’ll be happy to investigate the matter further and do everything possible to ensure your concerns are properly addressed.
Thank you for your patience. We truly look forward to assisting you and getting this resolved.
— Sand Cloud Team
The towels!
3 June 2026
Still waiting
Still waiting for towels & Summer is almost over! It's been 2 months since I ordered and customer service is not responding. I ordered in early May & it is July 17th!
(Original review posted in June, I came back to update the review on July 17)
5 June 2026
Reply from Sand Cloud
Hi Elisa,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review.
We’ve reviewed your case and can see that a resolution was previously provided for your concern, and a refund was processed for your order. We’d like to confirm whether the resolution addressed the issue and whether you require any further assistance.
If you still need help or have any additional concerns, please feel free to reach out to our support team. If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive any additional information, we’ll be happy to review the matter further and do our best to ensure your concerns are fully addressed.
Thank you for your patience, and we truly appreciate the opportunity to assist you further.
— Sand Cloud Team
I ordered a coverup and was sent a…
I ordered a coverup and was sent a towel. I contacted Sand Cloud via email several times, receiving no response. I tagged them on their FB page and finally received an email. I responded to it with the info requested. I have yet to receive an answer 2 weeks later.
1 June 2026
Unprompted review
Reply from Sand Cloud
Hi Mary,
Thank you for sharing your feedback, and we're truly sorry that you received the wrong item and then experienced such a long delay in getting a response. We completely understand how frustrating it must have been, especially after making several attempts to reach us.
We've sent you an email to follow up on this and help get the incorrect item resolved as quickly as possible.
– Sand Cloud Team
Ordered one for myself and another for…
Ordered one for myself and another for my daughter for our annual beach vacation We love them
28 June 2026
It's July 2nd and still haven't received the order placed on June 1
I placed an order with Sand Cloud on June 1st - have been tracking the order and it took about 2 weeks to show shipping. Shipping now says it should arrive on June 22 (which has passed) - tracking says some kind of weather delay. I left an email with customer service with no response. Today I called customer service. No one answered and I left a message. Not optimistic that I'll get a call back. Really disappointing experience.
1 June 2026
Unprompted review
Reply from Sand Cloud
Hey Liza,
Thank you for sharing your honest feedback, and we sincerely apologize for the recent experience you had.
At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
• Reply directly to this review with your order number, purchase email address, and the product ordered, or
• Email our customer service team at customerservice@sandcloud.com with those same details so we can investigate the matter further
• You may also contact our live chat support through our website for additional assistance
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met.
Thank you for your patience, and we truly look forward to assisting you further.
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