Samsung Repair Reviews 

The service was great .just dissapointed with late arriving

the absolute worst company for getting help, avoid all samsung products

paid £219 to get my screen fixed, guy turned up and decided he was going to fix extra things (that didn't need fixed) and left after refusing to fix my screen and charged me £59 call out charge. scam of a company

Great communication, the repair dude was fast, polite and friendly

The Z flip 5 was in perfect condition with just the screen protector lifting where the screen bends (a common flaw with flip phones)
Took it in for the screen protector change and they said it should be carried out under warranty as the phone was under two years old.
Three hours later, we went back to collect and it was unrepaired and they said the protector had damaged the edges of the actual screen so would come under damage, so they wanted £300 to replace it.
They obviously damaged the screen whilst attempting to lift the screen protector, lifting the edges and blamed it on us.
Phone is now useless and now having to buy a new phone.

Despite 6 phone calls,a mountain of platitudes and numerous 'the repair man will contact you when he gets to your case I am still sitting 8 days later with no repairman,no washing machine for a house with 6 people in it and a n ever-growing bill for using outside washing machines. Absolute rubbish service.NEVER BUT SAMSUNG!!!

They lost my phone, when they found it, the broke the screen. It took them 6 weeks to fix the S25 phone and charged $189 under warranty.

Avoid a Samsung appliances at all costs! Appalling repair service where communication is poor and refuse to repair appliance under extended warranty. Never again!

Disgusting service from Samsung. Wanted to simply exchange TV for larger size. Delivered TV was not even taken from the box. £50 return fee, arrogant customer service staff. Never buy from this company.

The Engineer arrived, took the phone and did a great job. I had some things I was curious about and asked as he handed back my phone. He gave me the information I wanted, he knew his stuff, and then left.

Terrible customer service. My appointment was cancelled 3 times due to non availability of parts. Not even much in the way of an apology.

Brilliant service 👏

Purchased a new, old stock, Samsung phone from an online retailer. Phone arrived in March 2025. In Oct 2025 phone had a "camera fail". I provided my purchase information to Samsung, and they approved a warranty repair. Between Oct and December no repair was completed, and the phone was returned not only unrepaired of the "camera fail", but it would no longer boot up at all. In December Samsung informed me that the phone was not covered by a warranty because the retailer that I purchased it from was not an "authorized dealer". Samsung refuses to acknowledge that they approved the warranty in Oct and accept no responsibility for the damage caused by their repair unit.

Nice and friendly nature of technician, experienced and repaired my device with in specific time frame.

The technician kept me posed as to his arrival time and arrived when he said he would. Unfortunately the repair of my camera was uneconomic but he told me that the fingertip sensor wasn't working and needed repair. I will contact you to arrange this after Christmas.

No call no show for service. Took off all day and waited never showed up. When I called them they said I was racist because I asked for someone that spoke better English as he spoke Spanish. I couldn’t understand a word.
I need to buy a new washing machine because Samsung did not honor their safety recall. They have 177 complaints with the BBB concerning this.
Will be putting in a written complaint with the attorney general as they did not fix their safety issue and I can’t use the machine. I have been cut from the plastic top. Will never purchase another Samsung product in my life. They do not stand behind their products.

I had the worse experience with Samsung repairs. They doesn't want to repair my phone just because of very little scratches on the inches. I've contacted Samsung and they said they couldn't get in touch with their engineers, and kept promised me for all day they will contact me and they never did, I should contact them six times today. Very unprofessional and very unhelpful. I've been a Samsung customer for 9 years but after this experience I will never buy a Samsung phone. I am very disappointed 😞.

Despite cancelling last week, the service received today was first class. Would recommend service.

My trusty Samsung S20 plus reported its battery was getting too old.So after clicking on the samsung link on the message it took me to likewise.I booked for a at home replacement £85 .Sadly the first appointment was cancelled by Likewise the night before.2 weeks later a polite engineer arrived.Sadly and confusingly his diagnostics reported failed main board ! But the phone works fine and passes all the device care test except battery.sadly likewise charged full cost for call out £60 and no new battery .Very disappointed at response from customer services.But no disrespect to polite professional engineer who just doing their job.. Sadly wont use them again and just buy a second hand replacement via ebay..

I had booked for a repair for my fridge with Samsung under warranty today. the appointment for repair was booked today and no show
I called and tracked the repair - managed by Mint 2 Mint Group Ltd and was informed they are on the way. It is now 5.30pm - I was advised by Samsung that the office is closed and there is nothing they can do
I wasted the whole day, waiting and was not informed
to say i am furious is an understatement
I will never every buy anything from Samsung again