Samson Athletics  Reviews 

96
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently state the excellent quality of the apparel, pointing out that the fabrics feel comfortable and durable for daily workouts. Buyers also love the unique designs and find that the clothing fits well, making it a popular choice among gym enthusiasts. Some reviewers were not happy with the delivery times, noting that parcels can take many weeks to arrive at their destination. People also experienced frustration regarding customer support, as sending inquiry emails often resulted in long delays or complete silence. Others pointed out occasional issues with sizing discrepancies that affected their overall satisfaction.

What people talk about most

Product

Consumers find product to be positive, highlighting excellent quality and original designs. Many reviewers... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. Many... See more

Quality

Reviewers mention positive feedback about quality, praising the great materials, original designs, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, noting that while items are eventually received,... See more

Response time

People report negative experiences with response times, noting severe communication delays. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The quality is excellent and the hoodie is a great fit. But I feel let down by the delivery and communication. When my order was overdue by several days I sent an enquiry email. I got no response but... See more

Company replied

Rated 3 out of 5 stars

I love the fact they’re an independent company as opposed to the large corporate fitness brands, however… They would do better in managing their customer expectations when it comes to delivery. They... See more

Rated 3 out of 5 stars

Really like the range and ordered a cut off sleeveless women’s tank. Item arrived on 10th working day in line with estimated delivery. Reasonable quality garment. Whilst I would say the overall si... See more

Rated 3 out of 5 stars

Ordered item in June- still missing. For an UK site, you wouldn't expect it to take over a month and counting.

Company replied


Company details


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3.4

Average

TrustScore 3.5 out of 5

96 reviews

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No recent history of asking for reviews

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Replied to 10% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(96)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality clothing

Great clothing and fit is really nice. Impressed with the quality. Even got some haribo in the order! Result!
Will be purchasing again soon

8 June 2024
Unprompted review
Rated 1 out of 5 stars

Customer service questionable

I ordered a printed vest top which took longer to arrive than stated, only to find that the print on the front of the vest is distorted. I have emailed twice and also filled out thier website returnes and complaints page twice but have not had any reply. I also initially chased the late arrival of the vest, and on all of these occasions I have yet to have a reply. The experience is not good and I am still awaiting any form of correspondance. The item was purchased back on 11/5/24.

10 June 2024
Unprompted review
Samson Athletics  logo

Reply from Samson Athletics

Hi Steve, sorry to hear you weren't happy with the item. It looks like your return requests/emails were replied to within 2 working days. As are a small family business we have to deal with customer service emails outside of office hours as we are in production 9-5. It looks like a return has been organised but if you need any further help please do reply to our emails from the returns and we'll get back to you as soon as we can. Many thanks

Rated 5 out of 5 stars

Excellent experience

Got to say the experience I've had with these guys has been great.

Any queries I had were answered promptly and professionally.

The quality of the clothing is top notch.

Only slight niggle I had was two out of three t-shirts fitted a bit more snugly than the one that fits perfectly,but it's not the end of the world.

I've already reordered more and expect to order more after that.

Thanks guys

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Awesomely creative clothing brand

Awesomely creative clothing brand, true, up to size clothes for those of us that like baggy clothes, great quality and so comfy. Will be buying from these guys again and again in the future!

23 January 2024
Unprompted review
Rated 5 out of 5 stars

My new haul

My new crop tops just arrived, the quality of the prints, sizing, and material all used are absolutely lush, will definatly be ordering from them again! Fantastic business!

11 January 2024
Unprompted review
Rated 2 out of 5 stars

don’t post their own reviews

Good fit and material to the T-shirts. Two stars because they don’t post the negative reviews they recieve - if they had I might have found out that they randomly print designs on the back of T-shirts instead of the front

8 December 2023
Unprompted review
Samson Athletics  logo

Reply from Samson Athletics

Many thanks for your review. All reviews that are posted here are shown as we do not control the review process, this is trustpilot's role.

We have have popped over a request for information on your order as it seems our customer service team is unaware of your issue. You can also contact them directly at info@samsonathletics.co.uk and hopefully we can rectify any issues you have.

*Edit the email address you have provided doesn't correspond with any orders we have. If you could send more details please.

Rated 5 out of 5 stars

Chef's Kiss

I've been looking for gym wear that speaks to me since I started getting into fitness this year. I found Samson Athletic by chance on Insta and fell in love. I ordered their "Stronger Thighs" vest and can't wait to wear it on leg day.

Delivery was a little longer than stated but it was mostly because I didn't know it when it had been dispatched.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Best T-shirts on the market

The Samson Athletics Triblend T-shirts are the best going, I use them for work under body armour, in the gym and out and about.
They have the same soft feel as cotton but it feels slightly lighter and stretchy and not as heavy when you sweat in them. Also they don’t shrink in the wash like cotton.
They’re the only t-shirts I really wear now, I’ve had some for almost 2 years now and they still look fresh, just a tiny bit of discolouration on the branding, which is to be expected considering how much I use and wash them.
Customer service is always good, the prices are low compared to other companies and especially given the quality of their products.
I haven’t yet tried any of their other products but given how much I like their tops I’ll definitely be looking to do so.

If you’re looking for versatile, high quality T-shirts at a good price, and that’ll last for years; don’t look any further than Samson Athletics.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

These are the best gym tops I’ve owned…

These are the best gym tops I’ve owned they are amazing quality and look out of this world. I’ve gone for the tie dyed tops.
I look forward to ordering many more and rocking up to the gym with my Samson athletic swag on.
No more Mr Boring

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Great products and message

Been a big fan of Samson Athletics for a few years now and they never let me down! Not just great products but fantastic social media and I love the story of how the company came about and the message they send to customers ❤️

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Best small business on the market

Ordered multiple times over last year , my only gym tops now and best quality hoodies .

Washed multiple times and no printed cracked .

Ordered mystery box past the cut off for Xmas yet I received the order in time for Christmas with great selection (also luckily no doubles ) will be ordering soon again

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Great products and great customer service

Honestly, can't praise this brand highly enough. Been buying from them for years, not often, maybe 2 to 3 times a year.
The CrossFit affiliate I joined at the start of last year that I now coach in uses this brand for their merch and I buy everything they put out!
Had an issue with my last order. Spoke with someone on the online chat and my issue has been resolved.
Great quality and great customer service, sad to say its quite rare these days, but in my opinion, Samson Athletics excell in both!

11 January 2023
Unprompted review

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